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Lexus of Chattanooga

Chattanooga, TN

4.9
1,112 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,112 reviews

March 23, 2021

Andrea does a wonderful job. She goes above and beyond. If you own a business you would want an employee like Andrea. She is very professional and actually returns your calls. More

by Gevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

Andrea is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you from all of us at Lexus of Chattanooga

March 20, 2021

First time buying a Lexus- I dealt with Fred Fortson and he was the BEST! Greatest experience ever! His expertise and customer care were top notch! I will definitely ask for him for my next purchase!!! More

by Hoopert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with us and Fred earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

March 20, 2021

Great customer service with a sense of humor. Hard worker and trustworthy. Answered customer’s questions and accommodated customer’s need. He is a veteran too. Support our veterans! More

by Sophia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leeane
Apr 07, 2021 -

Lexus of Chattanooga responded

Fred is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank You for your business.

March 18, 2021

This was the best experience buying a vehicle I ever had This was the best experience buying a vehicle I ever had period! Marc is a stand up guy and will definitely get plenty of references from us! Me and More

by Stanton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The financial lady was great as well she made is so easy to understand and was just a pleasure to be around.
Apr 07, 2021 -

Lexus of Chattanooga responded

Marc is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

March 17, 2021

Fred Fortson was wonderful to work with, plus the entire staff made this a first-class experience. We love our ES 350 Sport. We call it a luxury sports car. The Lexus CPO warranty is the best in the autom More

by pjcj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Mar 17, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Fred and the Lexus team helped to make your experience such a positive one. Enjoy your new Lexus!

March 16, 2021

Excellent experience. Second time to purchase from Lexus of Chattanooga. Second time was the best. Mark Bales and other staff were great. Great Job pleased my husband 100%. More

by Lynnh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Marc always does a great job with his customers and provides a great experience. Thank you for the 5-star review.

Mar 17, 2021 -

Lynnh responded

Thank you! Enjoying my new car!

March 16, 2021

Overall extremely satisfied with the condition of the car and the service Marc provided. The car was a surprise for our daughter and he made it special for her. Even let us borrow a huge bow. Thank you so m More

by DrewCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

Thank you so much for sharing your experience with Lexus of Chattanooga and Marc. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be special!

March 13, 2021

Very professional take care of client down to the smallest deal.Gives good advice on mechanical advice. Good family man all around. Always a pleasure doing business with John. More

by LS 460
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

John goes the extra mile with his clients and has earned their trust. Thank you for the great review and we look forward to seeing you soon.

March 12, 2021

No wait time, a loner car is ready, Andrea gets me in and out with a smile! 140k miles and I’ve never had to have anything fixed that I didn’t break. Even with high mileage they treat me like I bought my car More

by Candace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others. Thank you for the 5-star rating!

March 11, 2021

First time purchasing experience with Lexus of Chattanooga. Client Advisor, Austin Burton, was excellent to work with, friendly, knowledgeable and professional. I am very pleased with my "new to m More

by jgoudzward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson for vehicle information and Mark in financing, Austin Burton
Mar 17, 2021 -

Lexus of Chattanooga responded

Hearing that you had a great first time buying experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Lexus of Chattanooga. We wish you many happy miles in your new Lexus LS 460. We look forward to serving you for many years to come!

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