Back

Lexus Santa Monica

Santa Monica, CA

not yet
rated
1,310 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

Directions

By Type

1,310 Reviews of Lexus Santa Monica

May 17, 2018

Robert Doherty He took great car of my car. He was very helpful and kept me up to date on what was going on with my car. More

by jpg621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Doherty
May 18, 2018 -

Lexus Santa Monica responded

We're so glad to hear that Robert was able to be of so much assistance to you during your recent visit. It's great to hear that he was so communicative with you so you were fully informed of your services! We hope everything is running perfectly. See you soon!

May 15, 2018

Friendly and Professional Sean Trainor was my salesman and wonderful to work with. He took excellent care of my needs and was willing to work with us and help us find the car w More

by Gemmjazz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Trainor
May 16, 2018 -

Lexus Santa Monica responded

Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new car owner!

May 14, 2018

PURCHASE OF A NEW AUTO LIKED MY SALESMAN AND HE TOOK EXCELLENT CARE OF MY NEEDS. I WOULD RECOMMEND DOING BUSINESS WITH LEXUS OF SANTA MONICA. IN THE FUTURE.THANK YOU. More

by carbuyer12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrique Carvajal
May 15, 2018 -

Lexus Santa Monica responded

On behalf of everyone here, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Enrique Carvajal was such a great help.

May 12, 2018

Service Quality Excellent service. Tim Nelson is a credit to your organization, as is your staff. My visits are consistently pleasant, relaxing, stress free, inf More

by 18Yellow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Nelson
May 14, 2018 -

Lexus Santa Monica responded

Thanks so much for your kind words! It makes us so happy to know that you are so confident in our team and that they always provide you with quality service. Tim and the rest of the crew will be so pleased to hear of your review.

May 11, 2018

friendly and professional Lexus Santa Monica is a very nice and friendly service provider. Staff is professional and knowledgeable . A good service department is key when I p More

by Piggy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cuevas
May 14, 2018 -

Lexus Santa Monica responded

Thanks so much for taking the time to leave us this review. We appreciate your feedback, as well as your confidence in our team and dealership. We look forward to continuing to offer you nothing short of the best service in the future!

May 11, 2018

Amazing Roxy Roxy Colatrella is fantastic. She understands what you want! Very professional understanding and considerate. Simplifies The Who lease experience! It More

by RWP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Colatrella
May 14, 2018 -

Lexus Santa Monica responded

We're so pleased that you have so much confidence in Roxy and her services! It's great to hear that she always takes good care of you. We hope to continue working with you in the future.

May 10, 2018

Best Service Ever The service center experience at Lexus Santa Monica is excellent beginning with the phone call to make the appointment! Lorena is fantastic and helpfu More

by Danidani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Young
May 11, 2018 -

Lexus Santa Monica responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that each team member that you worked with offered you nothing short of the best service. It means so much to us to know that you are so satisfied with your experience! Everyone will be so happy to hear about your kind review! We hope to see you again soon!

May 08, 2018

Helpful people, comfortable environment My contact person was Rafael Navarro and he was professional and courteous. Since the car is a Lexus it only needs its regular maintenance. Comfortabl More

by Ml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Navarro
May 09, 2018 -

Lexus Santa Monica responded

We're so glad that Rafael assured that your maintenance appointment was as efficient as possible and that your experience was pleasant overall! Please let us know if we can offer you any further assistance in the future!

May 08, 2018

Fast and efficiant! Rafael took care of me and the work was done in a timely manner. Great service, thank you!! I would definitely recommend this dealership to friends an More

by colin4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael
May 09, 2018 -

Lexus Santa Monica responded

Thanks so much for your recommendation! We're so delighted to hear that Rafael ensured that your service visit was quick and efficient! We hope to see you again the next time you are in need of automotive services!

May 07, 2018

Scheduled Maintenance for Certified Pre-owned 2015 Rx 350 This was a most pleasurable experience. The estimated wait was as described by the service manager with no hassle involved. This is my dealership of More

by Lt3800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando for my wife’s car and Patrick for my car.
May 08, 2018 -

Lexus Santa Monica responded

Thanks so much for taking the time to leave us this review! We're so delighted that both you and your wife had a pleasant service experience while working with us! We definitely do our best to assure that every guest leaves satisfied, so it's great to hear that we did not let you two down! Thanks so much for choosing Lexus Santa Monica!

...
57
...