Lexus of Edison

Two days ago I bought a new RX350-very pleasant experience w/ sales dept.: 1. they e-mailed me very competitive price (other dealers e-mailed xx like "come in, and we will get you the best deal" experience w/ sales dept.: 1. they e-mailed me very competitive price (other dealers e-mailed xx like "come in, and we will get you the best deal", and would not even commit to a price range over the phone). 2. they gave me decent trade-in money for my vehicle. 3. Neither salesman Matt Stein or financial manager Tom Pasquale tried to "push" me to buy additional "protection/etc.". Over all, very pleasant buying experience at Edison Lexus-highly, highly recommended. Ask for Matt Stein-he was a real pleasure to deal with (and I had other sales people to compare him to..) I am writing this review today while waiting at the dealership -they are installing a remote start on my RX. I am sure it will be done right. More

On Jan 9, 2012 I went Edison Lexus to look at a 2004 Lexus ES330 that I had seen online. After test driving the vehicle I decided to purchase the vehicle cash. The transaction went pretty smoothe. I pai Lexus ES330 that I had seen online. After test driving the vehicle I decided to purchase the vehicle cash. The transaction went pretty smoothe. I paid for the car in full and drove away with the vehicle the same day. After receiving half a dozen thank you for your purchase and we want to provide you with excellent service emails. I was confident that my choice to buy from a supposed reputable Lexus dealer was a good one. On February 2, 2012 my ES330 suddenly starting making a loud noise which seem to be coming from the engine and the car started losing power. In a panic a called Edison Lexus and spoke to the salesman Steven that had sold me the vehicle. Steven told me that he was sorry to hear that but there was nothing Edison Lexus could do for me. His only suggestion was to take it to a local dealer and get it fixed. Since it has only been 3 weeks since I purchased the vehicle for Edison Lexus I was dismayed and disappointed by the lack of care, concern or customer service. Basically I got a too bad so sad speech. Since I didnt purchase one of their over priced extended warranties. They couldnt care less. They had my money and I have a 3 week old car purchase with a MAJOR repair issue. More

If you are looking for an honest salesman, who truly cares about finding the vehicle that is best for you, go see Joseph Giaconia! My experience from the moment I walked into Lexus of Edison, by far exc cares about finding the vehicle that is best for you, go see Joseph Giaconia! My experience from the moment I walked into Lexus of Edison, by far exceeded all of my expectations. Usually a bit leery of shopping at car dealerships, my feelings of frustration and hesitation were immediately put at ease with Joe. He exuded confidence and knowledge, as well as patience that I have never encountered when dealing with a car salesman before, and that is extremely refreshing! Lexus should be very proud of having an employee like Joseph with an attitude and work ethic such as his. I look forward to meeting with Joe again to finalize my purchase, and will not only keep him in mind for future purchases, but I will absolutely refer him to others as well! More

Lexus is the best of the best without a doubt. Customer service is excellent, Mr. Perez has been helping us every visit and we always feel welcomed. Pete is very friendly, always ready to help, and answers service is excellent, Mr. Perez has been helping us every visit and we always feel welcomed. Pete is very friendly, always ready to help, and answers all questions precisely. The quality of the work is magnificent. My car is always spotless after I leave the dealership, which is a big plus. I love the idea of coffee, bagels, and TV for a more comfortable stay! The prices are a bit high but with that kind of service its not a big deal. Overall on a scale of 1 to 10, I would give them a solid 10. More

Dale Johnson, a very professional, yet personable salesman greeted me upon my arrival at the dealership. He was knowledgable with respect to the cars which I was interested in, and there was no hagg salesman greeted me upon my arrival at the dealership. He was knowledgable with respect to the cars which I was interested in, and there was no haggling over cost. Mr. Johnson was always very honest with information provided to me and there were no suprises. He made the entire process of purchasing a car a VERY PLEASANT EXPERIENCE. Thank you Mr. Johnson....I am now a Lexus owner! More

Each time I come for service I receive professional, prompt, courteous attention to my needs. Always satisfied with the quality of the people and work performed. I've been a regular customer for several prompt, courteous attention to my needs. Always satisfied with the quality of the people and work performed. I've been a regular customer for several years and highly recommend this dealership. More

Ms. Kristina Cartolano sent me an email with all the Ms. Kristina Cartolano sent me an email with all the variants about ES350,2011 and the new color of 2012. I made the decision in 10 minutes which va Ms. Kristina Cartolano sent me an email with all the variants about ES350,2011 and the new color of 2012. I made the decision in 10 minutes which variant to buy. I did not get similar information from any of your competion. I came only to this dealer and bought the car. This saved me a lot of precious time. Kristina was very gracious and pleasant to work with. She is a very good employee to your business. Equally good was Punit Kapoor from the begining and explained all the lexus functions lile a pro. Experience of purchasing this car was the best in my lifetime. More

Best car buying experience I've had so far. Prices were right. I just want to buy at a fair price. Don't wanna beat nobody up. I was treated very nice and the whole process was easy. Our salesperson Steven right. I just want to buy at a fair price. Don't wanna beat nobody up. I was treated very nice and the whole process was easy. Our salesperson Steven was really nice and Mr. Cappiello was really helpful.Overall, the best car buying experience I've had. A + More

FROM THE MOMENT WE WALKED IN TO THE DEALERSHIP RIGHT FROM THE RECEPTIONIST, WE KNEW WE WERE AT THE RIGHT DEALERSHIP. THE ATMOSPHERE WAS GREAT, RECEPTION WAS REMARKABLE AND THEN WE MET OUR SALES CONSULTANT, A THE RECEPTIONIST, WE KNEW WE WERE AT THE RIGHT DEALERSHIP. THE ATMOSPHERE WAS GREAT, RECEPTION WAS REMARKABLE AND THEN WE MET OUR SALES CONSULTANT, AND HE UPPED THE FEELING A NOTCH HIGHER. HE WAS POLITE, COURTIOUS,DETAILED, KNOWLEDGEABLE AND VERY ACCOMODATING.HE WENT THROUGH EVERY BIT OF THE SEARCH WITH US, ANSWERED OUR QUESTION SATISFACTORILY AND GAVE GOOD ADVICE WHICH HELPED US MAKE THE DECISION, INFACT HE WAS SO GOOD WE BOUGHT THE CAR THE SAME DAY, SOMETHING WE DIDN'T ANTICIPATING DOING. IN ALL, IT WAS A GREAT EXPERIENCE AND HOPEFULLY THE BEGINNING OF A GREAT AND SUSTAINING RELATIONSHIP WITH LEXUS OF EDISION. More

Had an excellent experience buying a car at Lexus of Edison. Our salesmen was Joseph Giaconia and I recommend that if anyone goes to this dealer to deal with this guy, no matter if your buying a 50k Lex Edison. Our salesmen was Joseph Giaconia and I recommend that if anyone goes to this dealer to deal with this guy, no matter if your buying a 50k Lexus or a 10k used car he will treat you the same and dedicate time to your questions without being pushy or trying to rush you. We bought a 2011 Honda Accord and we were made to feel comfortable being offered coffee, snack just as if we were buying an expensive Lexus. I have bought cars in Open Road BMW and Ray Catena and to me I have never had such a pleasant experience buying a car as I did with everyone I dealt with at this dealer from the salesmen to the finance manager and that's why I am writing this review. More