Lexus of Arlington

Excellent customer experience at ALIP The staff at Arlington Lexus in palatine always treat me like a family member. I feel good visiting this place for shopping and services and I referre The staff at Arlington Lexus in palatine always treat me like a family member. I feel good visiting this place for shopping and services and I referred several friends to this dealership. More

buyer experience the people in this dealership gave us a very good experience in buying a Lexus car. they are easy to talk to and quick in making responses and decisi the people in this dealership gave us a very good experience in buying a Lexus car. they are easy to talk to and quick in making responses and decisions to buyers proposals. this what made us bought a car that day. More

No Hassels ever This is my second Lexus lease though Alex. He presents in such a way that clearly lets you know the buyer is in charge Sure there is some back and for This is my second Lexus lease though Alex. He presents in such a way that clearly lets you know the buyer is in charge Sure there is some back and forth negotiating but it is never insulting. Alex acquiesced to several requests to my satisfaction. Never pushy and always deffferential to the customer. Too bad more car sales people do not fit this mold. More

Excellent experience with Alex Castro Went to Arlington Lexus in Palatine looking for a low-mileage Lexus GS 350 based on their on-line inventory. We were greeted by Alex Castro as soon as Went to Arlington Lexus in Palatine looking for a low-mileage Lexus GS 350 based on their on-line inventory. We were greeted by Alex Castro as soon as we got there, and he was the most professional and helpful car salesman we have ever worked with. He is extremely knowledgable, very friendly, and made the entire experience a pleasure. If you are considering a Lexus in the Chicago area, you absolutely have to head out to Arlington Lexus in Palatine and ask for Alex. The entire staff is great, and Alex is a true professional. More

Internet sales I drove all the way from Tennessee to get this car. Everything was perfect! I enjoyed every minute. They make it so easy! Thank you Mr Rohrman! I drove all the way from Tennessee to get this car. Everything was perfect! I enjoyed every minute. They make it so easy! Thank you Mr Rohrman! More

It was very wonderful My family's experience with this dealer was amazing. They were all so kind and we all shared a couple laughs. Right away we were asked if we needed as My family's experience with this dealer was amazing. They were all so kind and we all shared a couple laughs. Right away we were asked if we needed assistance or if we had any question. The employee we talked to, mustafa dagoglu, offered refreshments and even brought us more chairs so our whole family could be comfortable. The explanations about the model we purchased was also great. There were no confusions about how to work the car. I would totally recommend this dealer to my fiends and family. More

Excellent service This is my fifth automobile that I purchased at Arlington Lexus. I always do a lot of research before my purchases. This time I visited three differen This is my fifth automobile that I purchased at Arlington Lexus. I always do a lot of research before my purchases. This time I visited three different dealers and like always decided on Arlington Lexus. The reason I chose AL is because they are willing to work with me in a professional and kind manner. I was very pleased that even thought I was dealing with only salesmen they never questioned the fact that I was buying the vehicle without my husband. I was treated with respect and professionalism. This time I had the pleasure to deal with a new salesman who made my experience even more pleasurable. His name is Muhammed Patel. He assisted me with all the documents because my salesman, (who is great) Juan Estela was off that day. Muhammed was very attentive and he make sure that my vehicle arrived on time. Peter was also very helpful explaining the new navigational system. Jesse was great. He worked with me to ensure that I was able to get the financing on my own. Chuck was so kind to take me for a test drive of the new GX model, he did not have to do this because he was not the salesman. My overall experience was great. I just wanted to thank the person who cleans my vehicle every week. Thank you Angel for such great job. Ana More

After literally many months of researching what our next car would be, we decided upon the Lexus ES350. This car has it all - reliability, style and class, quality, power, handling, latest technology, a lux car would be, we decided upon the Lexus ES350. This car has it all - reliability, style and class, quality, power, handling, latest technology, a luxury badge, etc. After one week of ownership, we could not be happier...we love this car so much! Actually, we are in awe of this automobile! In addition, Arlington Lexus was absolutely wonderful to work with. Alex, Bob, Hugh, Jessie and Terry were professional, fair, and sincerely a pleasure to work with. We look forward to a long-term relationship with Lexus and Arlington Lexus in Palatine! More

We have purchased three Lexus vehicles prior to this fourth purchase. After visiting several different dealers trying to find the exact car we were interested in,my husband and I decided to make one las fourth purchase. After visiting several different dealers trying to find the exact car we were interested in,my husband and I decided to make one last stop at Arlington Lexus in Palatine. We were greeted by Alex Castro . He asked us what we were interested in and listened to me explain the things that were important to me. Immediately, he had two possible choices, fitting my criteria brought around for us to look at. He took the time to go over the different options with the two vehicles. After some consideration, we sat down to go over some numbers. By this time it was after hours, Alex never made us feel a sense of urgency to make our decision. After sometime we decided to think about our options. In the couple of days we took to decide, Alex never hounded us. When my husband called him to let him know we were coming back in to finish negotiations and make a deal, Alex gladly came in on his day off to accommodate us. Our positive experience didn't end there, the next day after taking purchase of our beautiful new vehicle, I scraped the side of the car on the garage door frame. I called Alex and explained the mishap. He told me to bring it in. He brought the car directly to the detail guys in back, who kindly buffed it right out in no time at all. They made it look like nothing had happened. It is nice to know that once you sign on the dotted line, you still have a salesperson who is still there to help you! Beyond spending the money on another luxury vehicle, this has been the BEST car buying experience by far. I am sure we will not hesitate to return to Arlington Lexus and Alex Castro for our next Lexus purchase. More

I got more than I expected, and then some. These guys were terrific and made sure that all was in order. They even came to my home to help with the garage door opener that I could not program correctl were terrific and made sure that all was in order. They even came to my home to help with the garage door opener that I could not program correctly. I have never been treated so well during and after the purchase. T. Aronson More