Lexus of Edison
Edison, NJ
Filter Reviews by Keyword
By Type
588 Reviews of Lexus of Edison
Sam Altshul offered excellent service with our recent lease of a Lexus NX 350. He answered all of our questions, and was very knowledgeable. We also appreciate Sam was not too aggressive, which allowed u lease of a Lexus NX 350. He answered all of our questions, and was very knowledgeable. We also appreciate Sam was not too aggressive, which allowed us time to make the right decision on the car. Alexandra and I would highly recommend using Sam when looking to purchase or lease your next car. More
I received exceptional service from Zahid and Mohammed yesterday as I had a computer update that needed to be done to my Lexus RX 350. I did not have an appointment because I read previously that you can yesterday as I had a computer update that needed to be done to my Lexus RX 350. I did not have an appointment because I read previously that you can just walk in and have service provided. I happened to run into my sales person Zahid and he asked me why was I there and I explained to him the situation and he immediately assisted me and introduced me to Muhammad and said that he would take care of me, so I was able to get my vehicle serviced and not have to return back to the dealership for the update. Everything was completed within an hour. My car was washed and to my surprise my gas was also topped off, which was exceptional and over the top and I really appreciated that! The small things really meant so much to me and I am so happy that I made my purchase in March 2024 with Zahid at the Edison location. Kudos to you all and thank you so much for your attentive service, greatly appreciate it! Extremely pleased new customer!! Theresa 😊 More
I bought my Lexus Nx 300 from Lexus of Edison in 2021. I have not been to any other dealership for service, and I spent so much money there over the past 3 years. I am usually treated with care but this l I have not been to any other dealership for service, and I spent so much money there over the past 3 years. I am usually treated with care but this last time has been a nightmare! I accidentally hit a raccoon in their loaner, causing bumper damage, while my car was being serviced. When I returned their vehicle the service advisor Mohammed began to treat me unfairly. I provided my insurance if and then he claimed I MUST pay him my deductible before leaving and hounded me for it. He said to contact my insurance and they would tell me the same, and they did NOT! Now he calls and says my insurance company denied the claim but when I spoke to my insurance company they denied the claim because Lexus did not provide information requested! Now I’m to cover the cost because they did not do what they were supposed to do. This is the worst experience I’ve ever had at this dealership, I spend too much money to go through this. I will never go there again, they lost a customer! If I could put negative stars I would. More
Purchasing a new car has always been a nightmare. However, not this time. From the time we entered the dealership and were introduced to our sales person, Andrea Arias the experience was pleasant. Sh However, not this time. From the time we entered the dealership and were introduced to our sales person, Andrea Arias the experience was pleasant. She was attentive to our wants and showed us a car which we actually purchased. We did our homework and indicated what we were willing to pay. She met our price with a minimum of bargaining. We typically shop around at various dealerships. It was not necessary this time. I have always refused to push a Dealership since my expectations are not same as others. However without a doubt Lexus of Edison is the place to go and definitely ask for Andrea Arias. More
Rino Lacerra, the Service Director, provided Great Customer Service. He was extremely helpful in making sure my Lexus ES350 was serviced promptly. He also arranged to have a loaner vehicle. For many y Customer Service. He was extremely helpful in making sure my Lexus ES350 was serviced promptly. He also arranged to have a loaner vehicle. For many years, I have always been satisfied with Lexus of Edison and Rino proved it. More
5 years ago we purchased our second Lexus RX350 F Sport and we got a good price and we were treated fairly. So we contacted the dealership to buy a GX460 for our 36th Wedding Anniversary. Unfortunately, and we got a good price and we were treated fairly. So we contacted the dealership to buy a GX460 for our 36th Wedding Anniversary. Unfortunately, our sales person was no longer at the dealership. We were contacted by Zahid Syed and we talked on the phone on the trim levels available for the GX 460. We settled on the Luxury trim fully optioned. He was very knowledgeable about the features and additional options. We did a test drive and we did the paperwork. I even scored 900 on the credit which lowered my interest rate by 1% - Tony Kwak the finance manager clearly explained the other products we could purchase - and we got the maintenance and tire & key packages. He was also very helpful! We highly recommend you contact Zahid & Tony if you're in the market for a Lexus. They both were "low-key" and did not pressure us our sell us options we were not interested in. More
Buying a new Lexus was a great experience. Aaron Goodwin is a well informed representative who explained everything so well. I felt he went out of his way to satisfy me. He knows how to commun Aaron Goodwin is a well informed representative who explained everything so well. I felt he went out of his way to satisfy me. He knows how to communicate with a senior citizen. More