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Lexus of Chattanooga

Chattanooga, TN

4.9
1,107 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,107 reviews

November 03, 2016

Excellent experience in purchasing our Lexus Bender Riggs was most helpful and made sure we got a good deal on our Lexus. He was very professional and assured us of the quality and safety of our More

by 228landis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bender Riggs
Nov 07, 2016 -

Lexus of Chattanooga responded

Thank you so much for the kind remarks! We are happy that Bender could take care of you the way you should be taken care of when searching for a new car. We stand behind our products and the service offered, and hope to have many more opportunities to share this promise with you down the road. Until then, congratulations and enjoy your new set of wheels!

November 02, 2016

Great Sales Service and Communication Have purchased Lexus vehicles over the years from other dealerships. Lexus of Chattanooga provides more of a personalized service and degree of commun More

by TNMARINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd (Sales Mgr.) Brandon (Business Mgr.), Sharon Banks, Bender Riggs
Nov 03, 2016 -

Lexus of Chattanooga responded

We are so happy that you chose to make the journey all the way from Nashville to see us! Our team is ready and willing to take care of all of your automotive needs, no matter how big or small they are. Bender was thrilled to be able to answer all of your questions and offer as much information as possible to make sure you made a sound decision you will be happy with for many years to come. If there is anything we can do to ensure your satisfaction continues with our services as the days, weeks, and months progress, please be sure to let us know. Congratulations, and enjoy your new Lexus!

September 26, 2016

My Buying Experience Fred Fortson is an asset to Lexus of Chattanooga. He is professional, personable, and most helpful in not only the sale of my Lexus, but also in getti More

by Karen 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Banks
Sep 28, 2016 -

Lexus of Chattanooga responded

Karen, we are so honored to be your dealership of choice for your new Lexus! We work hard to provide you a quality experience that you can enjoy, and hope that we will have the pleasure of working with you again. Fred is definitely a great asset to our team, and is always happy to go out of his way to make your buying experience as fluid and enjoyable as possible. Congratulations from your family here at Lexus of Chattanooga!

August 22, 2016

Good customer relations Fred Fortson is a professional in every way. He help with the selection process and worked with me to get the deal closed. I came back to this deale More

by Jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Chamberlain
Aug 24, 2016 -

Lexus of Chattanooga responded

We are always happy to see you in the dealership, Jim! Our team is thrilled to be your dealership of choice, and will continue working hard to demonstrate just how important you are to our success. Fred was more than happy to make your visit memorable, and we hope that you will keep coming back for years to come. Congratulations on your new ride, and we will see you again soon!

August 15, 2016

Superior Customer Care From the time I walked in the showroom it was all about me, the customer. The car selection, the infamous paperwork, attention to detail, courtesy - More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2016 -

Lexus of Chattanooga responded

Ray, we welcome you to our family with open arms! We are so happy you made the switch and gave us the chance to wow you, for it is part of what we do best here. Fred had a great time getting to know you, your needs, and your wants through your search. Our selection provides you with the chance to see what you like and don't like so that you can leave with a confident smile on your face. Our family looks forward to seeing you back in again soon. In the meantime, enjoy your new set of wheels. Congratulations on your new Lexus, Ray!

August 13, 2016

They made buying a car fun! Very detailed and helpful. Like the team approach. I also dropped by just after I bought my Lexus IS 200t with some documents, ended up spending more More

by valexusis200t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus and Philip, Nick Simmons, Russell Tyson
Aug 16, 2016 -

Lexus of Chattanooga responded

You've hit the nail on the head with your feedback! When you come to see us, we welcome you into our family as one of our own, feeling comfortable from the moment you step into the dealership. Nick, Russ, Marcus, and Philip were glad to ensure your needs were properly met, and hope you are loving your new IS 200t. Enjoy, and please come back to see us anytime you have a question or want to say hello!

August 03, 2016

Excellent service and staff Lexus of Chattanooga provides all of the service for my vehicle. Every member of the service, management, and support staff that I have interacted wit More

by LexusLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Sloan
Aug 04, 2016 -

Lexus of Chattanooga responded

When you visit our dealership, you are family! We love greeting you with a warm welcome when you bring in your car for an appointment. Our team is always happy to make sure your car is returned to you in proper working order all the while keeping you updated on the progress of the repairs. Clint will be happy to know that you enjoy working with him, as he works hard to go out of his way to make your visit special. Thank you for your loyalty, and we look forward to your next visit!

August 02, 2016

Best car buying experience ever. After a lackluster experience at one of our local Lexus dealers, we turned to the internet and found the model and color combination we desired at Lex More

by nativenashvillian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Jones
Aug 04, 2016 -

Lexus of Chattanooga responded

We hope you enjoyed the journey to come and see us from Nashville! Our team is so happy to welcome you to the Lexus of Chattanooga family. Fred enjoyed taking care of your every question and concern, as we understand that buying a car is a great decision that deserves time and patience so that you make the best choice for you. You will never feel pressure from us during any visit; instead, you will be welcomed with fun and excitement. From Marcus to Fred to all of us here, congratulations on your brand new GX460! We hope you will make the journey back to see us again down the road!

July 28, 2016

I love my new Lexus 350 Fred Fortson went the extra mile to get us the vehicle that we wanted quickly. Fred streamlined the buying experience so that we could begin enjoying More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Simmons
Aug 01, 2016 -

Lexus of Chattanooga responded

Thank you for choosing Lexus of Chattanooga for your automotive needs, Paul! We are thrilled that Fred could take care of you and get you into the driver's seat of the right car for you so easily. Our team is lucky to have both him and you with us. We appreciate your business, and hope you love your new car. Congratulations!

July 26, 2016

Loving my Lexus My husband and I visited Lexus of Chattanooga on a whim,as I was unsatisfied with my current vehicle. We were promptly greeted by Fred Fortson. Unlike More

by Lovingmylexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Jones, Nick Simmons
Aug 01, 2016 -

Lexus of Chattanooga responded

We are so glad that you joined the Lexus of Chattanooga family! Fred greatly enjoyed getting to know both you and your husband, learning your needs and your tastes so that he could help recommend the best vehicle to accommodate you. We never want you to feel pressured or stressed when working with any of our teammates, and you can expect this sort of treatment each and every time you stop by. Congratulations on your new car, and have a wonderful day!

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