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Lexus Santa Monica
Santa Monica, CA
1,310 Reviews
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1,310 Reviews of Lexus Santa Monica
November 03, 2019
Came to purchase a 2020 ES350. I had arranged an appointment with Neal Greene who met my husband and me upon arrival. We had a already spoken on the telephone about what I was look I had arranged an appointment with Neal Greene who met my husband and me upon arrival. We had a already spoken on the telephone about what I was looking for and I test drove the car that I finally purchased. I had driven my previous car for 20 years and 178,000 miles and it was a fairly difficult decision for me. I came back a second time during the same day after finally making my decision in favor of the Lexus. Neal was very patient and understanding and I felt no pressure at all to make a quick decision. I felt that the price was arrived at fairly and that we all (the dealership and I) came away satisfied with the transaction and its outcome. I would gladly recommend the dealership and especially Neal. More
by Rita
Employees Worked With
Neal Greene
November 01, 2019
Completely satisfied Matt and the team of employees were extremely helpful and pleasant to deal with in finding a car that is perfect for me. I am extremely happy with my Matt and the team of employees were extremely helpful and pleasant to deal with in finding a car that is perfect for me. I am extremely happy with my purchase and the service provided in making the transition to a new car smooth and enjoyable. More
by Terry
Employees Worked With
Nima Behnia, Matthew Unger
November 01, 2019
Oct. 31, 2019 Service at Santa Monica Lexus Aside from having to wait a longer time than usual to be assigned a service consultant, was pleased with the service and treatment. In the past I'd be Aside from having to wait a longer time than usual to be assigned a service consultant, was pleased with the service and treatment. In the past I'd been able to name a service consultant I would like to work with when scheduling my appointment. Was disappointed to be told this time that that was no longer possible. I like having a consistent consultant who knows me and my car. I was very pleased with the help received from 2 gentlemen at the accessories counter. More
by Patty
Employees Worked With
Arsany Kamel, also spoke with 2 persons at the accessories counter who were very helpful, but don't have their names. I requested Richard Doherty for this service appointment and was disappointed he is no longer there.
November 01, 2019
Arsany Kamel did a great job getting me in and out for the 10k service on my NC and the following day on my wife’s GX 460-excellent service ! JK McKay the 10k service on my NC and the following day on my wife’s GX 460-excellent service ! JK McKay More
by JK
Employees Worked With
Arsany Kamel
November 01, 2019
Tim Nelson provides such excellent service. He knows my vehicle and is a trusted advisor. He updates me once my vehicle is being serviced and stays on top of things. vehicle and is a trusted advisor. He updates me once my vehicle is being serviced and stays on top of things. More
by Susan
Employees Worked With
Tim Nelson
November 01, 2019
Andy was great Especially helpful, the private office space I was able to use. I, of course, appreciate the cleaning of the car afterwards. However, there was Especially helpful, the private office space I was able to use. I, of course, appreciate the cleaning of the car afterwards. However, there was grease on the front edge of the driver's seat. :( More
by db
Employees Worked With
Andy Blevins
October 31, 2019
Good Service The staff was really nice and very helpful. The car was ready for us and I appreciated that. Sally helped me to learn about the tech items in the car. The staff was really nice and very helpful. The car was ready for us and I appreciated that. Sally helped me to learn about the tech items in the car. More
by lady4talk
Employees Worked With
Sally Kakavand
October 28, 2019
Another Successful Purchase The 2020 RX450h is our second purchase from SML - we bought our 2004 RX 330 almost exactly 16 years ago. The sales person looked out for the color and The 2020 RX450h is our second purchase from SML - we bought our 2004 RX 330 almost exactly 16 years ago. The sales person looked out for the color and upgrades we like and we got exactly the car we wanted without having to wait a few months for a special order. Thank you Nima!! More
by Sejon
Employees Worked With
Nima Behnia
October 27, 2019
Always good experience I always get great service when getting my vehicle serviced. Friendly, efficient staff. Good coffee and bagels helps. Arsany Kamel was great, helpful I always get great service when getting my vehicle serviced. Friendly, efficient staff. Good coffee and bagels helps. Arsany Kamel was great, helpful, efficent and friendly. More
by me
Employees Worked With
Arsany Kamel
October 23, 2019
I WAS NOT HAPPY WITH RESULTS 6 MO AGO service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANN service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANNUM . LAST TIME I BROUGHT IN NO FILL UP OF WINDOW SPRAY I THOUGHT VERY SLOPPY!! EVERY THING SEEMS GOOD THIS TIME More
by I dont have one
Employees Worked With
SERGIO GALINDO
