Lexus of Edison

Excellent service at Lexus of Edison. Howard Hughes is a great salesman. He really helped me and my mom in purchasing our new RX350. I recommend Howard to anyone who wants to purchase a car. Very easy to t great salesman. He really helped me and my mom in purchasing our new RX350. I recommend Howard to anyone who wants to purchase a car. Very easy to talk to, and a very nice person in general. I will definitely recommend Howard to my family and friends! More

My sales consultant was Nick Peresunko. We felt extremely comfortable during and after our Lexus purchase. He was a total professional and went well beyond what we expected. Case in point, when I needed a ri comfortable during and after our Lexus purchase. He was a total professional and went well beyond what we expected. Case in point, when I needed a ride to pick up the car he picked me up on his trip into work. When we wanted a particular brand of tire on the car, and non was available, he went to the snow filled lot, and found what we wanted. Our dealings with Daniel, were both professional and very cordial, he stepped me thru the finance and insurance process making it as comfortable as humanly possible. More

I recently purchased a used vehicle and was blessed to meet Nick. He was an exceptional consultant. I would recommend him to anyone visiting the Lexus of Edison dealership. He was able to give fair pricin meet Nick. He was an exceptional consultant. I would recommend him to anyone visiting the Lexus of Edison dealership. He was able to give fair pricing and included everything as far as tire maintenance, cleaning and registration. He was even kind enough to over night my plates as soon as they arrived. I urge anyone to speak with Nick when purchasing a new car. You will not regret it. More

Lexus of Edison provides excellent service on every level - from the purchasing and leasing process, to the financing, as well as vehicle servicing. I've been a proud owner of two Toyota vehicles, so I've be - from the purchasing and leasing process, to the financing, as well as vehicle servicing. I've been a proud owner of two Toyota vehicles, so I've been anxious to try out Toyota's luxury line. During my first week as a Lexus new customer, I'm thoroughly impressed with the Lexus product line, and the outstanding service at Lexus of Edison. My Sales Consultant, Robert Bruno, was professional and courteous - and he spent a great deal of time showing me numerous Certified Pre-Owned (CPO) vehicles as well as new 2014 models. Robert really helped in my decision-making, by discussing buying a CPO vehicle vs. leasing a new model, and thoroughly explaining the advantages of each. The Financial Services Manager, Jason Hiraiwa, was equally helpful during the leasing approval process. The Service Manager, Wayne Gross, assisted me personally during my first service visit - and even arranged to have my new vehicle delivered to my house. Thanks to everyone at Lexus of Edison for providing first-class service! More

This Dealership has a nice facility and employees are nice and helpful when you are there is person. This probably is due to the fact of just trying to make a dollar. I purchased my vehicle and was on m nice and helpful when you are there is person. This probably is due to the fact of just trying to make a dollar. I purchased my vehicle and was on my way, leaving the dealership a happy customer...or so I thought. Then the problems start, I was given 20 day temporary tags for the vehicle. I call a few days before the tags were to expire and employees couldn't provide a clear answer to when I will receive my permanent tags. (The dealer insists their policy and procedure is to have the customer pay tags, taxes and title... and they will process this through a third party). I spoke to the Finance Manager and he gives the run around with no clear answers to when my tags will be provided, He then promises me a call back the following day. Sure enough NO call back. Then proceed to call again and he must be screening calls because he will not respond to messages or answer the phone, I then call and speak to his Manager/Boss, He also cannot give a clear answer to when I would receive my tags and promises he will get to the bottom of what is going on and call me the following day by 10:00am. Once again no call back! In the meantime I called the DMV myself to find out my tags had been processed. So now on a friday evening I call the dealer to see what they have to say, I get the Salesman on the phone, He continually says that he not sure of the details with my tags because the people from the accounting department are not there and will not be back until monday. (I just wanted to know where my tags have been mailed to, me or the dealer...since the DMV was unable to provide that info) So the Salesman promises a call back to me on Monday once he can speak to someone in accounting. Once again no Call back! I received my tags within the next 2 days and was so relieved I never have to speak to the people affiliated with this dealer again! These people do not work to the world class service that their hold information suggests on their phone system. Total lack of professionalism and Integrity! They received their money through a sale and got another check on their sale board! After my experience I know that is all I was! More

We had an excellent experience buying a pre-owned Lexus. The staff had great personalities and were very knowledgeable. The advertised price much more competitive than other dealerships. This dealership w The staff had great personalities and were very knowledgeable. The advertised price much more competitive than other dealerships. This dealership was recommended by a close friend and I am very happy I took his advice. More

I had an unforeseen and a very significant problem with the used Infiniti that I purchased from the dealership. Fortunately, this story has a happy ending. As soon as the problem was understood, Wayne Gr the used Infiniti that I purchased from the dealership. Fortunately, this story has a happy ending. As soon as the problem was understood, Wayne Gross stepped into action by flatbedding me a new Lexus loaner and taking back the Inifiniti. No questions asked. Lexus of Edison next worked with me to amicably resolve the situation by agreeing to change out the car for a nearly new certified preowned Lexus in a fair transaction.The process took some time while we found the right vehicle and agreed on an equitable solution. However, during the entire time I was in a new loaner Lexus and I was in regular phone and email communication with Paul Conway who worked with me to resolve the matter. Additionally, my salesperson Jason Toth remained involved until the keys to the certified preowned Lexus I had chosen were in my hands and even after with follow up calls to make sure I liked my new ride. What initially began as a very stressful and difficult situation was handled and resolved by Lexus of Edison as best as could be hoped and I am a satisfied customer who can recommend the dealership to other potential buyers. More

Robert Bruno was exceptional in helping us trading in our 2012 RX 350 for the new 2014 RX 350. He was courteous, sincere, and professional in every way. He took his time and explained all the informatio our 2012 RX 350 for the new 2014 RX 350. He was courteous, sincere, and professional in every way. He took his time and explained all the information that we needed to know throughout the whole process. We had a positive experience and would love to do business with him again. More

We purchased a 2012 Certified Pre Owned Lexus RX350 from Lexus of Edison in September 2013. Brian Hennelly was our salesperson. We arrived from over an hour away late one very busy Saturday night, waited Lexus of Edison in September 2013. Brian Hennelly was our salesperson. We arrived from over an hour away late one very busy Saturday night, waited an hour and was assigned Brian. Brian worked with us to find a gently used CPO RX. From the beginning we found Brian to be pleasant, patient, fair and honest. For example, one vehicle had a crack in the windshield that I missed. Brian proactively pointed this out. Brian helped us find a great vehicle, and we closed the deal that evening, around midnight. Though Brian was new, we found him to be very knowledgeable and provided great customer service. Our vehicle needed some followup repairs and we opted to add remote start, so the vehicle needed to be in the shop a few days. Brian offered to bring the vehicle down to our home a week later. He did so and spent time with me to show me how to operate the vehicle. We visited several Lexus dealerships in the area prior to Lexus at Edison and found the dealership to be the best in the area. We would purchase from Lexus of Edison and with Brian again! More

My experience with Lexus of Edison was a very pleasant one. My sales associate Robert Lurie was very knowledgeable and patient. He answered all of my questions and concerns. On the day i would be picki one. My sales associate Robert Lurie was very knowledgeable and patient. He answered all of my questions and concerns. On the day i would be picking up my new car, he stated to me he would be out of town so he introduced me to Nick Peresunko who would be assisting me on that day. Nick was a pleasure to work with. He explained the many features of the car in great detail. He made this purchase a great experience. I would highly recommend this Lexus dealership. More