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Lexus of Chattanooga

Chattanooga, TN

4.9
1,118 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,118 reviews

January 29, 2025

Ralph worked his magic and made the car selling AND buying process so easy and painless for me. He made the dreaded task bearable and I am so grateful and happy for my new ride!! More

by LindaLinda!
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2025

Lexus of Chattanooga was a wonderful car purchase experience. Unlike anything I’ve ever experienced at a car dealership. No pressure, straightforward and professional experience. Marc, Justin and Jac More

by Beth B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

What a wonderful experience. Marc and Justin in finance are both great people to work with. They made the purchase such a great experience for my wife and I that we will always r More

by rsilvey1960
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

My salesperson was Ralph Paty . I enjoyed his knowledge and insight on Lexus RX 350, he is very thorough about all aspects of the product and he is very pleasant to work with, tha More

by KILLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

The only place I would buy a car. Ralph Paty is the best!!! Outstanding group of individuals who work there! More

by lizhedges7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you so much for your amazing review! We’re thrilled to hear that Ralph and our entire team were able to provide you with such a fantastic car-buying experience. We truly appreciate your trust in us, and we’re honored to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future. Thank you for being a valued customer!

January 19, 2025

Ralph Paty did a fantastic job from start to finish on my purchase. I was an out of state buyer and could not be more pleased. A++++ service. More

by NCLCer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so glad to hear that Ralph provided you with exceptional service from start to finish. We understand the unique challenges that come with being an out-of-state buyer, and we’re thrilled that we could make your experience seamless and enjoyable. Your A++++ rating means a lot to us, and we’re grateful for the opportunity to serve you. If you need anything else, don’t hesitate to reach out.

January 16, 2025

Mr. Fortson made the process of buying a vehicle easy. He was knowledgeable, attentive, and wants the o make sure I am happy with the purchase of my vehicle! More

by Mwhickman1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josiah
Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Mr. Fortson made your vehicle-buying experience smooth and enjoyable. His dedication to ensuring your satisfaction is exactly what we strive for, and we’re happy to know he provided you with the knowledge and attention you deserve. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

January 14, 2025

Buying a car at Lexus couldn’t be easier. Michael had everything ready to go, so that little time was wasted on the paperwork side of things. He is very professional and easy to work with. Co More

by Eric
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Platt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for your fantastic review! We’re so glad to hear that Michael made your car-buying experience quick and seamless. We take pride in ensuring that everything is prepared for our customers to make the process as efficient as possible, and it’s great to know that you were completely satisfied with your experience. We truly appreciate your kind words and look forward to assisting you again in the future!

January 13, 2025

Excellent car buying experience. Highly recommend. Marc picked me up at the airport and the team took care of me. Love the Lexus I bought! More

by Shelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so happy to hear that your car-buying experience was excellent, and that Marc and the team were able to make your visit seamless and enjoyable. We’re thrilled you’re loving your new Lexus! Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new ride!

January 10, 2025

We had an appointment with M. Platt and were never offered a seat at his desk - only told to wait in the lobby the entire time while he worked with another customer. The contract More

by jeffshayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Schreiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Platt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

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