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Lexus of Chattanooga

Chattanooga, TN

4.9
1,183 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,183 reviews

June 02, 2025

Fred did a fantastic job! From start to finish, Fred made the car buying experience easy and convenient. We ordered a couple of additional of parts before the car and Fred ens More

by Dbtibbs1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Sadek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Lexus of Chattanooga responded

Thank you so much for sharing your wonderful experience! Fred and Madison, along with our entire team at Lexus of Chattanooga, are thrilled to have made your car buying journey smooth, detailed, and truly special. Providing that white-glove, caring service is what Omotenashi is all about. We’re honored to have earned your trust and can’t wait to welcome you back for many great drives ahead! #LexusOfChattanooga #Omotenashi

June 02, 2025

The showroom and personnel are always nice, and helpful. The showroom is lovely. The cars are beautiful. More

by irisabelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Sadek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Lexus of Chattanooga responded

Thank you for your kind words! We’re so happy to hear you enjoy our showroom and find our team helpful and welcoming. Creating a beautiful, caring environment for our guests is what we strive for every day at Lexus of Chattanooga. We look forward to seeing you again soon!

May 30, 2025

I recently had the pleasure of working with Fred, and I couldn't be more impressed. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Fred was knowledgeable, patient, More

by ahcarlton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled Fred provided such a smooth, stress-free, and enjoyable experience. His dedication to listening and serving with care truly reflects the heart of Lexus of Chattanooga. We appreciate your recommendation and look forward to helping you again in the future! 🚗💙 #LexusOfChattanooga #Omotenashi

May 30, 2025

Our experience with Lexus of Chattanooga is very positive! Wade is a great pleasure to work with! He made us feel at home and helped us beyond our expectations. If you make a decision to work with W More

by Janet S.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wade Ledford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Lexus of Chattanooga responded

Thank you so much, Janet! We’re delighted to hear your experience with Wade and Lexus of Chattanooga was warm and beyond your expectations. Wade truly embodies the spirit of Omotenashi, making every guest feel at home. We’re honored to be part of your journey and look forward to many more wonderful moments together! 🚗💙 #LexusOfChattanooga #Omotenashi

May 30, 2025

Lexus of Chattanooga was excellent to work with on my new ES350. Ralph Paty made the process easy and enjoyable. He is great, and I highly recommend him and the dealership. It was an exceptional experience f More

by Russell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Sadek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Lexus of Chattanooga responded

Thank you, Russell! We’re thrilled to hear that Ralph Paty made your Lexus ES350 purchase easy and enjoyable. Ralph’s dedication to caring service truly reflects the spirit of Lexus of Chattanooga. We appreciate your recommendation and look forward to serving you again soon! 🚗✨ #LexusOfChattanooga #Omotenashi

May 28, 2025

Our experience @ Lexus of Chattanooga was top notch! !! Marc and the whole team were incredibly helpful, friendly, and knowledgeable. They gained our business and R E S P E C T because they are NO pres More

by Jeremy Anderson
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Lexus of Chattanooga responded

Thank you, Jeremy! We’re so grateful for your kind words and thrilled Marc and our team made your experience top notch and pressure-free. Building friendships through genuine care is what we cherish most at Lexus of Chattanooga. We look forward to welcoming you back anytime—new friends are always welcome here! 🚗🤝 #LexusOfChattanooga #Omotenashi

May 27, 2025

My experience with this dealership was amazing. Marc Bales and all of the staff fully exceeded my expectations. I will purchase my next vehicle from this dealership. More

by natalie.hostetler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Sadek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Lexus of Chattanooga responded

Thank you so much, Natalie! We’re absolutely thrilled to hear that your experience with Marc Bales and our team exceeded your expectations—that’s exactly the kind of care and service we strive to provide every guest who walks through our doors. Your kind words truly mean the world to us, and we’re honored to know you plan to return for your next vehicle. When that time comes, we’ll be ready to welcome you back with the same warmth and dedication. With heartfelt gratitude, Your Lexus of Chattanooga Family Omotenashi – exceptional care, every time

May 24, 2025

Excellent dealer. Ralph Paty is great sales person. Best customer services I ever had buying a car. More

by BK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Lexus of Chattanooga responded

Thank you so much, BK! We’re delighted to hear Ralph provided you with the best customer service you’ve ever experienced when buying a car. That’s exactly the kind of care and dedication we pride ourselves on here at Lexus of Chattanooga. We truly appreciate your kind words and look forward to serving you again in the future!

May 22, 2025

Talked to a tech at Lexus of Chattanooga. My advice. Don't step for in there unless you wanna be ripped off. First I had an open recall. Which I think they fixed. I asked if they could get a More

by vanmax1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kennedy
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Lexus of Chattanooga responded

Thank you for sharing your experience, and we’re truly sorry to hear about the frustration this has caused you. At Lexus of Chattanooga, we strive to provide honest, transparent, and thorough service, and it’s clear we fell short in your case. We want to make this right and better understand what happened with your roof issue and the diagnostic process. Please reach out to our Service Manager Randy Hatfield directly so we can review your situation carefully and work toward a solution that brings you the clarity and care you deserve. Your trust is important to us, and we appreciate the opportunity to improve.

May 21, 2025

Great place to do business and receive service. We have been pleased with all our interactions with them. More

by blboykin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josiah Sadek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re honored to be your trusted choice for both sales and service. Providing consistently positive experiences is what we strive for every day at Lexus of Chattanooga. We truly appreciate your continued trust and look forward to serving you for many years to come!