Lexus of Edison

Excellent customer service provided by Mr. Li. He walked me through the purchase of my new vehicle and explained and answered and of my inquiries me through the purchase of my new vehicle and explained and answered and of my inquiries More

I recently brought my car in for an oil change service and window replacement. I was extremely unhappy with how I receive my car back from the service department. First of all, I bring my car to Lexus t and window replacement. I was extremely unhappy with how I receive my car back from the service department. First of all, I bring my car to Lexus to get the oil change done due to the service they provide and typically this includes a complimentary car cleaning. However, this time around my car wasn't cleaned due to the car wash not being opened. This wasn't mentioned to me prior to scheduling the oil change. If I knew I would get my car back dirty.... I would have taken it else where for the same level of service at a cheaper price. Secondly, I brought my car to Lexus to get my rear windshield replaced and I received the car with small particles of glass in the back seat and trunk. When we requested to have it vacuumed before sitting in the back seat of the car, the service rep said that he had no access to the vacuum, therefore he couldn't help us. My daughter was with me when we picked up the car and it was unsafe for her to sit in the back seat of the car as she could have gotten cut by the glass. This is unacceptable customer service, especially coming from a Lexus dealership. I was very unpleased with the service. More

The facility was well organized and my experience with the sale associate was very friendly and understanding. Greg Samuels was very helpful and professional with me and made my experience a very pleasant the sale associate was very friendly and understanding. Greg Samuels was very helpful and professional with me and made my experience a very pleasant one. More

I have just purchased an RX350L for my wife. She is very happy and excited. Mr. Henry from Lexus of Edison was very helpful and professional. We never had such a positive car buying experience ever before. happy and excited. Mr. Henry from Lexus of Edison was very helpful and professional. We never had such a positive car buying experience ever before. Love the new purchase - love the color - love the trim! Lexus of Edison is an amazing place, where we had stress free and pleasant experience in leasing our new RX350L. Mr. Henry and Lexus of Edison the crew have given me their full attention to all my car needs. All cars were available, so I was able to compare their options and trims side to side. Car selections (trims and colors) was amazing, and cars are available right away for purchase and/or lease. No need to wait. They listen. They’re accommodating. That was my experience with Mr. Henry Especially, I would like to thank Mr. Henry for helping me choose the right car going all the way to the right type of leasing options! Mr. Henry is an amazingly caring member of Lexus of Edison!!! More

Great experience working with Sam Altshul. Got my dream car and for an amazing price and was in and out fairly quickly. Would highly recommend Sam at Lexus of Edison. car and for an amazing price and was in and out fairly quickly. Would highly recommend Sam at Lexus of Edison. More

Superb Customer Focus and attention to detail. No sales pressure. Allowed us time to review various vehicles and even checked availability within the area to locate the perfect vehicle. Henry Li was the be pressure. Allowed us time to review various vehicles and even checked availability within the area to locate the perfect vehicle. Henry Li was the best! More

Wonderful dealership easy to deal with Sam was exceptionally good even for this wonderful dealership. I would definitely recommend him and come back to this dealership for my next car. I was imp exceptionally good even for this wonderful dealership. I would definitely recommend him and come back to this dealership for my next car. I was impressed with the cleanliness. Many thanks to Sam. More

Zero star should be an option. 2 days of terribly rude service I wait nearly an hour so I left. Management didnt do much. 1st day I went I was told I couldnt open the vehicles on the show room floor, 5 service I wait nearly an hour so I left. Management didnt do much. 1st day I went I was told I couldnt open the vehicles on the show room floor, 5min later they opened 2 different cars for a white couple with a baby. I guess they looked at me and thought I was a latino joke (Jokes on them I'm a government employee). And I was a serious buyer. The 2nd time I returned manish made me wait while he ran off with another customer, making me wait nearly an hour at his desk. No refreshments and zero attentiveness from anyone. I'm so disgusted that I'm not at all interested I'm Lexus cars anymore period. More

To any person who believes in respect for another being, humanity and honesty don't buy from Lexus of Edison Dale Johnson, is the kind of a person that one should run away from at first sight or a phone humanity and honesty don't buy from Lexus of Edison Dale Johnson, is the kind of a person that one should run away from at first sight or a phone call. Dishonesty runs comfortably abound and deep within him, disrespect is abundant around him and his managers. More

Lexi’s of Edison is always accommodating, courteous and knowledgeable. Their follow-up is exceptional. Henry Fink stayed in contact with me while my car was serviced. knowledgeable. Their follow-up is exceptional. Henry Fink stayed in contact with me while my car was serviced. More