Lexus of Chattanooga

I was treated with respect and they made me feel like they appreciated my business. From sales to finance to the tech guy I felt appreciated. they appreciated my business. From sales to finance to the tech guy I felt appreciated. More

The entire dealership was friendly, competent, and very professional. It was a pleasure doing business with them. professional. It was a pleasure doing business with them. More

Fred was very patient and knowledgeable with helping me with my first purchase with 2021/New Lexus IS 300 model . He wasn’t “pushy” he let me take my time with making my decision. I’m a Lifer from here on with my first purchase with 2021/New Lexus IS 300 model . He wasn’t “pushy” he let me take my time with making my decision. I’m a Lifer from here on out with the Lexus Family !!!!! Thank You Fred for being you :) More

Ralph Paty and Lexus of Chattanooga are simply the best. They turned a disaster into the best experience we’ve had with a dealership, ever. On a 30-day, cross-country trip this past July 2021, in heavy hi They turned a disaster into the best experience we’ve had with a dealership, ever. On a 30-day, cross-country trip this past July 2021, in heavy highway traffic on I-81 So. in Virginia, doing 60 mph, out of nowhere, a truck tire re-tread the size of a car door broke free from a truck ahead of us and slammed into the front of our 2019 Lexus NX 300. I had no choice but to try to hold the car steady and ride over it. The car stayed steady and we were ok. The damage to the NX was significant. We were outside of Chattanooga and at 5:30 pm we limped into Lexus of Chattanooga to see about initiating an insurance estimate and trying to determine how long it might take to repair the car. Again, this is in the midst of a 30-day cross-country trip of which we were two weeks in. While at the dealership, we met Ralph Paty, a congenial, straight-talking veteran sales person of Lexus. Even though it was after hours, Ralph engaged with us and listened to our plight. He then snapped into action. Ralph lived up to his reputation of "not being a sales person, but a service person." We were frankly in a jam, as we needed to drive another 2800 to get back home to California within our remaining two weeks. By the next morning, Ralph stepped us through a plan to trade in NX, and he gave us an amazing deal on a new Lexus GX. So, within less than 24 hours, we were ready to head back out on the road with a beautiful new Lexus on which we got a wonderful deal. Ralph and his team were superb in every way. We can't say enough good things about Ralph and his colleagues who helped us, including Leigh Ann Morgan (Finance Manager), Christiane Renz (Certified Sales and Leasing Professional), Jennifer Welchel (Lexus Appointment Coordinator), Maria Gains (Lexus Service Advisor), Aaron Schreiner (Technology Specialist), and everyone at Lexus of Chattanooga. Led by Ralph, the team was compassionate, straightforward, focused, resourceful, incredibly kind and creative, and served us beyond all expectations. Thanks to Ralph, this potential disaster turned out to be a highlight of this already amazing trip -- a potential disaster averted with the help of some really great people. Since then, I've been telling folks I meet that -- no matter where they may be from -- it's worth flying to Chattanooga, staying in this charming city (one we just discovered this trip), go see Ralph, and get a great deal on a new Lexus from him, and then drive it home. We couldn't be happier or more grateful. Thank you, Ralph and Lexus of Chattanooga. When back in Chattanooga (and we aim to return!), we'll be sure to check in. More

My wife and I had a great experience working with Marc Bales and Lexus of Chattanooga. Marc was very responsive and easy to work with. I would highly recommend Marc. Bales and Lexus of Chattanooga. Marc was very responsive and easy to work with. I would highly recommend Marc. More

Ralph was awesome. Friendly and courteous…and fast. I don’t like standing around for long periods at a dealership. We were in and out quickly. don’t like standing around for long periods at a dealership. We were in and out quickly. More

I cannot say enough great things about this dealership. Mark and Dale made my buying experience super easy. I highly recommend these guys and Lexus of Chattanooga! Mark and Dale made my buying experience super easy. I highly recommend these guys and Lexus of Chattanooga! More

It was such a great experience! Fred and Leigh provided superior service and I walked out with exactly what I wanted. I highly recommend this dealership and working with Fred Fortson! superior service and I walked out with exactly what I wanted. I highly recommend this dealership and working with Fred Fortson! More

Marc Bales and Lexus of Chattanooga were such a pleasure to work with! Marc was awesome and answered all of my questions and got me in the car I wanted! I highly recommend Marc and the team at Lexus of Chat to work with! Marc was awesome and answered all of my questions and got me in the car I wanted! I highly recommend Marc and the team at Lexus of Chattanooga! More

It was one of the best experiences we have ever had buying a vehicle!!! Marc was friendly and very helpful. Everyone there was very welcoming! buying a vehicle!!! Marc was friendly and very helpful. Everyone there was very welcoming! More