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Lexus of Chattanooga

Chattanooga, TN

4.9
1,109 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,109 reviews

December 30, 2018

The unexpected purchase The day started like a normal Saturday. I had absolutely no plans to go shopping with my daughter. My wife had mentioned several weeks ago that we nee More

by CaptainMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Lexus of Chattanooga responded

Sometimes days don't go quite as planned but we are excited that we were able to help make your unexpected purchase a great experience! Congratulations on your GX 460! We hope your daughter enjoys it. If you have any questions please drop back by or give us a call. We would be happy to assist you.

December 30, 2018

Great Experience! Very professional, yet personal, experience! Fred was very knowledgeable and helpful in providing information that made our decision making process More

by nmaclean917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Lexus of Chattanooga responded

Thank you for the wonderful review! We will be sure to pass along your thankfulness to Fred. We look forward to working with you again!

December 29, 2018

Great experience. Fred and Phillip were very willing to help and made the car buying process a breeze. Would definitely recommend them and Lexus of Chattanooga for your More

by Joey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Foster
Dec 31, 2018 -

Lexus of Chattanooga responded

That is great to hear! Thank you so much for taking the time to leave great feedback. Fred and Phillip will be excited to know they were able to make your experience enjoyable.

December 28, 2018

Good service Waiting time was a little bit longer than expected but probably because I didn’t make an appointment in advance. It was good service as usual. More

by Llu1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Milsaps
Dec 31, 2018 -

Lexus of Chattanooga responded

Thank you for the high rating and great feedback. Even if it's small things we appreciate knowing what we can improve on. We're glad we could provide a good service for you!

December 27, 2018

Excellent Service Fred was an amazing salesman and paid attention to what I was wanting in a car. The process was really easy and enjoyable. I definitely plan on remain More

by RileyTarver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Lexus of Chattanooga responded

Thank you for the compliments, Riley! We are very pleased to hear about the quality of service you received during your visit. Enjoy your new Lexus, and please let us know if there is anything else we can do to help!

December 26, 2018

Great Experience Fred was great to deal with, he answered all our questions and walked us thru all the aspects of our new car ...will definitely do business with Lexus More

by Dave & Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Lexus of Chattanooga responded

Thank you for the great review, Dave and Mary! Fred is glad to have provided you with a great car buying experience. We look forward to serving you again!

December 19, 2018

Wonderful experience We have always bought our vehicles from Lexus of Chattanooga because of the amazing customer service! Ralph Paty is so kind and knowledgeable - you wo More

by Stella123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Shelton
Dec 21, 2018 -

Lexus of Chattanooga responded

Thanks so much for the review, David and Sue! It's so awesome knowing your experience with us has always been 5-star worthy. I know Ralph will be happy to hear your kind words. We look forward to seeing you again in the future! Thanks again for choosing Lexus of Chattanooga!

December 16, 2018

Amazing experience Fred was amazing to deal with and walked me thru every aspect of my new car! Will do business with again in the future for sure! Thank you Fred and me More

by Donnamath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Lexus of Chattanooga responded

Thanks for your kind words about Fred! We're glad he helped you take home your new car! Merry Christmas to you as well from all of us at Lexus of Chattanooga.

December 14, 2018

2019 GX460 Lexus of Chattanooga has always been the utmost in professionalism and courtesy when we have dealt with them. This is our 1st time purchasing from th More

by pamelaneal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reginald Elder
Dec 18, 2018 -

Lexus of Chattanooga responded

Hi John and Pam, thank you so much for your kind and gracious words! We are so appreciative of your loyalty with us. It's great to hear that your first buying experience with us went well! Thanks again, we always look forward to seeing you!

December 13, 2018

Bad service We recently contacted the Lexus dealership about buying a new set of tires. Very disappointed with our communication and professionalism with them. Th More

by Lexus123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea tried to make it right but was overruled by higher management.
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