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Lexus of Chattanooga

Chattanooga, TN

4.9
1,112 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,112 reviews

March 04, 2021

I found a used challenger at lexus of chattanooga and Marc was extremely knowledgeable and helpful in working out a deal for the car. They also smoothly worked around my schedule and needs to make for a More

by R.kyle.reynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Congratulations on your new Dodge Challenger! Thank you for taking the time to write about your experience. It is wonderful to hear that Marc and the team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

March 03, 2021

I worked directly with Marc and only Marc. Lexus IS doing a great job having someone like him work for them! All ratings are in regards to Marc. More

by Michelle.donina
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Marc provided you with a great car buying experience. He is a real asset, and we are lucky to have him on the Lexus of Chattanooga team. We hope you are enjoying your new Lexus, please come back to visit anytime!

March 02, 2021

As a new Lexus owner, I can say that the service at Lexus of Chattanooga is unlike anything I have experienced before - not to mention the smooth ride that I now get the privilege of each day. Marc was excep More

by CH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marc. We will be sharing your feedback with our team.

February 24, 2021

I was in yesterday for my forty five thousand service appointment. I am pleased to say that I have never had a bad experience with this dealership. Service counselor is Aundrea Mashburn. Aundrea is alway More

by donandpeggyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

February 24, 2021

We just picked up our fourth Lexus and are very excited about our first hybrid. So far, everything is great, and we are well pleased with our choice. Ralph Paty was terrific in getting us a great deal an More

by Dr. O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann
Feb 26, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Ralph and Aaron helped to make your experience such a positive one. Enjoy your new Lexus!

February 24, 2021

Purchased new vehicle from this dealer. Everyone I came in contact with including Ralph, Ed, Robert, Jackson and Aaron were cordial, extremely efficient and helpful in every way. I drove 330 miles to purch More

by sandman0074
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, We would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ralph, Robert, and Aaron. We will be sharing your feedback with our team. Enjoy your new Lexus, and please revisit us soon!

February 17, 2021

Personable customer advocate. Professional and thorough. Patient and answered all questions. Highly recommended. Completely satisfied with the purchase experience. I am a repeat customer and plan to continu More

by Don C
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Ralph. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Lexus and the team will be thrilled to hear your feedback!

February 10, 2021

Andrea is the most friendly and efficient service tech we have dealt with in quite some time. She is always prepared for service writing on our 2018 Lexus when we arrive from our home in Rome, Georgia. More

by lewcope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great service experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

February 09, 2021

First let me say I normally hate buying a car. BUT I enjoyed every minute of it with Lexus of Chattanooga. The whole entire team was great! From the first meeting to the final drive off in my Lexus LS More

by Lisa L. Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Leigh Ann Morgan, Austin Burton
Feb 17, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and our team. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Lexus LS 500 and the team will be thrilled to hear your feedback!

February 09, 2021

My service was carried out in a very professional manner. The service coordinator was very helpful and courteous he had a loaner vehicle warmed and ready when I arrived. More

by ricks545
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan Howard
Feb 17, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Nathan provided you with a great service experience. He is a real asset, and we are lucky to have him on the Lexus of Chattanooga team. We look forward to serving you for many years to come!

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