Lexus of Arlington

Where do I start with this horrible experience....I went in to get air in a couple tires and to check if there was a hole in either of them. It took them 4 hours to return my car in which they said that th in to get air in a couple tires and to check if there was a hole in either of them. It took them 4 hours to return my car in which they said that there were no holes found however they needed to be resealed and suggested rotating. I got my car back and it wasn't but 2 days and one of the tires was completely flat again. I brought the car back and this time they said that there was a BIG hole on the inside wall of the tire. I asked them why they did not find this a few days when the car was brought in....they had no response. So I get (2) scenarios out of this and both aren't good: 1. They never even looked for a hole in my tire the first time and just filled it up with air and charged me for a flat. 2. Their was no hole in the tire the first time and THEY damaged it when looking for the hole. Either way, they refused to even credit me back when they never did the work the first time. This is the worst dealership EVER and I would never recommend buying a LEXUS from Arlington Lexus in Palatine. More

I have bought two cars from Arlington Lexus, and have referred family and friends with the purchase of seven. The cars are great, but the experience created by the General Manager Paul Batchen is what h referred family and friends with the purchase of seven. The cars are great, but the experience created by the General Manager Paul Batchen is what has me coming back. Paul Batchen has a very good understanding of how to create trust and build a relationship. For instance, I was in an accident, and my car was totalled. The LS 430 saved me from any injuries, as I was hit on the drivers side door by a car travelling at 45 mph. I immediately called Paul Batchen to assist me in getting a loaner, and helping me purchase a new car. I didn't want to buy a new car, so Paul told me he'd shop around for a used certfied car. He let me keeep the loaner, until he found a car he knew was right for me. Not only was I driving a Lexus loaner for six weeks, but Paul finally found the right car for me. Thanks to Paul Batchen for making an unpleasent and expensive situation, fairly priced and painless. More

There are so many times that you hear poor things about a dealership. I can tell you that I personally have purchased many cars and many trucks from Paul, Jim and others at Arlington Lexus and have never, ev dealership. I can tell you that I personally have purchased many cars and many trucks from Paul, Jim and others at Arlington Lexus and have never, ever dealt with a more professional and honest group of people. I would never buy a new or used Lexus anywhere else but Arlington Lexus! Just an outstanding experience every time I buy! More

I have purchased six cars and trucks from Arlington Lexus and will never go anywhere else. Paul Batchen, the General Manager has a way of making you feel like you are his only and favorite customer every ti and will never go anywhere else. Paul Batchen, the General Manager has a way of making you feel like you are his only and favorite customer every time you contact the shop or stop in for service. He appreciates repeat customers and goes out of his way to make you feel comfortable, gives advise on what vehicle fits best for your current situation ( business, family car, budget crunch)and takes his time with you. He assigns his sales team to each prospect, but keeps involved. When you need service, he makes sure you have a loaner if it will be a few hours, or at least a seat, coffee and clean car if you stay there during the service period. If all that is not enough, the very personal touch is amazing. When my truck got stolen, Paul heard about it and gave me a "loaner" for several weeks while I waited for the insurance claim. I had no hesitation to go directly to Arlington Lexus with the check and get a new vehicle, knowing I can trust the team. Recently, after hitting a road hazard with my two week old Lexus ES350 late on a Friday night, I phoned the shop, Paul answered and sent a team with a loaner to my home the next morning, towed the car and replaced the tire. That is World Class service. I have recommended dozens of friends and family to Paul Batchen and Arlington Lexus and will continue to do so. My reputation is on the line when recommending a business partner, but in this case, it is zero risk. Keep up the great work on sales and service Arlington! More

I have bought two cars from this dealership and would highly recommend it to anyone. From the moment I entered the dealership I was introduced to the General Manager Paul Batchen and he made sure I was highly recommend it to anyone. From the moment I entered the dealership I was introduced to the General Manager Paul Batchen and he made sure I was treated like a king. First rate sales experience. Sold me what I wanted and could afford. Every time I have serviced a car here it was covered under warranty and fixed correctly the first time. Paul Batchen would always stop by to make sure I was happy and getting any issues resolved qickly and always fairly. No need to look at other dealerships. Went to buy second car there and the color I wanted was not on lot. Instead of selling me the car I wanted but wrong color the Genereral Manager Paul Batchen did a national search and found me the car with the color I wanted and got it for me. Do yourself a favor. If you want a Lexus stop by and ask for the General Manager Paul Batchen and he will stear you in the right direction. I am a commercial real estate sales person and since I give the best I expect it in return. I always get it from Arlington Lexus and Paul Batchen. Regards, Dan O More

I've purchased two cars from Arlington Lexus in the last five years. Customer service is outstanding; the sales people are friendly and knowledgeable. They actually make the whole car shopping experience "f five years. Customer service is outstanding; the sales people are friendly and knowledgeable. They actually make the whole car shopping experience "fun" - something that was completely new to me! You can tell that they have a loyal and dedicated group of repeat customers. In fact, I've been at the store when another customer stopped by just to drop off a home made carrot cake for the store manager as a thank you. Although I work downtown, I schedule all my service work at Arlington Lexus in Palatine. I appreciate that they have late evening hours which is very convenient for me. And each time I schedule a service appointment, Tim Webb asks if I need a loaner car while the car is in service. I prefer to wait at the store, though, because I can get work done using my laptop and their free wi-fi service. And they always have free soda and treats! I look forward to purchasing cars from Arlington Lexus for years to come. More

The entire staff from start to finish has always done a bang up job with me, my family members and any referals sent in. They are a1st class operation and have excellent customer service. When I bring in bang up job with me, my family members and any referals sent in. They are a1st class operation and have excellent customer service. When I bring in my car for service, the minute the garage door opens and I drive through the door, I know that my automoble is in great hands. From there technicians, to all supprot staff and everybody in between it is always a wonderfule experience. More

This past week, I purchased my fourth Lexus from Arlington Lexus in Palatine. They are the best car dealer that I have worked with. I would not even consider going anywhere else! Their service de Arlington Lexus in Palatine. They are the best car dealer that I have worked with. I would not even consider going anywhere else! Their service department is always available with a loaner car ready, even at the last minute. Their prices are unbeatable. I give Arlington Lexus in Palatine my heightest recommendation. More

This past weekend, I purchased my fourth Lexus from Arlington Lexus in Palatine. The are the best! I would not even consider going to another dealer. The prices are unbeatable. The service departme Arlington Lexus in Palatine. The are the best! I would not even consider going to another dealer. The prices are unbeatable. The service department is excellent and is always available with a loaner car, even on short notice. I give Arlington Lexusw in Palatine my highest recommendation. More

Hmm. This is difficult to decipher. I had an excellent service visit with Arlington Lexus, and was excited to receive their invitation to the 2009 Customer Appreciation Service Clinic, even if I knew it w service visit with Arlington Lexus, and was excited to receive their invitation to the 2009 Customer Appreciation Service Clinic, even if I knew it was a sales gimmick. The problem is that the flyer advertising and inviting me to join them was a 1950s sexist and chauvanist advertising piece- offering me, a woman they listed by my very female name, a choice of a gift card to one of two men's clothiers. This signalled to me that perhaps Arlington is not ready for the (elightened) female Lexus SUV owner. If, in mailing out a personal flyer to each customer, Arlington Lexus is catering to men only, what will happen the next time, I, a female owner, shows up there. Will it be an oil change experience where they try and convince me to change the "whoseitwhatsitcalled" because of my gender?Do I need to bring my law degree with me to validate my existence ? maybe I need a coupon for a woman's store- would rather have had a gender-neutral restaurant gift certificate anyway. Scary thought- time to change dealerships. More