Lexus Santa Monica

Lexus SANTA MONICA is always convenient & reliable Adrian Marmolejo took take of me. Dealer always provides loaner car, service is easy. Convenient location. Reliable service. Knowledgeable staff. I wo Adrian Marmolejo took take of me. Dealer always provides loaner car, service is easy. Convenient location. Reliable service. Knowledgeable staff. I would recommend to a friend. More

First time leasing This was my first time leasing a car and Paul made sure I understood everything from A to Z before I made any decisions. He made the situation comfort This was my first time leasing a car and Paul made sure I understood everything from A to Z before I made any decisions. He made the situation comfortable for me to ask as many questions as I needed. He followed up with me after I drove the car home to make sure everything was okay. I appreciated everything he did and would reccomed him to anyone I know. More

So Accommodating I called the service department at about 12:00 on Saturday and they got me in that day for the first 5,000 mile service. Not only did they make time I called the service department at about 12:00 on Saturday and they got me in that day for the first 5,000 mile service. Not only did they make time for me but they completed the service in record time; just long enough for me to walk to Bay Cities for a sandwich and sit in the lovely waiting area with a DEElish vanilla latte. What's not to like about this great service department? More

Perfect customer service experience. The overall customer experience was perfect in all respects, Enrique, Roxanne, the technology person, the woman in finance (apology/ I forgot her name The overall customer experience was perfect in all respects, Enrique, Roxanne, the technology person, the woman in finance (apology/ I forgot her name but she was professional and very personable) and Bob Ushida were all excellent and helpful. Lexus standards of perfection were satisfied. More

fantastic Ron Holbrook is excellent. Always super knowledgeable, trustworthy and reliable. I would recommend him to anyone looking to buy or lease a new car. Ron Holbrook is excellent. Always super knowledgeable, trustworthy and reliable. I would recommend him to anyone looking to buy or lease a new car. Thanks, Ron! More

Excellent service! A+ David Cuevas greeted me right away with a polite smile and was on top of things from the get go. He explained everything very clearly, gave me an esti David Cuevas greeted me right away with a polite smile and was on top of things from the get go. He explained everything very clearly, gave me an estimated time for the tune up (and his estimate was spot on). Just a total class operation at Lexus Santa Monica and David led the way with terrific customer service. A+++! More

Excellent Experience I was completely satisfied with my experience at Santa Monica Lexus. My saleperson was so helpful and pleasant to deal with during my purchase. She I was completely satisfied with my experience at Santa Monica Lexus. My saleperson was so helpful and pleasant to deal with during my purchase. She far exceeded my expectation of leasing my new vehicle. More

10 out of 10 I was completely satisfied (10 out of 10) with every aspect of my visit. A plus all the way around around. My only issue is this survey is annoying I was completely satisfied (10 out of 10) with every aspect of my visit. A plus all the way around around. My only issue is this survey is annoying More

Service Sam's assisted me in my last two visits, and both times he went above and beyond my expectations. He's upfront and honest, and always keeps me in the Sam's assisted me in my last two visits, and both times he went above and beyond my expectations. He's upfront and honest, and always keeps me in the loop, which is important when it comes to servicing an owned luxury vehicle. I look forward to working with Sam in the future. More

Service Explanation of the service that will be completed that day and the time it will take. Offering a loaner if we like. And also offering drink and snacks Explanation of the service that will be completed that day and the time it will take. Offering a loaner if we like. And also offering drink and snacks while we are waiting More