Lexus of Chattanooga

Service personnel are polite and knowledgeable. I am met at the prescribed time for maintenance and the loaner vehicle is ready. I have had only good experiences with the dealership. at the prescribed time for maintenance and the loaner vehicle is ready. I have had only good experiences with the dealership. More

Fred was incredibly kind, patient, and knowledgeable. He walked us through every single step of the process. I was so pleased with the offer that he gave us for our trade and the price of our new car. Eve walked us through every single step of the process. I was so pleased with the offer that he gave us for our trade and the price of our new car. Everything was up front and transparent. I will be recommending Fred to all of my friends and family! More

Andrea is always helpful, friendly, courteous, and keeps me well informed of the services my vehicle requires. She provides me with the information required to make informed decisions. me well informed of the services my vehicle requires. She provides me with the information required to make informed decisions. More

I bought a Lexus in April and this was my first service visit. Aundrea Mashburn is my service rep and she provided excellent service. She explained what needed to be done and approx. how much time would visit. Aundrea Mashburn is my service rep and she provided excellent service. She explained what needed to be done and approx. how much time would be needed. The waiting lobby was comfortable and clean. My car was serviced as expected. It was a pleasant experience. More

I drove all the way from Middle Tennesse to buy my brand new RX350. They had exactly what I wanted and were willing to negotiate a little with me unlike our local Lexus dealer. I spoke with the sales manage new RX350. They had exactly what I wanted and were willing to negotiate a little with me unlike our local Lexus dealer. I spoke with the sales manager Robert Graham several times prior to driving over to purchase my car. Robert was so helpful and honest which is a huge plus for this female who can negotiate anything but hates dealing with car sales people. Once I arrived in Chattanooga Robert introduced me to Ralph Paty, their #1 sales person. He was very engaging, answered all my questions and facilitated the paperwork and sale. I was in and back on my way to Nashville in about an hour. Both Robert and Ralph stood by their words and honored what was promised verbally on precious phone calls. Within 2 weeks (my choice) my car was delivered to my home in Middle Tennessee after returning from our vacation. Erin was the expert technician who gave me an hour tutorial at my home on how to use my new car and did a great job!! Since I received my RX350 last October I have called on Robert, Erin and mostly Ralph for technical / service questions about my new car. I say mostly Ralph because about once a month I reach out to him with a question. He always answers his phone and takes time to talk to me and answer my questions. I wish I lived closer to Chattanooga to take my car for service there. I have told pretty much everyone I know to call Ralph if you want a new or gently owned car and he will shoot you straight. This coming from a female buyer who was dreading the whole process after owning my beloved Lexus sedan for 18 years. Ralph is your guy and until this buying experience I never would have said this! Ralph’s customer service is outstanding and I will be buying my next car from him and Lexus of Chattanooga! Kudos to Robert Graham and the owners/ leadership at Lexus of Chattanooga for investing in such great sales people like Ralph Paty!! I will be back for my next new Lexus!! All of you have been a pleasure to work with! More

I had a great experience because of Fred Fortson. The dealership made completing the paperwork easy and convenient with the most updated technology . It was a comfortable and pleasant environment. dealership made completing the paperwork easy and convenient with the most updated technology . It was a comfortable and pleasant environment. More

I am always happy with Lexus Service. And Ryan Kennedy is always pleasant and helpful. I have bought several cars from Lexus and can’t imagine driving any other. is always pleasant and helpful. I have bought several cars from Lexus and can’t imagine driving any other. More

Ralph was absolutely amazing! I came all the way from Athens Ga! Everything was done when I got there! Fabulous! Great guy honest and funny Athens Ga! Everything was done when I got there! Fabulous! Great guy honest and funny More

Fred was great to deal with. He made the total buying process easy and stress free. I definitely recommend him if you are looking to purchase a Lexus. process easy and stress free. I definitely recommend him if you are looking to purchase a Lexus. More

Service was outstanding.Marc was very helpful...He went above and beyond to make us feel comfortable.. Dealing with Marc And Lexus of Chattanooga was a pleasure. above and beyond to make us feel comfortable.. Dealing with Marc And Lexus of Chattanooga was a pleasure. More