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Lexus Santa Monica
Santa Monica, CA
1,312 Reviews
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1,312 Reviews of Lexus Santa Monica
October 27, 2019
Always good experience I always get great service when getting my vehicle serviced. Friendly, efficient staff. Good coffee and bagels helps. Arsany Kamel was great, helpful I always get great service when getting my vehicle serviced. Friendly, efficient staff. Good coffee and bagels helps. Arsany Kamel was great, helpful, efficent and friendly. More
by me
Employees Worked With
Arsany Kamel
October 23, 2019
I WAS NOT HAPPY WITH RESULTS 6 MO AGO service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANN service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANNUM . LAST TIME I BROUGHT IN NO FILL UP OF WINDOW SPRAY I THOUGHT VERY SLOPPY!! EVERY THING SEEMS GOOD THIS TIME More
by I dont have one
Employees Worked With
SERGIO GALINDO
October 23, 2019
Great Staff, Great Deal. Great service! Got a car at a good deal. Jasmine, my lexus dealer, was incredibly transparent, patient, and kind. She communicated all the necessary i Great service! Got a car at a good deal. Jasmine, my lexus dealer, was incredibly transparent, patient, and kind. She communicated all the necessary information and answered any questions. Jasmine is the one to go to! She also called after to follow up and made the whole process so easy. Joshua - the technology specialist was also very helpful. He sat with me and went over every feature and was patient with my questions. Extremely nice staff! Also great building. More
by ppulijal
Employees Worked With
Joshua Villalobos, Jasmine Lamtouggui
October 23, 2019
Excellent Service! It is always so easy breezy to take my car for service at Lexus Santa Monica. Coffee, cookies, loaner car, car wash and lots of smiles. Oh, yeah, the It is always so easy breezy to take my car for service at Lexus Santa Monica. Coffee, cookies, loaner car, car wash and lots of smiles. Oh, yeah, the quality of service is great too. They have taken such good care of my car that it is 18 years old and still running like a top! More
by VeniceD
Employees Worked With
Irving Ferreira, Lisa Bader
October 22, 2019
Quick effective service Emergency visit ended with the installation of a new battery and an alternator; quick effective service and great assistance by Leroy Dudnick—he was Emergency visit ended with the installation of a new battery and an alternator; quick effective service and great assistance by Leroy Dudnick—he was perfect. More
by Redrover
Employees Worked With
Leroy Dudnick, Matthew Unger
October 21, 2019
Satisfying customer service Excellent service from Enrique. Made the process very pleasing and satisfying to get a new vehicle. Definitely will refer to friends and family! Thank Excellent service from Enrique. Made the process very pleasing and satisfying to get a new vehicle. Definitely will refer to friends and family! Thanks you! More
by Emely
Employees Worked With
Enrique Carvajal
October 20, 2019
This pace ROCKS!!! Best car buying experience. And I have bought ALOT of cars. My new go to car dealership. Fast, friendly customer service. I was out of there in less t Best car buying experience. And I have bought ALOT of cars. My new go to car dealership. Fast, friendly customer service. I was out of there in less than 3 hours. Buying 20 cars over my lifetime I have never gotten out before 5-6 painful tedious hours. Julie was amazing. Jack was friendly, helpful, and honest. Thanks to Jack, Julie and Roger(?)! More
by swissmiss
Employees Worked With
Julie Dishner, Jack?
October 20, 2019
Terrific people They always go the extra mile. Each of them is personable and very competent. They're quick to respond and quick to get the job done. They always go the extra mile. Each of them is personable and very competent. They're quick to respond and quick to get the job done. More
by LyndaHuey@CompletePT.com
Employees Worked With
Buddy and Sergio are GREAT!
October 20, 2019
Easy and efficient Effortless getting it serviced. Reliable and dependable. A little too many recommendations of other things to do beyond the 70,000 mile service. Go Effortless getting it serviced. Reliable and dependable. A little too many recommendations of other things to do beyond the 70,000 mile service. Got too expensive to to all the work suggested. More
by Susan S
Employees Worked With
Sergio
October 20, 2019
High-level Customer Service We visited the service department for the first time on October 18, 2019. We purchased a 2018 CPO vehicle 6 months ago, and we were bringing it in for We visited the service department for the first time on October 18, 2019. We purchased a 2018 CPO vehicle 6 months ago, and we were bringing it in for service. We were promptly greeted by service representative Arsany Kamel. He made the experience pleasant and smooth. Mr. Kamel ordered a LYFT ride for my husband, as he had a doctor's visit nearby. I was happy to wait in the service area, surrounded by comfortable chairs, water, tea, and chocolate chip cookies. Mr. Kamel checked in on me before his lunch break and advised me to speak to another representative when my husband needed a return ride. The return ride was arranged by another very pleasant representative. I appreciated Mr. Kamel's helpful courtesy. Since we have only driven @ 2,000 miles in the car, the standard minor service was fine. My only minor grumble is that the loud noise of the television was an annoyance. Perhaps placing the television on Mute or piping in soothing, beautiful classical music (note, not opera!) would add to the pleasant, luxurious ambiance. The car was ready in @ 2.5 hours, and I was grateful for the complimentary car wash. Once again, a pleasant service experience. More
by RespectOthers
Employees Worked With
Arsany Kamel
