Lexus of Chattanooga

Excellent Experience in purchasing a vehicle Very professional and courteous salesman and staff. Prompt responses to questions, pricing and concerns. Fred dedicated sufficient time to ensure my Very professional and courteous salesman and staff. Prompt responses to questions, pricing and concerns. Fred dedicated sufficient time to ensure my wife understood and was familiar with the technical aspects of the car. Although it was a Friday and a long day for him, Fred made sure we were comfortable with the sale and his actions and demeanor sent a strong signal that his customers were his first priority. My initial contact with Fred impressed me to the point that I quickly made a decision to purchase in Chattanooga rather than at a dealership closer to home. Fred is definitely an asset to your dealership and you could not have a better ambassador for your sales department. The only aspect of the experience that could have been better was the detailing of the car. This is no reflection on Fred, the outside and interior of the car looked fine. I do have high expectations for detail work and the not-so-obvious places on the car had not been cleaned. The inside of the gas cover, and crevices where the trunk and doors close had not been cleaned. This is unusual for Lexus, I have always been impressed with the detail of a car, even after a service is performed. Part of the problem could have been the timing of the sale, there was not much lag time between the sale and when I picked the car up. I locked down the deal on Friday and then proceeded to the dealership to get the car. More

Lexus IS350 Purchase My husband and I had a very pleasant experience with Lexus of Chattanooga when we purchased our new car recently. Reginald Elder was great to work wi My husband and I had a very pleasant experience with Lexus of Chattanooga when we purchased our new car recently. Reginald Elder was great to work with, he was extremely helpful and made everything so easy for us. More

All I could have asked for! I had the pleasure of working with Mr. Reginald Elder in purchasing my new Lexus RC F Sport. He went above and beyond to find the exact car I wanted I had the pleasure of working with Mr. Reginald Elder in purchasing my new Lexus RC F Sport. He went above and beyond to find the exact car I wanted and made sure it was in perfect condition upon delivery. He made the transaction smooth and pleasurable. Mr. Elder is so knowledgeable about the products and explained everything completely and thoroughly. I highly recommend him for purchasing a car. Mr. Mark Harrelson handled the purchasing paperwork and did an excellent job to make it a smooth and quick transaction. These people treated us like royalty! More

A pleasure to deal with this Automobile organization. The Salesman, Larry, was a pleasure to deal with, he was both pleasant and a gentleman in all respect. I found him to be truly interested in my sel The Salesman, Larry, was a pleasure to deal with, he was both pleasant and a gentleman in all respect. I found him to be truly interested in my selection of the automobile, and went the extra mile to show me the new features of the car. Also, had a good relationship with Mark on the Service Contract, and met Cary Smith, the Sales Manager, who was very friendly and knowledgeable. More

Best experience I've had buying a vehicle. The folks at Lexus of Chattanooga really will give you the best possible experience when buying a vehicle. A special "Thank You" to Anthony Wallace, M The folks at Lexus of Chattanooga really will give you the best possible experience when buying a vehicle. A special "Thank You" to Anthony Wallace, Mark Harrelson, Cary Smith and everyone else at Lexus of Chattanooga. More

Outstanding sales experience I called in 3 weeks ahead of time to make a car deal. My call was answered by Anthony Wallace and he did an outstanding job of answering my questions I called in 3 weeks ahead of time to make a car deal. My call was answered by Anthony Wallace and he did an outstanding job of answering my questions and being prepared on the day and time that I had chosen to arrive. During the days prior to my arrival Anthony would call and text me occasionally to check in with me, even sending me pictures of my soon-to-be new car, a 2017 black ES350. On the day of my arrival Anthony and the finance team were ready for me. My car was clean and in the delivery bay ready to be presented to me. The team spent ample time answering my questions, reviewing the paperwork, synching my smart phone and entering my route home in the navigation. Thank you Anthony, Mark and the entire team for making my new car purchase a truly outstanding experience. As a side note of how awesome their staff is, while I was taking delivery of my new car one of the car washers noticed an issue with my husbands vehicle, brought it to the attention of their lead tech, who notified my husband of an object hanging from under his vehicle then took it into the shop where they could remove it. This attention to detail, even on a non-Lexus product, was very impressive. I highly recommend Lexus of Chattanooga, Anthony, Mark and the entire team. More

Wonderful Experience When I entered the Lexus of Chattanooga dealership, I was met by Tim Williams. I could not have had a more kind, courteous and professional salesman. When I entered the Lexus of Chattanooga dealership, I was met by Tim Williams. I could not have had a more kind, courteous and professional salesman. He patiently worked with me through the process of my choosing a vehicle. I never felt pressured into making a "quick" decision. I also met with Mark Harrelson, Phillip Foster and Jim Taylor who were are all outstanding to deal with. They all assured me to call upon them if I had any questions or concerns in the future regarding my Lexus. Indeed all have honored their word. I highly recommend Lexus of Chattanooga. More

Excellent experience from beginning to end. Our experience at Lexus of Chattanooga was excellent! We had a professional/courteous salesman, Reginald Elder. He was extremely helpful, knowledgab Our experience at Lexus of Chattanooga was excellent! We had a professional/courteous salesman, Reginald Elder. He was extremely helpful, knowledgable of the product and conducted himself with integrity and enthusiasm. This was great and we will definitely recommend Lexus of Chattanooga to family and friends. More

Best salesman & dealership We just bought our second lexus from Larry Holder at Lexus of Chattanooga. Larry is the greatest salesman to deal with. He explains everything abou We just bought our second lexus from Larry Holder at Lexus of Chattanooga. Larry is the greatest salesman to deal with. He explains everything about the car,answers any questions you have then let's you decide. He is always available to answer any questions. We have not had this type service from other car dealerships or salesmen. If you are looking for a Lexus go to Lexus of Chattanooga and ask for Larry. More

Top of the line customer service. These folks go over and above to give you the best experience possible. From the IT department to service, and sales. I had the opportunity to meet wi These folks go over and above to give you the best experience possible. From the IT department to service, and sales. I had the opportunity to meet with Jim Taylor. After a few minutes I learned that Jim has the same customer service skills as the rest of the staff. I am a customer for life. More