Lexus of Austin

Superior Customer Service We visited the Lexus of Austin dealership at 9910 Stone Lake Blvd today 5/26/2014, and was very pleased with the level of professionalism, friendlines We visited the Lexus of Austin dealership at 9910 Stone Lake Blvd today 5/26/2014, and was very pleased with the level of professionalism, friendliness and superior customer service that Nicco H. Azari his assistant Elise Timillar provided. We also had the pleasure of having the best vehicle education session with Ms. Mary Martin. She was very knowledgeable and patient with us and our questions. In addition we received excellence customer service from the gentlemen in the business office who got us in and out in record time. We were grateful for that considering our fidgety six year old. We were pleasantly surprised with each employee’s genuine concern about our purchase and their wiliness to go the extra mile in providing us the best possible options and a seamless transition in preparing the purchase documents. When Mary Martin provided us with the in car tutorial about all the features Lexus had to offer we were blown away with her product knowledge and her familiarity with the vehicle. We can say with certainty that this was by far the best car buying experience we have had to date. Quite honestly, it was the best customer service experience we have had. Thank you for making our new car buying experience non stressful and enjoyable. More

MY LATEST LEXUS PURCHASE THIS WAS OUR 7th NEW LEXUS 3rd FROM THIS THIS STORE.SUPER HAPPY WITH ALL.BUT THIS WAS OUR BEST SERVICE OF ANY DARYL DO CARMO WOULD RANK THE BEST SALES THIS WAS OUR 7th NEW LEXUS 3rd FROM THIS THIS STORE.SUPER HAPPY WITH ALL.BUT THIS WAS OUR BEST SERVICE OF ANY DARYL DO CARMO WOULD RANK THE BEST SALESMAN WE HAVE HAD IN THE 22 YEARS DRIVING A LEXUS.SPENT ALLTHE TIME WE REQURED ,RETURNED ALL PHONE CALL .ALL OTHER EMPLOYEES LISTED WERE ALL YOU COULD ASK FOR. OVER ALL THIS IS EXCELLENT DEALER. More

I met Daryl a year ago . His appearance, attitude, friendliness, and positive strength as salesman I purchased my 2015 Lexus 350 last week. Excellent employee. friendliness, and positive strength as salesman I purchased my 2015 Lexus 350 last week. Excellent employee. More

Lexus owner for life! Amazing experience....so different then experience at Land Rover. Great product and great service....team makes it so easy to buy a Lexus. Will prob Amazing experience....so different then experience at Land Rover. Great product and great service....team makes it so easy to buy a Lexus. Will probably own a Lexus for life! More

Brian Erickson is the best! WoW! This was the best experience I have had buying a car. I went online just to get some information about the lexus IS and not really looking to b WoW! This was the best experience I have had buying a car. I went online just to get some information about the lexus IS and not really looking to buy it until the end of the year. Brian the internet sales manager was quick to contact me and help me with the many questions I had about the car. He made the whole process quick and easy! More

New Car Purchase I had a great experience buying my new Lexus GX, everyone was kind, helpful and easy to work with. This is my second Lexus purchase and I plan on dri I had a great experience buying my new Lexus GX, everyone was kind, helpful and easy to work with. This is my second Lexus purchase and I plan on driving them in the future as well. More

Very personable, friendly and accomodating Went into the dealership to look at some pre-owned vehicles on 04/26/2014 since my current vehicle finally "died". We were immediately greeted by Dean Went into the dealership to look at some pre-owned vehicles on 04/26/2014 since my current vehicle finally "died". We were immediately greeted by Dean R who listened to what we were looking for and in our price range. They didn't have many options for us since we were looking to stay under 10 K, however, he showed us a really nice looking 2009 Toyota Camry. I was wanting either an SUV or Mini Van for the space and the vehicle was a little over our budget (12,9). I told him that we really liked it, but I needed to go around to other dealers to see if I could find anything more in our price range. He told us it wouldn't last long, and that for the amount of miles (65K), the quality of the car, and the space it offered, we probably wouldn't find anything better than it, but understood our position. 4 cars and 5 hours later, I was back to purchase the Toyota. We had financing through USAA that was previously approved, but only up to 11,300 so I tried to get him to come down on the sales price just a little, but after explaining I was already getting almost 2 K off market value, and that he could get me the same financing as USAA, we went ahead and did the financing through Lexus. Dean was so helpful and willing to work with us for the price and everything else that came with it. Such a friendly and funny guy, he really made the process easy for us. I recommend him to anyone looking for a car! Thanks Dean! More

Our experience buying a new Lexus from Lexus of Austin We bought a new Lexus from this dealership last week and had a wonderful experience dealing with the friendly and knowledgeable people at Lexus of Aus We bought a new Lexus from this dealership last week and had a wonderful experience dealing with the friendly and knowledgeable people at Lexus of Austin. Daryl was our salesman and he was answered all of our questions, provided us with comparative information on other vehicles and worked with us and his manager to get us a deal that we considered fair. His associate, Jordan, was helpful and knowledgeable. Ashlee went over the technical aspects of the car before we left and she was thorough and entertaining which is hard to do when going through a lot of bells and whistles on a car! Matt did a great job of quickly going through all the paperwork and explaining the options we had regarding warranties. Overall, the team was efficient and pleasant and we look forward to working with this dealership in the future. More

Sales Consultant Jeff Pray Mr Pray was polite, knowledgeable, helpful and enthusiastic without pressure. Took the stress out of the experience of deciding on a vehicle. Polite b Mr Pray was polite, knowledgeable, helpful and enthusiastic without pressure. Took the stress out of the experience of deciding on a vehicle. Polite behaviour is very important. More

Excellent Experience I contacted Brian Erickson for information on an IS 350. He made a very quick determination of my needs and found my ideal vehicle. We quickly agreed I contacted Brian Erickson for information on an IS 350. He made a very quick determination of my needs and found my ideal vehicle. We quickly agreed on a price and began the process of liberating my Lexus from the dealership. From the beginning I was made to feel comfortable as Brian made the process flow smoothly and quickly. He provided me with excellent personalized service, and within 24 hours, I was driving away in my new Lexus. Kudos to Brian Erickson and Lexus of Austin. Sonny Willis More