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Lexus of Chattanooga
Chattanooga, TN
1,103 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,103 reviews
January 12, 2016
A very pleasant experience. This was my first Lexus so I had many questions concerning the features of the car and the warranty. I found the sales staff and their finance person This was my first Lexus so I had many questions concerning the features of the car and the warranty. I found the sales staff and their finance person to be very courteous and knowleable. The salesman's name was Chandler Capehart. Chandler was very personable and I enjoyed working with him. Michael Swafford More
by michael6609
Employees Worked With
Chandler Capehart
December 31, 2015
ABSOLUTELY PERFECT because of Jim Taylor! This is my 3rd Lexus RX 350 since 2009. The previous two RX 350's were purchased elsewhere. This was the first time I purchased at Lexus of Chattan This is my 3rd Lexus RX 350 since 2009. The previous two RX 350's were purchased elsewhere. This was the first time I purchased at Lexus of Chattanooga but it won't be my last. Jim Taylor was nt sales person and he was ABSOLUTELY AWESOME! He was the PERFECT SALES PERSON! Jim was HONEST, EFFICIENT, TIMELY, INFORMATIVE and ACCOMMODATING! Did I mention he wasn't pushy? I would HIGHLY RECOMMEND Jim Taylor to ANYONE AND EVERYONE!!! I am a firm believer that communication is the most important sales tool. Jim Taylor nailed it...COMMUNICATED...PROMISED AND DELIVERED!!! More
by LOVE my LEXUS
Employees Worked With
Jim Taylor
December 18, 2015
Good, Honest, people straight forward,good pricing Good, Honest, people straight forward, and great pricing. Fred , Jennifer and Nick were great to work with. The RC350 replaced an Infiniti G37S and we Good, Honest, people straight forward, and great pricing. Fred , Jennifer and Nick were great to work with. The RC350 replaced an Infiniti G37S and we're looking it!!! More
by KelleyJean
Employees Worked With
Other Employees :
Jennifer and Nick....great as well, Jennifer Ramsey
November 23, 2015
My experience with this dealership was wonderfu. I was greeted with respect upon entrance to the dealership. The salesman, Fred Fortson, was very knowledgeable about every vehicle I asked about. He I was greeted with respect upon entrance to the dealership. The salesman, Fred Fortson, was very knowledgeable about every vehicle I asked about. He was very professional and helped me through the total process of purchasing my vehicle. I told him what I wanted and he found it for me. I got the color I wanted, the price range I wanted and assisted me in understanding my vehicle. I wanted a black SUV (RX 350) only owned by one person. He is really a good Lexus salesman. He offered me beverages,coffee, water and other amenities offered at the dealership in Chattanooga. I had visited BMW, Audi, Cadillac, Infinity and Mercedes dealerships, but none could compare to Lexus. It was the vehicle, but overall it was the employees. Mr. Fortson is just great and very capable person. Nice personality and being a female we are hard to please. He was patient, answered all my questions and I left happy with my Lexus. I will encourage my friends to purchase one because of Mr. Fortson. More
by carolynd
October 01, 2015
First Car Buying Experience I had a wonderful experience with Lexus of Chattanooga. Fred Fortson was very accommodating and made my first car buying experience a pleasant and smo I had a wonderful experience with Lexus of Chattanooga. Fred Fortson was very accommodating and made my first car buying experience a pleasant and smooth process. More
by ejhamblen42
Employees Worked With
Fred Fortson
August 11, 2015
First Lexus Purchase Purchased first new Lexus last week at Lexus of Chattanooga. RX 350 handles well, quiet, solid ride with all the amenities that you would expect in l Purchased first new Lexus last week at Lexus of Chattanooga. RX 350 handles well, quiet, solid ride with all the amenities that you would expect in luxury SUV. My salesperson, Fred Fortson, was professional, knowledgeable, and courteous. He made the process fast, easy, and pleasant. Thanks Fred!! More
by Laura15
Employees Worked With
Fred Fortson
July 08, 2015
Service department is rip-off My wife went to Lexus of Chattanooga dealership with her ’02 Lexus for a routine service that usually costs just under a $100. The service manager quo My wife went to Lexus of Chattanooga dealership with her ’02 Lexus for a routine service that usually costs just under a $100. The service manager quoted $432 based on the auto’s mileage. There is nothing wrong with her auto. All she wanted was the usual service,oil and filter change, but the service manager would not relent. L of C has serviced this auto since we purchased new from the dealership. We will not be back. More
by Tennbob
Employees Worked With
Service Manager as of 7/8/15
March 06, 2015
Great experience with Lexus of Chattanooga Alfred Odister was the salesperson that assisted me during my adventure for a new car, I had been to several dealerships in the Chattanooga, TN. area, Alfred Odister was the salesperson that assisted me during my adventure for a new car, I had been to several dealerships in the Chattanooga, TN. area, this dealership and the salesperson stood above any of the rest. I was treated with respect and great customer service. Alfred was not over bearing, he didn’t push the sale, he let me test drive the car several times to make sure that this was the right car. I couldn’t be happier with my decision to buy the Lexus 350is. I would recommend the dealership and Alfred to anyone that wanted to buy a Lexus or a Toyota. Thank you for the great experience. More
by Dtuthill
Employees Worked With
Alfred Odister
July 09, 2014
Lexus of Chattanooga is the Best I have bought 3 cars from this dealership and had an excellent experience all three times. They have always gone out of their way to be helpful. All I have bought 3 cars from this dealership and had an excellent experience all three times. They have always gone out of their way to be helpful. All the way from purchasing my cars, explaining how features worked to getting them serviced. I would never go anywhere else to purchase another car. They are very friendly, helpful and try to get you the best price possible. Thanks David Hickman and Evan Gibson! More
by Jamiefinley
Employees Worked With
David Hickman. Evan Gibson
December 15, 2013
This place was an absolute nightmare when it came to servicing my Lexus RX350. I have had better customer service at the post office. Their "Service Director" was truly one of the most lacking individua servicing my Lexus RX350. I have had better customer service at the post office. Their "Service Director" was truly one of the most lacking individuals when it came to service that I have ever experienced. It is unfortunate because when I purchased the car at the same location I could not have been happier. Never again-find another dealer and stay away even if you must drive to the another city or state. More
by williamsgl
Employees Worked With
Evan Gibson
