Lexus of Austin

Randy Hoff and the Lexus dealership and fantastic. This is my 6th car I have bought from him and I will keep going back! Randy is very attentive but knows the fine balance of not pressuring too much and j is my 6th car I have bought from him and I will keep going back! Randy is very attentive but knows the fine balance of not pressuring too much and just laying out the options. He can make decisions and stands up for you. More

Mr. Hoff is an extremely knowledgable and professional salesman who not only was attentive to my personal preferences in purchasing my Lexus, but also continues to be avaialable to me each and every time salesman who not only was attentive to my personal preferences in purchasing my Lexus, but also continues to be avaialable to me each and every time I have questions or need any assistance whatsoever. He is friendly, courteous, and professional, and always demonstrates a huge amount of knowledge about the vehicle and its myriad features. More

I first looked at a pre-owned vehicle but they made such a good deal on a new ES 350 that I couldn't justify not buying new. Their price offer and trade value were generous and the transaction was done in a good deal on a new ES 350 that I couldn't justify not buying new. Their price offer and trade value were generous and the transaction was done in a short period of time. The facilities are very nice including customer waiting room and refreshments bar. All and all a very good experience; they seemed like they really wanted to be helpful. More

Brian was very nice. It was a pleasure dealing with him. Very courteous. I found all of the Lexus staff very nice. Brian was very helpful. Very courteous. I found all of the Lexus staff very nice. Brian was very helpful. More

Eric Jordan went above and beyond to help me get into the car of my dreams and worked within my budget. I couldn't have asked for a better experience. Ashlee Olsen was a joy. She was very knowledgeable a car of my dreams and worked within my budget. I couldn't have asked for a better experience. Ashlee Olsen was a joy. She was very knowledgeable and helped me set everything up in my car. The entire experience was not like any other experience I have ever had buying a car. Made me feel like I was making the best purchase I could for the rate price. Absolutely no regrets! More

I love my new (gently used) Lexus CT200H - getting incredible gas mileage and it's stylish and fun to drive. Jeff Pray was great to work with! incredible gas mileage and it's stylish and fun to drive. Jeff Pray was great to work with! More

Came to the dealership to look for a new car. Best experience in a dealership I've ever had. Reason for this? They don't believe they are in the car industry. They see themselves as being in the cu experience in a dealership I've ever had. Reason for this? They don't believe they are in the car industry. They see themselves as being in the customer service business. They just happen to sell cars :). The owners of Lexus of Austin are also some of the highest integrity people I have ever met in the industry. Once I walked into the dealership and met Dean Royal, I realized the owners hire the same type of folks...Ethical, high integrity people. Dean was fabulous during the purchasing process. No pressure, just making sure I ended up in the car that was right for me, be it Lexus, or any other vehicle. I have received 3 or 4 calls since purchasing, the car, making sure I am happy, and feel I am in fabulous hands. If you live in Austin, want a luxury vehicle, and have high expectations for service, Lexus of Austin is the place for you. More

I was checking the pre-owned car inventory at the Lexus of Austin dealership after having my car serviced. I met Jeff Pray. He was very attentive, asked the right questions and worked to find what I real of Austin dealership after having my car serviced. I met Jeff Pray. He was very attentive, asked the right questions and worked to find what I really wanted. They did not have what I was looking for in the inventory, so he kept looking, talked to service and found a car that would be appropriate. He contacted me and we went for a drive. It was exactly the right car! Jeff walked me through the whole procedure and was very helpful. He was extremely courteous and kind when speaking to my family members also. I greatly appreciate his professional demeanor and his help, and I love my new Lexus! More

Jeff was exceptionally helpful, knowledgeable and professional. Took care of all my concerns before and after the purchase. Many thanks and i will be back. professional. Took care of all my concerns before and after the purchase. Many thanks and i will be back. More

This is my fourth consecutive Lexus from this dealership. Clearly we are pleased with the customer service received from sales to maintenance work to the occasional repair needed. The staff is personable and Clearly we are pleased with the customer service received from sales to maintenance work to the occasional repair needed. The staff is personable and gracious. The convenience of loaners and their marvelous coffee bar make maintenance appointments pleasant and quality work is completed in a timely manner. Jeff smoothed every aspect of our latest car purchase, giving us a fair price, and even finding the car we wanted when the car we had found on the website had already been sold. More