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Lexus Santa Monica
Santa Monica, CA
1,310 Reviews
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1,310 Reviews of Lexus Santa Monica
February 12, 2018
Jay James is great! I go far from my house to the SM Lexus where Ray James is, when I have a Lexus dealer within walking distance of where I live. Ray always takes care o I go far from my house to the SM Lexus where Ray James is, when I have a Lexus dealer within walking distance of where I live. Ray always takes care of things and he can be TOTALLY trusted. I never ever feel like he is pushing me to do anything that is not necessary. That is very important to me. More
by KelleyCar
Employees Worked With
Ray James
February 11, 2018
Patrick Levenson Patrick promised me a certain time and he delivered. The car was returned to me clean and ready to go. In addition, I was provided a rental car at no Patrick promised me a certain time and he delivered. The car was returned to me clean and ready to go. In addition, I was provided a rental car at no cost. More
by David Denitz
Employees Worked With
Patrick Levenson
February 10, 2018
THE BEST SERVICE! Patrick Levenson was the service rep that assisted me. He may be new as I don't see his name on the list of employees, but he's definitely a keeper. Patrick Levenson was the service rep that assisted me. He may be new as I don't see his name on the list of employees, but he's definitely a keeper. He gave me the excellent service and follow-through I expect from Lexus. In fact, employees like Patrick and the Lexus Service Center are why I will lease another Lexus when my lease runs out. Patrick represents the best of the legendary Lexus service! Thank you Patrick. More
by gm123
Employees Worked With
Patrick Levenson
February 09, 2018
Service rep. Tim N. Tim is the most knowledgeable and helpful service rep I had every come across, with the utmost customer service quality’s one can find in a person. Tim is the most knowledgeable and helpful service rep I had every come across, with the utmost customer service quality’s one can find in a person. Thanks to Tim, my experience was pleasant and effortless. More
by Beverly Hills
Employees Worked With
Tim Nelson
January 29, 2018
Service Center George Morales was my rep this time for a regular service/maintenance visit to Lexus Santa Monica. Very professional. In and out in minimum time. George Morales was my rep this time for a regular service/maintenance visit to Lexus Santa Monica. Very professional. In and out in minimum time. More
by Marilyn
Employees Worked With
George Morales
January 28, 2018
Thank you Enrique Ready for this review? Buckle up! This is to recommend Enrique Carvajal for his hard work. Yesterday I drove to Keyes Lexus in Van Nuys at 8am to talk Ready for this review? Buckle up! This is to recommend Enrique Carvajal for his hard work. Yesterday I drove to Keyes Lexus in Van Nuys at 8am to talk about my options since my IS 250 lease was up in a few weeks. Considering I originally leased with them in 2015 - I thought why not go back? Unfortunately they didn't have the color and style I wanted, and they were not willing to flex an additional $50 to make a customer happy. Their approach also lacked genuinity. On my disappointing drive down the 405 - I called different dealers and decided to just see what Lexus SM had in stock. With no intention to lease again THAT day, I just walked in and asked to see all the cars. It just so happened that Enrique was next to Reception and he immediately took me under his wing. He took the time to show me what they had and how each car functioned (Keyes Van Nuys didn't show me much). I already felt the difference in customer approach with him vs. the other dealer. I gained knowledge I didn't have about the car I wanted and he worked with me to figure out what "all in figure" would make me a happy customer. This process felt natural and personalized which I appreciated. While this dealership still did not have the exact color I wanted, he made sure to provide me with all the options + more to see if there was anything that would catch my eye. Fast forward to finalizing a number (yes I found something I liked!), Enrique went back a few times to get me the happy number I had wanted. At one point I was ready to bounce (was already late to an event!), but Enrique remained patient. You'd think other salesman would try to break you down at that point (12pm) - he never did! Eventually we worked out a number plus other perks and we made a deal!! I left in my new 2018 NX 300 (8 miles on it) ready to conquer the world. I didn't expect to lease with Lexus SM that day, but it wasn't hard when you had a great representative - Enrique! I would recommend him to anyone - he is willing to go above and beyond to work with you from start to finish! More
by Giselle2018
Employees Worked With
Enrique Carvajal
January 21, 2018
Christopher Young at Lexus Santa Monica review I highly recommend Christopher Young at Santa Monica Lexus. He was very informative through each identifying issue that needed to be done with my ser I highly recommend Christopher Young at Santa Monica Lexus. He was very informative through each identifying issue that needed to be done with my service. More
by M Altieri
Employees Worked With
Christopher Young
January 12, 2018
NO LONGER A SATISFIED CUSTOMER The level of service at Santa Monica Lexus has sunk to an all-time low. At one time, their customer service was incomparable and spectacular. Not any The level of service at Santa Monica Lexus has sunk to an all-time low. At one time, their customer service was incomparable and spectacular. Not anymore! I took my car in because I was having problems with the climate system. My service adviser, Victor Jimenez, gave me a rental and said he would contact me when it's fixed/ready. Being that the car is a 2010 with an extended warranty, I was told they needed to further test it and would call me when it was ready. Over the course of 5 weeks, Victor somewhat communicated with me via text. I had left several phone messages and zero was returned. I finally received a message that I needed to pick up the car, otherwise I would incur storage fees. When I called back, I was told Victor left Lexus over a month ago. xxx! What about customer communication and quality control? Why didn't someone notify me sooner? All the while I presumed Lexus was dealing with warranty issues and I would be notified when the car was ready, but nothing was being done. I finally received a call from one Daniel Cabrerra, who is supposed to be the general manager, but could not provide me with a justified reason as to why nobody called me. He tried to pin it on me by deflecting blame and I reminded him that it’s not my job to keep calling and calling. It is Lexus’ job to notify me and provide me with updates as to when the vehicle will be ready. It's not my job to keep following up. Angel was my guy in the past and nobody compares to Angel, except for Douglas, who I was informed is no longer there, as well. In addition to the horrible and unacceptable customer service, my gas tank was on "Reserve" when I got it back. This leads me to believe someone drove my car without my authorization while it was SUPPOSEDLY being serviced. In addition to an empty tank, my car had three VERY obvious dings and marks that were not there before. I called Daniel Cabrerra again, and never received a call back to resolve my issues that Lexus Service Department created. Also, I was told my battery didn’t pass the load test, which is a crock of crap because last year around this time, I was told the same thing by Lexus and I immediately took it to Cal Automotive, who is HONEST as the day is long, RELIABLE and QUICK and purchased a brand new battery for half the price. Lexus Santa Monica is a complete and utter DISAPPOINTMENT with HORRIBLE customer service and a worthless service manager. From now on, I will go to Jim Falk Lexus in Beverly Hills and rekindle my professional relationship with Angel Flores! He’s competent, thorough and reliable! More
by julsgaughan
Employees Worked With
VICTOR JIMENEZ, Daniel Cabrera
January 05, 2018
NEW CAR LEASE We have worked with Ron Holbrook for over 15 years and have always found him to be extremely professional and helpful to our requests and needs. In ad We have worked with Ron Holbrook for over 15 years and have always found him to be extremely professional and helpful to our requests and needs. In addition, both Syndel and Lyndon were knowledgeable and excellent. More
by scmish
Employees Worked With
Ron Holbrook
January 01, 2018
Super Sales Team! Willie Orozco walked me thru the sales deal with grace and ease. Affable, patient, knowledgeable and not pushy-great qualities in a salesman. He staye Willie Orozco walked me thru the sales deal with grace and ease. Affable, patient, knowledgeable and not pushy-great qualities in a salesman. He stayed late, to make sure I was well taken care of, when doing the paperwork, showing his commitment to my having a good experience. Joshua Villalobos, tech specialist, was knowledgeable and patient with this old Luddite! Trying to take in how all the 'bells and whistles' function, was like doing 5th grade word problems in math, but Joshua made sure I was comfortable with the tasks at hand! Roger, a manager, jumped in to expedite my paperwork and was beyond delightful! Gotta love a financial guy with a sense of humor! With such a great sales team, it was hard to understand how the sales manager, Simon, had the amenability of a doorstop? However, my interaction with him was brief and didn't deter me from making the decision to buy the car from Santa Monica Lexus and William (Willie)! I'm happy with vehicle and my overall experience More
by Thankful1
Employees Worked With
William Orozco and Joshua Villalobos
