Lexus of Austin

I have a great experience at Lexus of Austin. Brian Erickson was my internet sales manager at Lexus of Austin. He was absolutely fabulous !!!. He was very kind, knowledgeable, helpful, and he make my o Erickson was my internet sales manager at Lexus of Austin. He was absolutely fabulous !!!. He was very kind, knowledgeable, helpful, and he make my overall experience of buying a Lexus a wonderful experience. He even took me home from the dealership when I had two cars; my new Lexus and my old car. His service and professionalism were outstanding !!!. Thank you Brian. More

Purchasing a vehicle can be a very stressful and, seldom an enjoyable experience. Jeff Pray and RK Johnston did an outstanding job in delivering excellent customer service from beginning to end. My wife and an enjoyable experience. Jeff Pray and RK Johnston did an outstanding job in delivering excellent customer service from beginning to end. My wife and I live hundreds of miles from the dealership, yet these two gentlemen made our vehicle purchase experience an excellent one. The follow up was second to none. I received a text from RK late in the evening checking on us to make sure we arrived home safely and with no hesitations or questions in our purchase. Jeff followed up the next day to reiterate the excellent service and inquire as to our complete satisfaction. It was truly an enjoyable experience and well worth future business with this organization. They both did an incredible job of delivering the excellent service and satisfaction the Lexus Organization had created. More

Daryl was hands downs the nicest car salesman I have ever dealt with. Very professional, soft spoken, polite and extremely knowledgeable about the cars he sells. dealt with. Very professional, soft spoken, polite and extremely knowledgeable about the cars he sells. More

I began shopping for a new car back in October of last year. I wanted to trade in my 2009 H2 for something of quality that would get good gas mileage and I didn't want to give up the luxury of a vehicle year. I wanted to trade in my 2009 H2 for something of quality that would get good gas mileage and I didn't want to give up the luxury of a vehicle that I was used to with my Hummer. I began my search at GMC which ended with MUCH frustration. I looked at many other dealerships and test drove other vehicles some of which I was interested in purchasing. I expect excellent customer service when purchasing a new car. If you don't get it on the front end, you sure won't get it when you need service on your vehicle. (At least this is my experience.) The lack of customer service and the total run around frustrated me to the point of giving up. Then I saw the commercial for the Lexus hybrid CT200. I searched it on the internet which led me to speaking with Brian Erickson. His experience in dealing with customers was obvious from the beginning. His knowledge about the vehicle was helpful. He also is obviously good with making the numbers work. I expressed to him my concerns and that I wanted a "no hassle" experience. He did a great job and sold me the car within an hour of meeting me. I would highly recommend this gentleman to any of my friends interested in a new car. More

This place is Top Notch! The renovations added are second to none. It displayed warmness and combined with the friendly staff at Lexus of Austin, you actually feel bad if you don't leave with a new car. Kudo to none. It displayed warmness and combined with the friendly staff at Lexus of Austin, you actually feel bad if you don't leave with a new car. Kudos to Joe and Matt for their "outstanding!!" customer service. Talk about busting their butt to find my Wife and I the car we wanted. Joe possessed the knowledge of Inventory, confidence, honesty, and respect required to get the job done. We were prepared to go with a higher interest rate and monthly payments from our bank to pay for our new ride and low and behold Matt, from Finance stepped in and turned a skeptic's entire perception 180 Degrees on Leasing. Man, he knew his stuff like he was in charge of the entire finacial Section at Lexus. I would think he was employed at that Lexus dealership for 35 years but I don't think he's that old. Great Job Matt. Overall our experience at Lexus of Austin and other National Lexus Dealerships are always a pleasure but this time it was even more special than ever before. Great Job Lexus of Austin and you better believe the Thrasher's be telling eveyone in the surrounding areas about our experience!! The only negative experience I had was the trade in value of my 2006 IS 250 with just over 67700 miles odometer always updated the services. I was quoted in Lexus of Austin that I would get a much higher trade in value when my had the prior service performed on the vehicle, after it insection but I was unable to get a new care at that time. But now that actually got the new car the trade in for my old dropped by nearly $6000. (KBB) showed why it was so low but that is worth more than 11,500. It is pretty good condition. More

Randy helped me recently drive off in my third IS, this time an IS250. Randy worked with me through the entire process, helped me pick out the configuration, worked with me on a fair deal that fit my need time an IS250. Randy worked with me through the entire process, helped me pick out the configuration, worked with me on a fair deal that fit my needs, and then found the car I wanted. Having been with Lexus for a long time, Randy is more knowledgeable about the cars and the features than any sales consultant I have worked with in the past. Completing the paperwork with Megan was a breeze. Mary worked with me as the delivery specialist and explained how to use everything and helped connect my phones and music devices. All three always seemed happy genuinely pleased to help me. Although I didn't see him on this visit, I have to mention Alex Westhead, who has been my service consultant since 2000. Alex has been most helpful, is always happy and energetic, and gets me scheduled and my car serviced with ease. More

Randy did an excellent job of selling me my ES 350 (3 of them). He is the quintessential professional car salesman. There was never any pressure to purchase. He explained all the features and benefits of them). He is the quintessential professional car salesman. There was never any pressure to purchase. He explained all the features and benefits of the Lexus. The sales manager and him helped me purchase the Lexus at a fair competitive market price. Randy is always very friendly when I get my car serviced and washed and always asks me if he can do anything for me. He is definitely an asset to this dealership and why I return to buy my cars. Semper Fi Robert Nolen More

My wife and I purchased our 4th Lexus car a GX 460 from Lexus of Austin on 01/18/2014. We had also purchases Lexus 250HS hybrid from the same dealership 3 years ago. We have taken our 1999 RX 300 purchased Lexus of Austin on 01/18/2014. We had also purchases Lexus 250HS hybrid from the same dealership 3 years ago. We have taken our 1999 RX 300 purchased in Chicago and 2006 SC 430 purchased in El Paso, TX for service to this dealership since 2008. The consistently friendly and courteous service personnel, particularly Neil Schumann and the thorough, efficient service provided by the service department led us to purchase the 2 cars from this Dealership. Each time we took our car for service they gave us a loaner car to use. The "No pressure" sales consultant Daryl Do Carmo and his associate Jordan Oubre were very easy to work with. With minimal negotiation, the price we paid for was better than we thought we would have to pay (based on our internet searches through the various sites). Daryl was extremely knowledgeable and even asked us whether we needed the higher priced model we chose, rather than many others who may have tried to pressure one to buy a more expensive car! We have no hesitation in recommending this Dealership to others. More

LEXUS OF AUSTIN SELLS CERTIFIES VEHICLE WITH PRIOR COLLISION DAMAGE/PAINTWORK $10000+ LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000 COLLISION DAMAGE/PAINTWORK $10000+ LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 2010 Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Multiple Suspension Damage Also. This car has been to the body Shop 3+ Times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as “Certified Pre-Owned” I checked the service records and it was in fact certified by Lexus Of Austin. This Vehicle Was certified per service records on 10/22/2012. Absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. The Service manager charges unreasonable amount for service concerns and is Arrogant and Rude. The Sales Manager will not match any prices and claims their service is the best in town and i should pay extra. He will not match surrounding Lexus Dealerships. Michael Cobb then told me i should trust his pricing and was "insulted" and Upset that i would show him a competitor quote. He tells me i should trust his pricing. He told me i should be able to afford the $6000+ difference in Price from Sewell Lexus Quote. The Service Department is a Joke. They Provide Old dirty Loaner cars (Soda Spills Everywhere, Dirty/Muddy interior, High Mileage old loaner with damage everywhere) when the top of the line New Lexus is brought in for service. They take forever to get me a loaner. They Took over an hour the last time i visited them. They charged me a hour for labor to program a key and spent no more than 10 minutes to program my new Lexus. When these concerns are brought to the attention of the general manager/Service Manager they told me I would get poor service when the vehicle is not bought from Lexus Of Austin. I recommend going to Sewell Lexus in Dallas. You will save Thousands by going to Sewell and get better customer service and not treated like Garbage. I have personally saved over $6000 on a single transaction by not buying from Lexus of Austin. Warning to others who purchase their vehicle from other Lexus Dealers than Lexus Of Austin. You will get no Service from any employee at Lexus Of Austin. They Told me since i bought the vehicle from Sewell Lexus in Dallas to never bring the vehicle back and to Service the Vehicle at Sewell Lexus. More

Daryl Do Carmo wins salesman of the year in my opinion. He was totally responsive, knowledgeable and helpful. I was planning to buy the car at a dealership in another city closer to home, but the other sa He was totally responsive, knowledgeable and helpful. I was planning to buy the car at a dealership in another city closer to home, but the other salesman was not as knowledgeable or attentive as Daryl. Lexus of Austin is the tops for customer service, and the staff show a genuine interest in making your experience special. I just wish I lived closer so I could take the car in for the scheduled maintenance. Now I'll have to plan more trips to Austin. More