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Lexus Santa Monica

Santa Monica, CA

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rated
1,310 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

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1,310 Reviews of Lexus Santa Monica

May 05, 2018

New RX 350 Purchase Fisrst time owner of a Lexus. As a longtime Toyota owner, 3 since 1982, I felt this was my next logical step. The Dealership it self was very invitin More

by slackrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyndon Bull, Oscar Romero, Ron Holbrook
May 07, 2018 -

Lexus Santa Monica responded

Thanks so much for taking the time to leave us this feedback. We're so pleased that Ron, Oscar, and Lyndon were able to meet your expectations and provide you with such an enjoyable experience. Congratulations on your first Lexus! We know you will love it.

May 04, 2018

Everything normal I went in for scheduled maintenance and that's what I got. Got in at 8:30, told the car would be ready at 12:30, but got out at 11:30 even though som More

by Carnotes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Vasquez
May 07, 2018 -

Lexus Santa Monica responded

It's so great to hear that Angel and the service team went above and beyond to get your maintenance completed even sooner and more efficiently than promised! We hope everything is running well, and we look forward to working with you again next time.

May 03, 2018

Quick service Ray James was a pleasure to work with! He was friendly and knowledgeable. He gave me an estimated time when my car would be finished Willick is exactl More

by Murphy8594
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Janes
May 04, 2018 -

Lexus Santa Monica responded

We're delighted to hear that Ray provided you with a service visit that was much more pleasant than you had anticipated. We strive to reach full customer satisfaction, and if you return, we will surely aim to offer you more superior service than we provided you with this past visit.

May 02, 2018

Gerat timely service Ray James was so kind and thorough with my service order. He kept me updated as they did the work and took really good care of me from start to finis More

by krpm1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray James
May 02, 2018 -

Lexus Santa Monica responded

Thanks so much for the kind review! We're thrilled that Ray provided you with a service that was done to perfection! He will be so happy to hear about your feedback! We hope to service you again soon.

May 02, 2018

Great experience Paul Pourhashem made me feel at ease and valued from the moment we met. He helped make my decision to purchase much easier than I expected. Thanks More

by Ricky Edwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Carter, Paul Pourhashem
May 04, 2018 -

Lexus Santa Monica responded

We understand that sometimes car-buying experiences could be stressful, so it's so great that Paul helped to make your experience so smooth and comfortable! We hope you are enjoying your new vehicle! If you need any further service, please do not hesitate to reach out!

May 02, 2018

The best experience ever Buying a car I would recommend Ron and this dealership to all my friends. I was very satisfied with how professional and honest we were treated. The best ever. More

by Lilly Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Holbrook
May 04, 2018 -

Lexus Santa Monica responded

Lilly, Thanks so much for choosing Santa Monica. We are so happy for you and your recent purchase, we are pleased to hear that Ron demonstrated professionalism and integrity through his service! Enjoy your new Lexus RC 350F.

May 02, 2018

Good guys Easy deal. Good guys. Honest and fair . Got within 19 dollars of where I wanted to be. No bull, no games. And got me in and out in 2 hours More

by Daddyg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar, CJ
May 04, 2018 -

Lexus Santa Monica responded

We're so thrilled that the team was able to meet all of your expectations- from the time it took to the price you paid! It's so important that all of our services are smooth and transparent to ease our guests' experiences and get them excited for their new purchases! We hope you are enjoying yours!

May 01, 2018

LEXUS SANTA MONICA/David Cuevas The Lexus 300H I bought at LEXUS SANTA MONICA is by far the best vehicle I have ever owned! 35-40mph is not just hype -- I routinely get that mileage More

by Jeff Murray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cuevas (Service), Neal Greene
May 02, 2018 -

Lexus Santa Monica responded

Hi Jeff, We're thrilled that you are so ecstatic about your new Lexus 300H! Reaching full customer satisfaction is our number one goal! It's great that David and Neal assured that everything was good and ready to go for you as well! Travel safe!

May 01, 2018

Everything was perfectly handled-----thank you soooo much! I needed new tires and they took great care of getting the job done properly! This dealership and service center is fantastic and I have been going More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Doherty, Tim Nelson
May 02, 2018 -

Lexus Santa Monica responded

Thank you!

May 04, 2018 -

Lexus Santa Monica responded

Jennifer, Thank you so much for being so confident in our services for all of these years! We are so glad to hear that we are consistently able to offer you top-notch quality service each visit! We look forward to continuing to do so for many more years to come!

April 30, 2018

A real pro Paul P. took care of everything and helped to ease to way to my new car He was a professional in every way. The best TYVM More

by N/a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Pourhashem
May 02, 2018 -

Lexus Santa Monica responded

We're so glad to hear that Paul provided you with such a hassle-free and enjoyable experience! Congratulations on your new vehicle. Thanks so much for choosing Lexus Santa Monica!

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