Lexus Santa Monica

OUTSTANDING SERVICE ! Enrique is the MAN!!!!! I honestly came here just to try it, thinking I was gonna get a complete different make. But Enrique's enthusiasm and professi Enrique is the MAN!!!!! I honestly came here just to try it, thinking I was gonna get a complete different make. But Enrique's enthusiasm and professionalism swept me over. He's extremely patient and knowledgeable and has an amazing attitude. I DONT THINK I WOULD FIND A BETTER PERSON TO GET A CAR FROM! THANKS A MILLION!!! 😎👌🏻👌🏻👍🏻👍🏻👍🏻👍🏻👍🏻🏅🏅🏅🥇 More

So amazing!!!! Stop in and see Enrique if you want the best deal! I was referred to him by co-workers and friends, and it was the best decision I made. He will work Stop in and see Enrique if you want the best deal! I was referred to him by co-workers and friends, and it was the best decision I made. He will work a miracle to get you what you want, at an affordable price! He was absolutely amazing and sooo patient when I couldn't choose between two cars. He was so sweet and didn't rush or pressure me, at all. He will definitely make it work, so you drive away in your dream car. I got my dream car and couldn't be happier with him and the amazing service at Santa Monica Lexus. I would give 10 stars if I could! Choose Santa Monica Lexus if you want your dream car, you won't regret it. I'm in love with my brand new 2018 Lexus IS 300 F-Sport! More

Jennifer Ellis is Amazing! Hands down the best car dealer and car buying experience I have ever had. Just got my second car from them and they are so good. I have sent several p Hands down the best car dealer and car buying experience I have ever had. Just got my second car from them and they are so good. I have sent several people there all of whom have purchased vehicles from them. Please see Jennifer Ellis. She is the best! More

good experience with Service consultant. I came to Santa Monica, Nov. 29 for my 12 month service on my leased car. Ray James was extremely helpful and courteous. He had a loaner car ready f I came to Santa Monica, Nov. 29 for my 12 month service on my leased car. Ray James was extremely helpful and courteous. He had a loaner car ready for my while my car was being serviced. making the transaction fast and smooth. He immediately left me his contact phone #. In case I needed it., Sure enough, I had trouble getting the loaner started at one point. He was more than helpful and patient to "walk me" thru successfully. We had good communication, establishing the right time to pick up my car, I live out of the Santa Monica area, therefore making best use of my time. I will be sure to look him up next time my car is due for service. Needles to say that your valet manager, Jesus "Chui" is just as a wonderful person More

It was for scheduled maintenance on my 2 year old Lexus 300h Adriane Marmolejo was great at getting me in-out in short fashion -- provided pick-up and drop-off service, to my office, all with a smile AND tasty s Adriane Marmolejo was great at getting me in-out in short fashion -- provided pick-up and drop-off service, to my office, all with a smile AND tasty snacks at the dealership -- Lexus Santa Monica is a great place to buy a car -- GO FOR IT! More

Great 1st Time Experience I came in for my 10,000 mile service and chose to wait. I was able to sit in a private office with a desk and comfy chair with a big window overlookin I came in for my 10,000 mile service and chose to wait. I was able to sit in a private office with a desk and comfy chair with a big window overlooking the lobby/general waiting area. While waiting for my car to be serviced, I was able to get a lot of personal work done. More

Great service department! I come to this location for routine maintenance. Easy to schedule an appointment and great/fast service. Carlos Pelayo was super helpful! I'll be back I come to this location for routine maintenance. Easy to schedule an appointment and great/fast service. Carlos Pelayo was super helpful! I'll be back again. More

Fairly nice enough I purchased a pre owned Lexus RX350 I found on the internet. The car was priced below what the dealership paid for the car. It had been on the lot for I purchased a pre owned Lexus RX350 I found on the internet. The car was priced below what the dealership paid for the car. It had been on the lot for 27 days so it was "on sale". The car is beautiful and was detailed to the 10's. I think because the car was a loss for the dealership the service I received during the purchase was a bit rushed and less than what I expected. The salesman told me he was getting a flat $175 for the deal and the dealership was losing money on the deal. So I think they just wanted to get me out the door quickly. Chris was pleasant but not exceptional. Gentle but constant pressure to purchase an additional warranty was a bit uncomfortable. Even with "no" as my answer the warranty deals kept coming at one form or another. The bright light was the gal (Carissa?? Not sure) who took care and time to show me how all the goodies on the car worked. She was a gem. When I got home I moved into my new car. It took about an hour. The interior lights were on. So the next morning the battery was dead. I was very surprised. I did not expect this. The Lexus roadside took over an hour to arrive and I learned they DO NOT include a battery check. Only a jump. You have to call AAA. Well, I love the car and I guess that's what counts most. The showroom is beautiful. Tuscan style, couches and piano playing. The coffee machine was mostly not working correctly and the ladies room was out of toilet paper. Not that important but if you offer luxury cars and luxury service, I expect attention to detail. More

very good service experience Ray James was my service advisor. He was very helpful and went out of his way to make sure my car was in perfect shape when he returned it to me. Ev Ray James was my service advisor. He was very helpful and went out of his way to make sure my car was in perfect shape when he returned it to me. Even though I came in without an appointment on a really busy day, i got a loaner right away and the overall expetience was positive. More