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Lexus of Austin

Austin, TX

4.8
518 Reviews

9910 Stonelake Blvd

Austin, TX

78759

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518 Reviews of Lexus of Austin

February 16, 2022

Matt was my contact, he explained what would be done and how long it would take. He gave me the option of a loaner or not. Always easy. More

by pht47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Lablanc
Feb 16, 2022 -

pht47 responded

pht47 Matt was my contact, he explained what would be done and how long it would take. He gave me the option of a loaner or not. Always easy.

Feb 16, 2022 -

Lexus of Austin responded

Hello, It pleases us that our team was informative and communicative whilst assisting you. Thank you for choosing Lexus of Austin and we look forward to seeing you again.

February 16, 2022

George is my contact for every maintenance check of my Lexus. He offers warm and professional communication while my car is being serviced. More

by Leigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Ramirez, Jay Lord
Feb 17, 2022 -

Lexus of Austin responded

Thank you for the kind review and five stars, Leigh. The Lexus of Austin team strives to ensure all of our clients feel welcomed and receive professional, honest, and transparent service with every visit. We are thrilled that your experience reflects that. We look forward to welcoming you back next time. Jim Crawley General Manager Lexus of Austin jcrawley@penskeautomotive.com

February 14, 2022

We drive all the way to North Austin to the dealership for an oil change because of Kyle Dern. He keeps up with our two Lexus and does not do any unnecessary work. Our cars have been the best make we hav More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Dern, the best!
Feb 14, 2022 -

Lexus of Austin responded

Thank you, Linda, for the pleasant feedback. We are delighted that our Service Team provides you with top-notch customer service, making sure you are well taken care of for your service needs. We appreciate your loyal business with us at Lexus of Austin.

February 13, 2022

I always use Lexus Austin since we own Lexus for many many many years and always happy for their service. More

by estherhadis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark LeBlanc
Feb 13, 2022 -

Lexus of Austin responded

Thank you for your loyal business! We are pleased to know you are always happy with the services provided by our team at Lexus of Austin! Come back and see us anytime!

February 12, 2022

Dealership always takes great care of us as customers. We do not need much work done, but each time there it is a great experience. More

by Malvin.green
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Eddy Cooke, Mike Stills
Feb 12, 2022 -

Lexus of Austin responded

Hello and thank you for sharing your positive feedback. We are happy that our Service Team took great care of you and we appreciate your dedicated business with us at Lexus of Austin.

February 12, 2022

The service was fast and efficient! Michael was great and verified with me before installing new wiper blades. More

by Bpflores500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Feb 12, 2022 -

Lexus of Austin responded

Thank you for providing us with your feedback! At Lexus of Austin, our Service Department always strives to provide efficient and thorough service and support to assist with any of your maintenance needs.

February 12, 2022

I love this dealership. Best service writer I’ve ever had. Jamie K. He deserves a raise!!! I miss the old boutique and the extended coffee bar. Hope you bring ‘em back! More

by deborahtreadway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie K
Feb 13, 2022 -

Lexus of Austin responded

Deborah, we are so pleased to learn that our Service Team took great care of you here at Lexus of Austin. We strive to provide our customers with the best service possible. We appreciate and value your business. We thank you for being a loyal customer.

February 11, 2022

This is the 2nd vehicle we have bought from this dealership. They were easy to work with and the service you receive is by far the best around! Our salesman Billy was a great guy and not pushy at More

by Janis F.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Watson sales & Christy (finance)
Feb 11, 2022 -

Lexus of Austin responded

Congratulations on your second vehicle with us, Janis. We are happy to know that our team provided you with an easy and knowledgeable experience. Lexus of Austin welcomes you back.

February 11, 2022

Last service Toyota Waco. No comparison. Lexus superior! Long drive. Worth it to have Kyle Dern. More

by Meme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Dern. Super nice
Feb 11, 2022 -

Lexus of Austin responded

Meme, thank you for providing us with your review! At Lexus of Austin, our Service Department strives to provide superior and efficient service to assist with any of your auto needs.

February 11, 2022

It is always a pleasure to work with Michael Capps. He is always on top of everything for my vehicles! More

by Annette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Capps
Feb 12, 2022 -

Lexus of Austin responded

Annette, we appreciate your kind words for our team here at Lexus of Austin. We strive to provide our customers with the best service possible. We value your business.

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