Lexus of Arlington

Outstanding I have been using Lexus of Arlington for service on my 2015 RX-350 for about 3-1/2 years, and I have been very impressed with the efficiency of the se I have been using Lexus of Arlington for service on my 2015 RX-350 for about 3-1/2 years, and I have been very impressed with the efficiency of the service department, and with the waiting area for car owners. Yesterday, I didn't think to ask for a loaner vehicle in advance, and I asked on the spot and it was handled in a matter of a few minutes with no fuss and bother. I'm 70 years old, and I have NEVER run across a better service department for any brand of vehicle. Thank you - Richard Nixon More

Service writer was excellent and loaner car was great. I have been leasing cars from this dealership since 1999. I believe my wife and I have leased 12 cars from Arlington Lexus. Always very good service h I have been leasing cars from this dealership since 1999. I believe my wife and I have leased 12 cars from Arlington Lexus. Always very good service here. I had two recall items last year on my RX350 and also my LS500 and both were fixed the same day with a loaner car provided. It is a great convenience to provide a loaner car to me since I still have a company to run and am pressed for time. More

Tom and his service team were courteous and helpful, and kept me informed along the way. This experience has made me a customer for life. kept me informed along the way. This experience has made me a customer for life. More

Great Service From Bob. Kennedy. Helped was Great Dealership is Great and and so is the service . People are friendly and have been a customer for 17 years now and lease every 4 years Dealership is Great and and so is the service . People are friendly and have been a customer for 17 years now and lease every 4 years More

Quick Friendly Service Response I felt comfortable and listened to. Even though my car was a 2007, I felt like a valued customer. I appreciate the free car wash and loaner because I felt comfortable and listened to. Even though my car was a 2007, I felt like a valued customer. I appreciate the free car wash and loaner because I had a doctor appointment I didn't want to miss. You made a bad day work out well. More

A typical auto purchase experience. Nothing special. Nice facility which must have cost a lot of money. Know that you’re paying for the leather chair that you’re sitting in. They lost the second key fo Nice facility which must have cost a lot of money. Know that you’re paying for the leather chair that you’re sitting in. They lost the second key fob for the car we were purchasing and failed to transfer or city sticker. Once we said yes to the deal they moved on. Also, they claimed to be negotiating with another person who was interested in purchasing our trade in. They eventually gave us $2,100 for the trade. I checked their website a few days later an our car was listed for over $4,600. Again, typical car sales tactics. Don’t let the Lexus nameplate fool you. They might as well be a used car lot on a street corner, except for the fancy leather chairs and the curved panel TV. More

My experience at Lexus of Arlington Mark Burdeen is the best salesperson I have ever met. His knowledge of the vehicles, his personality and his sale techniques are amazing. He is extr Mark Burdeen is the best salesperson I have ever met. His knowledge of the vehicles, his personality and his sale techniques are amazing. He is extremely helpful and has great follow through with all details. Terry Krawczyk knows everything about all of the features on every car. He takes the time to explain them and he is very patient, making sure that the customer understands and is able to use all of those features. He always goes out of his way to make the customer feel comfortable and like he is their good friend. Tim Webb and Mike Librizzi are also extremely helpful. They take the time to listen to what the customer needs and to make sure that it gets done. They are very prompt in returning calls and making the customer feel important. More

A very pleasant experience I purchased a sedan from Arlington Lexus a little over four years ago and I've taken it back to them for service every 5,000 miles. They are always p I purchased a sedan from Arlington Lexus a little over four years ago and I've taken it back to them for service every 5,000 miles. They are always pleasant and professional, and have kept my car riding as good as new. Their waiting area is very pleasant. I was able to have coffee, do so work on my laptop with their wi-fi, and before I knew it, my car was ready. More

Ask for Mike Librizzi - super helpful and went above & beyond! His customer service was absolutely phenomenal! Will definitely be back to work with him for future business, questions and/or issues. beyond! His customer service was absolutely phenomenal! Will definitely be back to work with him for future business, questions and/or issues. More

350 RX We asked for Mark because we were referred to him by a friend. He was awesome in every way. He was very knowledgeable. We would recommend him and your We asked for Mark because we were referred to him by a friend. He was awesome in every way. He was very knowledgeable. We would recommend him and your store for sure. More