Lexus of Fremont

Work will not be done on time ever. This is my local dealership so I have been coming here for over 10 years now. This last experience was the worst. Told ready by 3pm, then car still This is my local dealership so I have been coming here for over 10 years now. This last experience was the worst. Told ready by 3pm, then car still not ready next morning 840am More

He’s very knowledgeable and very helpful! All my questions are answered with a very thorough explanation. All my questions are answered with a very thorough explanation. More

Very friendly and courteous staff and was very happy with my service experience. Will keep coming back. my service experience. Will keep coming back. More

Job done on time as promised. James L., our advisor, is courteous , knowledgeable and accommodating as always. James L., our advisor, is courteous , knowledgeable and accommodating as always. More

Andy worked diligently to find the car we wanted. Judy was extremely helpful and patient in filling out the credit application. Danny in fiance was great with the hardest part, signing all the pape Judy was extremely helpful and patient in filling out the credit application. Danny in fiance was great with the hardest part, signing all the paper work. Thanks so much, Lexus of Fremont. More

My RX was going to take longer than I expected for the service so my advisor, Bryan, generously offered to put me in a loaner! Excellent service…thank you! service so my advisor, Bryan, generously offered to put me in a loaner! Excellent service…thank you! More

great dealership and great service . . Service advisor Jeff was great with helping me out with my lexus maintenance… Staff are friendly and well knowledgeable of the services.. Dealership . Service advisor Jeff was great with helping me out with my lexus maintenance… Staff are friendly and well knowledgeable of the services.. Dealership looks well kept and clean.. More

I had a great experience purchasing a car. Fred, the sales representative, was friendly, professional, and made the process very smooth. Overall, I am very happy. Fred, the sales representative, was friendly, professional, and made the process very smooth. Overall, I am very happy. More

I left my RX350 for a repair service due to a warning light "ICS Malfunction" and check Engine Light On. When I picked up my car 3 days later I noticed my odometer reading increased by 100+ miles and the light "ICS Malfunction" and check Engine Light On. When I picked up my car 3 days later I noticed my odometer reading increased by 100+ miles and the gas tank was almost empty. I explained this to the services manager and he refused to clearly explain why this was happened to my car. The manager was unprofessional and refused to comply to my request to add gasolines to my car to bring it to the same level when I dropped off the car for services. We (my family) bought several Lexus cars over the last 9 years at this dealer and were happy with the services provided from previous owner "Magnussen Lexus". The quality of services at new Lexus of Fremont is getting worst. The folks working at the services dept are dishonest and non-transparent. They don't listen to the customers and don't care much about customers at all. We believe they have been using our car to run personal errands and adding 100+ mileages to the car, and refusing to compensate for the gas. I confronted the services manager and he refused to compensate for the lost of gas. It costed me $65 to fill up the tank where I live in Fremont, CA. We will tell our friends to stay away from this dealer, and will never buy another car from the Lexus of Fremont. More

I had a great experience with my car service! My service consultant Mr. James Luong was incredibly helpful and knowledgeable, answering all my questions with ease. He was also friendly and made My service consultant Mr. James Luong was incredibly helpful and knowledgeable, answering all my questions with ease. He was also friendly and made the entire process smooth and stress-free. I would definitely recommend Mr. James to anyone looking for top-notch service at Lexus Fremont. More