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Lexus of Chattanooga

Chattanooga, TN

4.9
1,112 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,112 reviews

May 11, 2021

Very helpful and informative. Great service, very friendly. Would recommend and have always been satisfied with the service. We will definitely be back to see them again More

by Mary Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer.

May 10, 2021

Smooth and easy process. Very professional group, knowledgeable and courteous. Marc is a super nice guy, no pressure salesman. I highly recommend the dealership and the Lexus product! More

by M.gregg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leigh Ann Morgan
Jun 10, 2021 -

Lexus of Chattanooga responded

On behalf of us at Lexus of Chattanooga, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Marc and the Lexus team. We will be sharing your feedback with our team. Enjoy your new Lexus, and please revisit us soon!

May 07, 2021

Ryan is so helpful and courteous. We have just moved to the area and he made the transition to this new dealership (service) very easy. Will look forward to having our cars serviced here! More

by rtcheath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

It’s great to hear that your visit with us earned a 5-star rating! We will be sure to let Ryan know about your kind words.

May 06, 2021

Best car-buying experience EVER! I highly recommend Lexus of Chattanooga. I would not hesitate to buy from Marc again. Easy process and AWESOME customer service. More

by Traci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson delivered my car. He was amazing!
Jun 11, 2021 -

Lexus of Chattanooga responded

Marc always goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Welcome to the Lexus family and we sincerely hope you enjoy every mile in your new Lexus!

May 06, 2021

Andrea and Randy were very professional and personable to deal with. The dealership was gracious in the handling of my service request, and every touch point was a pleasant experience. 10/10 More

by hallatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! On behalf of your friends here at Lexus of Chattanooga, enjoy that ride!

May 06, 2021

From my first phone call to schedule appointment for issue with my vehicle, Maria was kind, personable and very professional. She treated me as if I was family. Great service and follow up! More

by Happy Lexus lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maria Gains
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thank you for taking the time to share your comments about Maria. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. Thank you very much for your feedback!

May 05, 2021

I live out of state, but purchased my RCF through this dealership. They were absolutely wonderful. Ralph was incredibly personable and professional. All documents were prepared upon my arrival to the d More

by alex.rieffel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

Thanks for making the trip from Georgia for your purchase of your new Lexus RCF! Ralph will be here next time you need another vehicle, so come see him! We appreciate your business, thank you again!

May 05, 2021

Marc was absolutely the best car salesman I have ever used. I don’t think I will ever purchase from anyone else. I wish I could give 100 stars! More

by Jessesnewbeemer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We’re glad that Marc was able to address your purchasing needs and to place you in a new Lexus that met your specifications. We appreciate you choosing Lexus of Chattanooga as we recognize that you had many different dealers to choose from. Please come back and visit us again soon!

April 30, 2021

Andrea is great as always. She goes that extra mile to accommodate our service needs for our Lexus. Very helpful and professional helping us to keep our car in top shape. More

by ART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Mashburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We couldn’t be happier that Andrea provided you with a great car buying experience. She is a real asset, and we are lucky to have her on the Lexus of Chattanooga team. Please come back to visit anytime!

April 27, 2021

Fred was fantastic. Everything was as promised. No surprises. Great experience. Would definitely come back for future purchases. The finance group was very friendly and efficient. Jackson the tech gu More

by Baby2229
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Chattanooga responded

We would like to thank you for your recommendations and this fantastic review. Our team of professionals is dedicated to providing you and everyone else who visits Lexus of Chattanooga with only the best there is to offer. It’s so lovely to hear that Fred and Jackson helped to make your experience such a positive one. Enjoy your new Lexus!

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