Lexus of Austin

Excellent Customer Service for Excellent Product As a car brand, Lexus does not need additional proof that it stands above the rest in terms of luxury vehicles. What you may not realize, however, As a car brand, Lexus does not need additional proof that it stands above the rest in terms of luxury vehicles. What you may not realize, however, is that Lexus also provides excellent customer service that is as luxurious as its product, if not more so. Last week, I purchased a car on my own for the first time. I'd known I wanted a Lexus, but I'd never directly dealt with dealers; I always had someone do it for me. This time, I got pre-approved for credit online and made an inquiry into the vehicle I wanted. Ross Rountree promptly emailed, called, and texted to let me know he was available for any questions. I was both eager and nervous to begin the process. Unfortunately, I had a meeting to attend and wouldn't be able to call Ross, so I texted and he replied. He answered every question, gave advice, and offered a great price. Before my meeting was over, I'd pretty much sealed the deal to buy the car. Who would've thought that I could make a car deal over texts!?!? It was awesome and efficient. The next day, I reported to Lexus of Austin where I was greeted pleasantly and dealt with professionally by every single person I encountered from the moment I exited my car to the moment I drove off the lot in my new car. Ross worked with me to finalize the process and gave me clear expectations of my whole visit ahead of time. He worked with me when I'd forgotten to bring my car insurance, gave me a great deal on my car trade in, and helped me out when I'd forgotten my checkbook for the down payment. Lesser professionals would've been exasperated with me, but not Ross--if he was, I never knew it. He was professional, patient, calm, and friendly every second. Megan McDowell guided me through the financial process in a pleasant, friendly manner. She was extremely professional as she explained every step in financing my new car. When I complimented her and the rest of the Lexus employees I'd encountered on customer service, she shared how that is a huge priority at Lexus of Austin. It showed. I shared with Megan how my mother, a former Lexus owner, changed over to Cadillac due to the poor treatment she received at ANOTHER Lexus dealer in another city (not Austin). Poor treatment and no honoring her former loyalty to Lexus led her to leave the brand. She regrets it, but refuses to return to that Lexus dealership. Why don't all people or businesses realize how important customer service is??? Finally, I met with Geri Flore who led me through a technology boot camp. She showed me how to use every button and dial with a good-natured sense of humor and laid back yet professional style. I have never dealt with Lexus prior to this experience, but I know that it makes me glad I chose them for my car purchase. I'm certain all future encounters will be of the same exemplary caliber. By the way, my mom intends to return to Lexus, but I'll tell her to use Lexus of Austin this time! More

Great Buying Experience Met with Ashlee and Randy on Saturday to look into leasing a new Lexus ES 350. Great Experience. Great people to work with. In over 30 years of buy Met with Ashlee and Randy on Saturday to look into leasing a new Lexus ES 350. Great Experience. Great people to work with. In over 30 years of buying cars this was by far the best experience. No hassle, little wait time. I'll recommend to family and friends. Thanks More

My overall experience was phenomenal! I purchased a 2015 Lexus 450h on May 31st, 2014 and my overall experience working with Ross Rountree, Master Certified Internet Sales Manager, and all I purchased a 2015 Lexus 450h on May 31st, 2014 and my overall experience working with Ross Rountree, Master Certified Internet Sales Manager, and all staff I came in contact with at Lexus of Austin was OUTSTANDING! I say this with all sincerity. I highly recommend this dealership due to the fact that they go above and beyond the call of duty. I’m not only a current Lexus owner, but a former Lexus owner who lives near San Antonio, Texas. I had an opportunity to communicate with Ross via e-mail, over the phone and in person on several occasions and I found him to be a genuinely nice person. He was very easy to work with, and not pushy at all. He was also very quick to respond to any questions I had. I requested a particular model, as well specific interior and exterior colors, which were not available on the lot. Ross and his team worked hard to fulfill all my requests. Ross even offered to deliver my car when it was ready. I did not take him up on that offer, as I had other business to tend to in Austin anyway. When I picked up my car, I had an opportunity to work with Megan McDowell in the Finance Department. This was also a nice, comfortable experience. I’ve never had this type of experience at any other dealership. She was informative without being pushy and was able to make the process much quicker than I expected. Next, I also had an opportunity to spend some time with Delivery Specialist, Mary Martin. She is full of life and information regarding the operations of my car. She did an excellent job giving me an overview of the car’s features. She also told me I could call her with any future questions. Once I got home, I realized I left the remote control for my gate in my old car, which was traded in. I didn’t have time call Ross until 2 days later. However, when I did contact him, he responded immediately, and was able to get it into my hands in less than 24 hours. I have to say that my overall experience was phenomenal! I felt I should take the time to share this with others. If you are in the market for a new car, Lexus of Austin is the place to go. Ask for Ross Rountree, you will be happy you did! More