Lexus Santa Monica

Excellent Service I bought my 2014 ES 300h in July 2014. I live very close to Jim Falk Lexus in Beverly Hills, but I was recommended to work with Tim Nelson at Santa M I bought my 2014 ES 300h in July 2014. I live very close to Jim Falk Lexus in Beverly Hills, but I was recommended to work with Tim Nelson at Santa Monica Lexus. After 4 years owning the car I am very happy with the continued excellent quality of service I receive. From my perspective it is due to working with Tim. He makes arranging an appointment easy, he is always there and greets me at my car. He is thorough, honest, and always keeps me well informed of progress of service. I definitely plan to continue driving to Santa Monica every 5,000 miles for my service, and will continue to work with Tim. More

Professional, Efficient, Easy, Reliable Richard Doherty is an example of why the Lexus Santa Monica service experience is so easy and pleasant. From the initial greeting to the final call t Richard Doherty is an example of why the Lexus Santa Monica service experience is so easy and pleasant. From the initial greeting to the final call to say the vehicle was ready it was professional, efficient, easy and reliable. First class in every sense. More

5 star service Having your car serviced is like going to this dentist, you hate to go but your glad when its over. SM Lexus makes the whole process easy. Staff is Having your car serviced is like going to this dentist, you hate to go but your glad when its over. SM Lexus makes the whole process easy. Staff is welcoming and waiting room is pretty/clean/comfortable. I love the fact that they wash my car. More

Great service experience Ray was the bomb. Made it pleasant and maybe even fun. And it was FAST. And got an upgraded loaner. Couldn't have been a better experience. Ray was the bomb. Made it pleasant and maybe even fun. And it was FAST. And got an upgraded loaner. Couldn't have been a better experience. More

Scheduled Maintenance When it's time to bring my car in, I call and schedule the visit with Tim Nelson. I have been dealing with Tim for over four years, now. He has co When it's time to bring my car in, I call and schedule the visit with Tim Nelson. I have been dealing with Tim for over four years, now. He has consistently been professional, knowledgeable, and a man of his word. I look forward to my visits because Tim keeps me informed of the scope of work, and, promptly calls me with updates. Well done and thank you. Michael More

Lexus service I take my NX to this dealer for all of my services. They are terrific! Although not the service persons fault the cost is extremely high. When I had I take my NX to this dealer for all of my services. They are terrific! Although not the service persons fault the cost is extremely high. When I had a BMW the service was included More

Service provided by Ray James, Service Consultant Customer service was excellent as Ray was personable, efficient, very easy to work with and got me in and out in quite a timely manner. Customer service was excellent as Ray was personable, efficient, very easy to work with and got me in and out in quite a timely manner. More

Pleasant, easy, fair. I was fortunate enough to work with Ray James who made sure I got the service I needed without paying more than I had to. He also provided a free ser I was fortunate enough to work with Ray James who made sure I got the service I needed without paying more than I had to. He also provided a free service report which identified issues my car was having and future problems I might have but did not push any additional services on me. Update: I've had to reduce my rating because after posting my review I tried contacting Ray several times for further service and was ignored. More

Service & Lease customer here for 24 years. Service Director Daniel Cabrera and Service Consultant Patrick Levenson were top-notch. Several years back I had an issue with the setting of my foot Service Director Daniel Cabrera and Service Consultant Patrick Levenson were top-notch. Several years back I had an issue with the setting of my footbrake and never felt certain that it had been adjusted to what I wanted, or given an explanation for why not, but that was the only bump in the road over 24 years. Their customer service program is always improving. More

Fast, effiecent ,friendly After driving in from North Carolina it was easy to get an appointment the next day at the time I wanted. No problem to get a courtesy car and done be After driving in from North Carolina it was easy to get an appointment the next day at the time I wanted. No problem to get a courtesy car and done before the work traffic which I mentioned I didn’t want to drive in. Couldn’t ask for more. My NC dealership to take lessons from you. More