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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,112 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,112 reviews

April 15, 2021

Fred Fortson made my new car experience absolutely one of the best. Fred worked with integrity by fulfilling any and all request agreed upon. He was very professional and knowledgeable of the car industry in More

by Stagecoach2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Fred. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

April 13, 2021

Andrea was great and the facility was clean, but most of the sales staff were not wearing masks even though there is a mask mandate. More

by wrc80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2021 -

Lexus of Chattanooga responded

Andrea is a real asset and always goes above and beyond for our clients. We will make sure we have an internal meeting to reinforce our policy for face coverings. Thank you and we appreciate your business.

April 12, 2021

Like being able to schedule service online. Always prompt and courteous. The car wash when serviced is above and beyond. Servicing is always inconvenient, they make it as painless as possible. More

by Annie977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus service team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others, and we look forward to seeing you on your next visit.

April 06, 2021

Lexus of Chattanooga people are all the best, John Cate being better than the best. He looks out for us. That is worth the drive. More

by jhwehw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2021 -

Lexus of Chattanooga responded

John is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thanks again for your business.

April 04, 2021

Thank you Mr. John Cate for always providing me with "Special Loyal Customer" service; always courteous, patient, understanding and prompt. Mr. Cate is an asset to the company. More

by jacquelynhawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2021 -

Lexus of Chattanooga responded

John is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thanks again for your business.

April 03, 2021

Visit Lexus of Chattanooga! I absolutely hate having to buy a vehicle! Aggravating process. Not here Fred and the staff were great to work with! More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2021 -

Lexus of Chattanooga responded

On behalf of the Lexus of Chattanooga team, we thank you for allowing us to earn your business. We appreciate you sharing your sales experience with us and others, and we look forward to servicing your new Lexus in the future.

March 31, 2021

Fred could not have been a better representative of Lexus and Lexus of Chattanooga. Very professional in all aspects of my car buying experience. Fred operates with military precision leaving no stone unturn More

by W Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2021 -

Lexus of Chattanooga responded

Fred always goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We will be sure to let Fred know about your kind words.

March 31, 2021

Andrea makes my service appointments so easy and accommodating. She makes sure what I need and that it is taken care of and always positive! More

by Ajculton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments and feelings about Andrea. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback!

March 29, 2021

Mark was very courteous and helpful in making my experience wonderful. Definitely would recommend him to all my friends & family. Thank you so very much! More

by Christydodson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with Marc earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback, and thank you for taking the time to share it!

March 24, 2021

Had a great experience buying a great vehicle! The salesperson Ralph was knowledgeable about the product. He spent a great deal of time to ensure we found the right vehicle. More

by CBLam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2021 -

Lexus of Chattanooga responded

We’re glad that Ralph was able to address your purchasing needs and to place you in a new Lexus that met your specifications. We appreciate you choosing Lexus of Chattanooga as we recognize that you had many different dealers to choose from, and we hope that you enjoy your new Lexus! Please come back and see us again soon!

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