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Lexus of Chattanooga

Chattanooga, TN

4.9
1,109 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,109 reviews

November 24, 2019

FRED FORTSON HE WAS REALLY HELPFUL TO MY FRIEND SHE BROUGHT A CAR FROM HIM AT LEXUS IN SHE STILL TALK ABOUT HOW GOOD HE IS More

by tanishabutchee
Recommend Dealer
Yes
Employees Worked With
Nov 26, 2019 -

Lexus of Chattanooga responded

That's great to hear, Tanisha! Thank you for taking the time to let us know how much your friend enjoyed working with Fred during her visit. We hope she is enjoying her new car!

November 24, 2019

My husband and I were helped by Fred Fortson and we had a phenomenal experience. Not only was he very thorough and took the time to try and find a good deal for both of us, but he actually came to our house More

by MilaniaC.
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Lexus of Chattanooga responded

We truly appreciate you taking the time to leave us such a great rating and feedback, Milania! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoy working with Fred! Fred is a great asset to our team and is always more than happy to help with anything you need. Thank you for always choosing Lexus of Chattanooga, we look forward to working with you again soon!

November 24, 2019

He was very great with working with me & my family on getting a car he was very respectful & tentative when dealing with us I will recommend Mr.Fred to anybody !! More

by Hmontye
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Lexus of Chattanooga responded

Thank you for taking the time to write us such a positive review! Fred will be happy to hear that he was very helpful with your car buying experience. We appreciate having you as a customer and hope you come back to see us again soon!

November 24, 2019

Had a great experience working with my sales guy, Fred Fortson. He knew all the ins and outs of my car and made me an expert after my purchase. More

by Vpw517
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Lexus of Chattanooga responded

Thank you for your positive comments! We pride ourselves on our knowledgeable and honest staff members, like Fred, and we couldn’t be happier to hear that you're satisfied with your experience with us. We appreciate your business and hope you come back soon!

November 23, 2019

Always great service! My wife and I have been Lexus of Chattanooga customers for the past 18 years. John Cate has been our service representative for most of those years. D More

by twholloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Lexus of Chattanooga responded

Thank you for the glowing review! John is a great representative of our fantastic service team and we are so happy to hear how much you have enjoyed working with him during your time as Lexus of Chattanooga customers. It's an honor to be your dealership of choice when you need quality service for your vehicle. We appreciate your business and continued loyalty and look forward to working with you again soon!

November 23, 2019

Alicia really does a great job and is very efficient in everything that she does! I am glad that she likes to text message. I really don’t enjoy just emailing! Thank you for the quick and efficient work! More

by Smitty
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Nov 25, 2019 -

Lexus of Chattanooga responded

We appreciate you sharing feedback from your experience with Alicia, Smitty! We're happy to hear that you enjoy the efficient buying process that she provides. Please feel free to reach out to us if you have any additional feedback or need any help.

November 23, 2019

Buying a vehicle is typically very difficult! Well not at Lexus of Chattanooga. Alicia is very smart and wanted to make sure I got the best deal possible. I love my GX! Don’t worry Alicia my tires will look More

by Smitty
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Nov 25, 2019 -

Lexus of Chattanooga responded

Thank you for leaving a review for your experience with Alicia! It's always great to hear when someone on our team is able to add some convenience to the buying process, especially while making sure you were getting the best deal possible. Please reach out if you need any additional assistance!

November 23, 2019

Alicia is great and very responsive to any questions I had. I will recommend friends to her! Thanks for everything Alicia! You are the best! More

by LindaL
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Nov 25, 2019 -

Lexus of Chattanooga responded

We appreciate you taking the time to share feedback with us, Linda! We're thrilled to hear that you enjoyed working with Alicia during your buying experience. She will be happy that you're willing to recommend her services. Please let us know if you need help with anything else. Thank you and enjoy!

November 23, 2019

Exceptional Customer Service Alicia was the best salesperson I've EVER dealt with. She was understood the features that were MOST important to me and answered all my questions. More

by jhorton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Normand
Nov 26, 2019 -

Lexus of Chattanooga responded

Thanks for the excellent 5-star rating! Ensuring that you get exactly what you want and are comfortable with the entire buying process is very important to us, so we are happy to hear Alicia made sure of that. Thank you for sharing and let us know how we can help with any future car or service needs you may have!

November 23, 2019

I had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning More

by Greenthumb
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Normand
Nov 25, 2019 -

Lexus of Chattanooga responded

Thank you for this great review. Alicia will enjoy knowing that she was able to provide you with a 5-star worthy buying experience from start to finish. We appreciate you choosing to work with the Lexus of Chattanooga team and we hope for the opportunity to help with any of your future automotive needs!

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