Lexus of Arlington

Consistent, Reliable information and service It has been my repeated pleasure to work with and purchase Lexus vehicles from Alex Castro at Arlington Lexus in Palatine. Alex is a gentle, extremely It has been my repeated pleasure to work with and purchase Lexus vehicles from Alex Castro at Arlington Lexus in Palatine. Alex is a gentle, extremely considerate and attentive representative of the both the Lexus brand and Arlington Lexus in Palatine. Based upon my most recent purchase on 09/03/14 we will do again down the road. I have also had good experiences with Rob Kennedy in the service department. More

Great Experience with Mustafa! Mustafa was very friendly, and knowledgeable. He called me as soon as he found the Lexus I wanted while I always had to call other dealers constantly Mustafa was very friendly, and knowledgeable. He called me as soon as he found the Lexus I wanted while I always had to call other dealers constantly looking for the specific model. Mustafa still keeps in touch after the sale! Great guy to work with! I recommend him highly! More

Another Wonderful Experience with Arlington Lexus in Palatin Just bought my second car from Arlington Lexus in Palatine, a 2015 RX 350. The whole experience from start to finish was so much easier than I expect Just bought my second car from Arlington Lexus in Palatine, a 2015 RX 350. The whole experience from start to finish was so much easier than I expected thanks to my sales advisor, MARK BURDEEN, who literally held my hand from start to finish. I have been with ALIP for almost 10 years and had people fighting to purchase my 2004 RX330, which I had purchased and maintained there over the years. The dealership from the Service Department to the Sales Department, truly treats you like family and give excellent service on all levels. Terry Krawcyzk, the Technology Advisor, has been extremely patient in helping me to learn all of the new features of the Lexus. I would strongly recommend MARK BURDEEN and ARLINGTON LEXUS IN PALATINE if you are looking to purchase a new or used/leased vehicle - they are the best! Janet W. More

What a Wonderful Experience You don't hear that often when buying a car but it's true when you buy from Mark Burdeen at Arlington Lexus. We recently bought 2 cars from Mark and I You don't hear that often when buying a car but it's true when you buy from Mark Burdeen at Arlington Lexus. We recently bought 2 cars from Mark and I must say the experience was very enjoyable. He is knowledgeable about the vehicles and he makes you feel very comfortable during the process. There was no pressure, no hype, and he is just a wonderful person to do business with. In fact, it was a lot of fun. The entire staff we worked with at Arlington Lexus was just great. Terry Krawcyzk is very helpful in teaching you how to use the features of the car and is always available to help you. The financial manager Jesse Moreno, was wonderful and very helpful. We have been buying cars at Arlington Lexus for 14 years and they are simply the best. The service is outstanding, especially that of Tom Prondzinski. If you are interested in buying a Lexus, I would highly recommend Mark Burdeen as your sales advisor. Tom palmer More

"Awesome Salesman" Shelley was very accommodating. She helped us get a good deal when we bought our 2015 Lexus 350. She thoroughly explained the pros and cons of buying Shelley was very accommodating. She helped us get a good deal when we bought our 2015 Lexus 350. She thoroughly explained the pros and cons of buying and leasing to help us better understand how much we can save. She gave us free all weather floor mats for free! Your awesome!!! More

A wonderful experience Our sales advisor, financial manager, and the person who showed me how to work the car (don't remember his name) were very patient and accomodating. Our sales advisor, financial manager, and the person who showed me how to work the car (don't remember his name) were very patient and accomodating. We feel the price we paid was reasonable. I have an 2002 RX300 and service the car at this facility and have been pleased. I have now bought a used, 2013 RX350 and so far, feel as though it is a new vehicle. Everyone seemed to go out of his way to make the purchase pleasant. More

Patient Salesman Just bought an RX 450h. Our salesman was Alex Castro. He was very patient and honest throughout the experience. We debated between a 2015 RX 350 a Just bought an RX 450h. Our salesman was Alex Castro. He was very patient and honest throughout the experience. We debated between a 2015 RX 350 and a 2013 RX 450h. He thoroughly explained the benefits and features of each. He followed through on all of his promises to make the RX 450h look brand new. I would highly recommend asking for Alex the next time you shop at Arlington Lexus. More

Fabulous salesman We were very impressed with the service and staff when buying our Lexus. They were extremely accommodating and patient as we had our 2 month old with We were very impressed with the service and staff when buying our Lexus. They were extremely accommodating and patient as we had our 2 month old with us. We were extremely impressed with Shelly. We talked to her on the phone many times before coming to the dealership and received great service from the very start. More

Arlington Lexus is the best in customer service Alex encouraged me to test drive the RX 350. I had previously reviewed about 10 different vehicles. Alex answered my questions and described all th Alex encouraged me to test drive the RX 350. I had previously reviewed about 10 different vehicles. Alex answered my questions and described all the features of the vehicle. I was really impressed with the quality of the RX350 as well as the professional and friendly care at the Arlington Lexus. Juan was great when I returned later in the evening to review the RX350 with my husband. More

An exceptional experience Always a pleasure coming in for service at Arlington Lexus. Fast and friendly reception and I always know upfront what will be done and how much it wi Always a pleasure coming in for service at Arlington Lexus. Fast and friendly reception and I always know upfront what will be done and how much it will cost. If anything is discovered upon inspection a phone call will advise me of the need and any additional expense. More