Lexus of Chattanooga

This review is NOT for a vehicle purchase. This is for Lexus certified service on our 2018 RX 350 sport. We were traveling form Texas to Chattanooga and knowing that a 40,000 mile service wa This is for Lexus certified service on our 2018 RX 350 sport. We were traveling form Texas to Chattanooga and knowing that a 40,000 mile service was needed, this was scheduled in advance. Upon arrival at the dealership we met with the service advisor. She was good and when I asked about service, in particular the air and cabin filers, she stated that they no longer change the filers but with check and clean the filters. We had the oil and filer changed, filters checked and cleaned and tires rotated, according the paper work we received. When we got back to our daughters home, I checked the glove box and under the hood. I noticed that nothing had been touched or moved in the glovebox. The cabin filer is located behind the glove box. I raised the hood and noted that the engine was dirty, my bad. However, there was no evidence that the air filer has been checked and cleaned. I removed the air filer and it was dirty, NOT CLEANED or even touched. I left prints on the air box, they left NONE. When we got home from the trip, I removed the cabin filer and was shocked to see how dirty it was. Had they removed the cabin filer, they would have recommended a change in the cabin filer. It was too dirty to clean. The cabin filer could have gotten as dirty as it is/was from the time that were left the dealer and returned home, about two weeks. I have replaced the cabin filer and a decent auto dealer would have recommended the same. Makes me wonder IF the tires were rotated. The wheel lock was in the back of the glove box and in the same place when the vehicle was returned to us. This is supposed to LEXUS CERTIFIED SERVICE. We love the car, BUT the service at Lexus is terrible. Lexus Chattanooga billed the home company for work they did not do. The bill, had we been charged was close to $300.00. We got the oil and filter and too our knowledge, that is all. I would not recommend this service center for service. If you go there, be careful. This could be that: 1 we don't live there, 2, certified service, let's cut corners, 3, just bad service department. More

Professional and easy to work with. They worked to get what I wanted and treated me very well. They worked to get what I wanted and treated me very well. More

Marc was wonderful and did an amazing job. I love my car and he was so helpful getting it for me. M. Hill I love my car and he was so helpful getting it for me. M. Hill More

Good overall service and sales experience. Marc was very friendly and ensured that the process went as smooth as possible. Marc was very friendly and ensured that the process went as smooth as possible. More

Thank you to the Secretary for introducing me and wife to Car Consultant Marc. Marc is a very professional and listened to my wife's needs on what she was looking for in her new to her lexus. He showed a Rx Car Consultant Marc. Marc is a very professional and listened to my wife's needs on what she was looking for in her new to her lexus. He showed a Rx and Nx and found that my wife liked the Nx and made sure that the Nx had met her needs not only in exterior color but also interior color. He took his time and let us look without feeling rushed or pressured into purchase. He worked dilenglty with Josiah. Josiah in turn worked very hard on finding the best apr and monthly payment for us. The Lexus motto "The Relentless Pursuit of Perfection" is not only the motto for the really well built vehicles, but I also believe that motto is also a reflection of the professionals that work at Lexus. To the vehicle technologist Jackson thank you taking the time to show my wife all the features of her new to her car 2021 Nx300 and to help her understand how features work. More

Very professional and honest. Treated us with respect and courtesy. Best car buying experience we have ever had! Treated us with respect and courtesy. Best car buying experience we have ever had! More

Fred is the most genuine salesman! The car buying process can be tough, but I felt like he truly cared and listened to what I wanted! The car buying process can be tough, but I felt like he truly cared and listened to what I wanted! More

Another amazing experience, this was my second purchase. Thank you Fred for your professional approach to providing my family with exceptional service. Getting exactly what I needed at a fair price. Thank y Thank you Fred for your professional approach to providing my family with exceptional service. Getting exactly what I needed at a fair price. Thank you. More

I highly recommend Lexus of Chattanooga. Marc made my purchase fast and easy! Professional and Friendly! Marc made my purchase fast and easy! Professional and Friendly! More

I had the pleasure of dealing with Marc Bales for the purchase of my Lexus from Lexus of Chattanooga. Marc was fantastic from start to finish. I highly recommend that if you are in the market for a new L purchase of my Lexus from Lexus of Chattanooga. Marc was fantastic from start to finish. I highly recommend that if you are in the market for a new Lexus you reach out to Marc, you won’t regret it. More