Lexus of Austin

We were so impressed with Daryl and Jordan on our visit, we decided that Lexus of Austin was where we wanted to purchase our new car. We also considered a new BMW but felt so comfortable with Daryl, from t we decided that Lexus of Austin was where we wanted to purchase our new car. We also considered a new BMW but felt so comfortable with Daryl, from the time we entered the dealership, we wanted to give him our business. I will recommend Lexus of Austin and Daryl Do Carmo to any friends interested in a Lexus. More

first new car purchase - could not have been better! My wife and I arrived at the Lexus dealership at 11am Saturday morning. We were met at the door by Eric Jordon, a very professional, very well inform My wife and I arrived at the Lexus dealership at 11am Saturday morning. We were met at the door by Eric Jordon, a very professional, very well informed salesman. Eric was honest, candid, and comfortable sharing his personal opinion, both pro's and con's regarding the vehicles we were considering. He set a very positive, very high expectation for our experience at the dealership, then lived up to it. Once we found the vehicle we wanted to purchase, Eric was patient and attentive as we walked through all of the options, pricing scenarios and financing plans. The vehicle we were interested in was at an off-site facility. Eric drove us over to the facility to look over the vehicle in person. After we agreed that it was the vehicle we wanted, he expedited the new vehicle preparatory work so we could drive it home the same day. Steve Kilpatrick managed the finance / closing very professionally. While awaiting delivery, the dealership even offered to buy our lunch! When the new lexus was prep'ed and delivered, Ashlee Olsem spend over an hour helping us understand the vehicles information / entertainment system and going through the initial setup / configuration. The Lexus of Austin team worked very hard and very professionally to make our first new car buying experience a pleasant memory. We certainly will recommend Eric and the Lexus of Austin team to family and friends. More

Good Deal. We had a very good experience, as expected. Though we really had no intention of purchasing a car at this visit, we decided to do so after Randy laid We had a very good experience, as expected. Though we really had no intention of purchasing a car at this visit, we decided to do so after Randy laid down a deal we felt was quite compelling, even after offering some used options, we decided to take his offer. Everyone was very professional and friendly and we enjoyed the experience. More

The senior management of this dealership are to be complimented for such quality employee as Randy Hoff. Outstanding experience!! Thanks for making the purchase so positive. complimented for such quality employee as Randy Hoff. Outstanding experience!! Thanks for making the purchase so positive. More

All of the afore mentioned employees are excellent. Mr. Hoff is absolutely and "hands on" person. He is exceptional in knowledge, and is so efficient. He made sure the vehicle was ready for us when we le Hoff is absolutely and "hands on" person. He is exceptional in knowledge, and is so efficient. He made sure the vehicle was ready for us when we left. He listens attentively to questions and responds in a clear manner. Lexus of Austin is fortunate to have him on staff and we are fortunate to have had him as our sales rep. Mr. Hoff indeed "knows the product" he represents! Mr. Kilpatrick is also a knowledgeable, personable, and thorough person relative to the contractual /financial services. Ms. Martin. exhibits knowledge and skill in demonstrating the various aspects of the technology...GPS, radio, mouse, Menus, Radio, Garage door opener, telephone etc. All of these folks are exceptional in customer relations! Lexus is fortunate to have them on staff and we are fortunate to have the benefit of their service. Thanks to all of you! As we have previously purchased 5 vehicles and now we are in a leasing contract for a 2014, we can personally attest to the quality of Lexus, the service and the exceptional customer services provided. Bill and Joyce Goza More

Had a great experience with Randy and the rest of the staff of Lexus of Austin -they were super friendly. Would definitely recommend them to friends and family and friends. I'm looking forward to being staff of Lexus of Austin -they were super friendly. Would definitely recommend them to friends and family and friends. I'm looking forward to being part of the Lexus of Austin "family." More

I have been a Lexus owner for years. My experience with them over the years has ALWAYS been great! I recently purchased a new Lexus and the new car buying experience was just as great as it was years ago them over the years has ALWAYS been great! I recently purchased a new Lexus and the new car buying experience was just as great as it was years ago when I bought my first Lexus. So, I rated everything GREAT except for pricing which I rated GOOD because I wish I had received more on my trade-in. But, other than that ... LOVE this dealership and especially the people. That is why I bought another Lexus. More

Everyone at Lexus of Austin was a professional in the fullest sense of the word. Each and every request for information or explanation was handled completely and without hesitation. We felt that everyo fullest sense of the word. Each and every request for information or explanation was handled completely and without hesitation. We felt that everyone involved in the sale of our new vehicle was there to make the experience as pleasant and efficient as possible. Professional from start to finish all across the board! More

When it was time for a new car to lease, there was no question in my mind that I would head back to Lexus. Randy Hoff is my go to guy. My family and I have been customers at Lexus of Austin for almost t question in my mind that I would head back to Lexus. Randy Hoff is my go to guy. My family and I have been customers at Lexus of Austin for almost twenty years. The sales people and service people are the best. From the people who help you park and get ready to start a service appointment, who hand deliver you to your service representative (mine is Alan. He's great and patient and kind. Makes you feel like you know what you are talking about.) I feel special each time I am there. Now, I'm in my beautiful new LX570. WooHoo! I love it already. Last car I enjoyed was an LS460 Sport. Very sleek and fun to drive. How fortunate am I? This time I met Julez, Randy's assistant, Matt Rutkowski, and Mary Martin. The all were highly trained and eager to make my experience a smooth exciting one. All in all I left with my new vehicle and felt comfortably the captain of my ship. I also know that any of the above mentioned people are a phone call away. Pretty nice feeling! More

I was in the market to purchase a new car and had not done so since 2004. I was fearing the car buying experience as most everyone does. As soon as I walked on the lot, I was able to look at options on m done so since 2004. I was fearing the car buying experience as most everyone does. As soon as I walked on the lot, I was able to look at options on my own time and at my own rate. I became very comfortable and was able to take my time in order to find what I wanted. Brian greeted me and was immediately able to assist me. 4 hours later, I was driving home a 2012 Lexus CT200h (I have been dreaming of one for the last 3 years). I was able to trade in my 2004 Honda Civic and received a fair market value trade in addition to a fair price for "used" 2012 Lexus CT200h. The car is in such great shape that the term "used" doesn't fit well. Excellent Price, Service, Warranties, and Confidence that I made a great purchase is what I received in addition to a new car! If you want to look around, I suggest a visit here. The location itself is like being in a hotel lobby with wonderful amenities. More