Lexus Santa Monica

No questions, just fixed it I had a puncture in one tire. I saw Patrick, told him I had tire insurance and he called Moses to take pictures to show the insurance company and foun I had a puncture in one tire. I saw Patrick, told him I had tire insurance and he called Moses to take pictures to show the insurance company and found nails in 2 other tires which had not leaked. Lots of bad roads and construction. All 4 tires were replaced at no charge and no hassle. When your leasing/sales agent mentions tire insurance get it. Saved me about $600.00 More

Responsive and Fast I came in at 9:45. I had to wait a few minutes since it was backed up. But once in, I was in and out quickly and the car was ready on time. I came in at 9:45. I had to wait a few minutes since it was backed up. But once in, I was in and out quickly and the car was ready on time. More

Overall experience with Santa Monica My experience with Santa Monica Lexus has always been excellent. Staff has always been prompt and courteous. I will say if you see a car you like, DO My experience with Santa Monica Lexus has always been excellent. Staff has always been prompt and courteous. I will say if you see a car you like, DO NOT HESITATE. More

Very good service experience. Patrick was very helpful and efficient. I was able to pick up my car the same day and he even installed my floor mat while I was on my way to the dea Patrick was very helpful and efficient. I was able to pick up my car the same day and he even installed my floor mat while I was on my way to the dealership. The old one had worn out but I had the original so I had put it in the car but I had forgotten to let him know when I brought it in. It was a very good experience thanks to Patrick, and to the ladies at the desk, who were very helpful with my paperwork and a loaner car. More

Excellent Over all I had a wonderful experience. All Lexus staff that helped me with my purschase were courteous, and very attentive with providing me with answ Over all I had a wonderful experience. All Lexus staff that helped me with my purschase were courteous, and very attentive with providing me with answers to all my questions. I am very happy that I choose Santa Monica Lexus. More

Excellent, Except Sergio Galindo was excellent on all levels. He was professional, knowledgable, attentive, and a good listener. However, I will not do another review Sergio Galindo was excellent on all levels. He was professional, knowledgable, attentive, and a good listener. However, I will not do another review until you change one item that has been an issue from the first service. The car is in my name, I am the one who takes it to be serviced, and I am the only driver in the family. In the future, please address correspondence of any kind to Linda Kuhns and not to James Kuhns. Thank you. More

Ray James was terrific Ray James was welcoming and extremely informative. He explained what was to be done and why. He also contacted me about future needs. He had the wor Ray James was welcoming and extremely informative. He explained what was to be done and why. He also contacted me about future needs. He had the work done as scheduled and was there to greet me as I checked out. More dealerships should have a Ray James working for them. More

Very professional Our sales representative was courteous, knowledgeable and willing to spend as much time with us as needed to explain all the features of the various c Our sales representative was courteous, knowledgeable and willing to spend as much time with us as needed to explain all the features of the various cars. I would recommend Roxie to anyone. More

Great service! Highly recommend Lexus Santa Monica. They have amazing customer service. Richard Doherty was helping me with my car service and he was very quick, fri Highly recommend Lexus Santa Monica. They have amazing customer service. Richard Doherty was helping me with my car service and he was very quick, friendly, and helpful in getting me a shuttle back to work. Amazing experience! More