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Lexus of Chattanooga

Chattanooga, TN

4.9
1,111 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,111 reviews

June 19, 2020

Lexus of Chattanooga committed fraud and is dishonest. We agreed to purchase a 2018 GX for $35,300 (asking price was $35,950). We put down our deposit and stopped shopping for other GXs. We were ready to pic More

by christran02
Recommend Dealer
No
Employees Worked With
Ed Emerson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Gray
Jun 30, 2020 -

Lexus of Chattanooga responded

First of all I would like to apologize on behalf of the dealership for the entire situation. It is never our intention to mislead or compromise our integrity with our customer. Yes, there was a mistake and confusion regarding the desired vehicle that was inquired about. The vehicle photos that were emailed were of a 2016 Lexus GX460 that happened to be the same exterior and interior color of the 2018 Lexus GX460 which was not at our facility at the time due to the fact that it was purchased out of state and was awaiting transportation to the store. When we purchase a vehicle, it is immediately stocked in and posted to our website with a message stating "Coming Soon" with no picture. Our Sales Associate was under the assumption that the inquiry was on the 2016 which was the only white with black interior GX on our lot. That's the pictures that were emailed and the price that was given was on that vehicle as well. We certainly understand your being upset and once again, it was confusion between two identical vehicles with exception of year modal and miles in which we sincerely apologize for. Per our conversation on the phone, we are willing to sell you any vehicle that we have in stock for cost in an attempt to regain your confidence.

June 18, 2020

Had excellent service as always. It was time for my NX 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting More

by littlesgtmaj
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

We appreciate you trusting in and choosing our Service Department for your needs. Our Team is happy to hear your experience was amazing. Ryan appreciates your kind words and your 5 star review!

June 17, 2020

Absolutely love him and my 2020 RX 350. Great place to be I will be back!! Great service, very friendly guys, extremely helpful, and most of all very fun and welcoming! More

by Normanshaw69
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Thank you for your feedback. We appreciate your kind words and your 5 stars, but most importantly we are thrilled to know you had a great time with Our Team! Congratulations on your New RX!

June 16, 2020

Ralph made our new car purchasing experience go smoothly! He was pleasant and fun to work with. I would absolutely recommend him and Lexus of Chattanooga to friends and family. More

by jenn
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

We thank you for your feedback. Ralph appreciates your kind words and your review! Welcome to the Lexus of Chattanooga Family, we are happy to have you all!

June 15, 2020

Marc Bales made our new car buying experience fast and easy! Marc was very knowledgeable on our purchase the 2020 Lexus GX 460. I’m in LOVE with my new car and so glad he helped me find what I wanted. More

by iluvpink2886
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Marc appreciates your sweet review about your experience with him. Thank you for choosing Our Team for your vehicle needs and welcome to our Lexus of Chattanooga Family!

June 14, 2020

Happy I checked here! I'd been looking in Atlanta for the best deal. But on a whim decided to give this dealership a chance when I found a car I was interested in. Fred For More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Kathy, we are also happy you checked with us! Thank you for trusting us with your vehicle needs. Our Team appreciates your feedback about your experience. Welcome to the Lexus of Chattanooga Family!

June 14, 2020

My family and I completely enjoyed time spent a lexus of Chattanooga with sales professional Fred Fortson. We drove 4 different vehicles before settling on the one we purchased. More

by Proud Lexus Family
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

We are pleased to welcome you into our Lexus of Chattanooga Family. Thank you for trusting us with your vehicle needs. Fred is thrilled with your kind words, and we all appreciate your positive feedback.

June 14, 2020

Very nice experience Larry Holder at Lexus of Chattanooga is very honest and helpful sales professional. Larry was very pleasant to deal. Overall good experience with ev More

by wallpf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Congratulations on your new Lexus! Thank you for taking the time to leave us a pleasant review about your experience with Larry.

June 12, 2020

Good experience. Much better than what I have experienced in the past with other dealerships. Marc was easy to work with and very helpful and friendly. More

by Nlaw1
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Our Team is thrilled to hear we were able to create such an amazing experience for you. Thank you for trusting us with your vehicle shopping. Marc is happy to hear your kind words. Welcome to the Lexus of Chattanooga Family.

June 09, 2020

Great experience Ralph Paty was extremely helpful in our decision making process. He is very friendly and courteous and knows his product. Excellent experience in pur More

by gcampbell01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Lexus of Chattanooga responded

Congratulations on your new Lexus! We appreciate your feedback, and sweet words about your visit with us. Ralph is glad to hear he made your time here so enjoyable!

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