Lexus Santa Monica

Review Everything went very smoothly and efficiently. Used loaner car to make another appointment and by the time I returned, car was almost finished. Felt t Everything went very smoothly and efficiently. Used loaner car to make another appointment and by the time I returned, car was almost finished. Felt taken care of this time. More

Outstanding. Professional. Quality Service! Having been a customer of Santa Monica Lexus for over 20 years, Bob Uchida and other colleagues in both sales and service have never disappointed! Having been a customer of Santa Monica Lexus for over 20 years, Bob Uchida and other colleagues in both sales and service have never disappointed! More

Come early, get breakfast Having a good experience when bringing the car in for service is important. The loaner, the bagels and coffee while we wait really are important. Also Having a good experience when bringing the car in for service is important. The loaner, the bagels and coffee while we wait really are important. Also washing my car is a nice touch. More

Professional Service I have been bringing my 2014 Lexus ESh here for service for five years. There are Lexus service providers much closer to where I live but I continue I have been bringing my 2014 Lexus ESh here for service for five years. There are Lexus service providers much closer to where I live but I continue coming to Santa Monica because of the excellent customer service I have received from Tim Nelson. As long as he is there I am happy to drive a little farther than necessary for the consistent professional and reliably good customer service. More

New car...lease at Lexus Santa Monica I finally got my new NX 300 h....of course I love it. I had the 2018 and it was totaled(and it saved me being so well built) so I waited to get the 2 I finally got my new NX 300 h....of course I love it. I had the 2018 and it was totaled(and it saved me being so well built) so I waited to get the 2020 and I LOVE it...Cavier black, burgundy/black seats. All the stuff....thanks to Enrique and Omar for taking care of me. More

Car Buying Made Easier Lexus of Santa Monica made buying a new car easier. Omar Salgado emailed me the price of the car I selected on True Car. I then made an appointment Lexus of Santa Monica made buying a new car easier. Omar Salgado emailed me the price of the car I selected on True Car. I then made an appointment with Alex Morales. We agreed on a price for my new car and trade in. Mark Sanchez helped me with the necessary paper work. Jasmine Lamtouggui patiently helped me understand my new car's features. Finally Rose Porterfield answered my questions and made an appointment with Lo-Jack for me. This made buying a new car so much easier. M.Rappaport 8/10/19 More

Key Programming Issue We had a issue with the programming of a Newly Purchased Key with the LEXUS RS 350. David C. provided extraordinary service beyond the call of duty. We had a issue with the programming of a Newly Purchased Key with the LEXUS RS 350. David C. provided extraordinary service beyond the call of duty. He as well addressed issues outside of the primary service request that was very useful. Lorraine was a Joy also, scheduling the Appointment. More

Excellent Stay Could not have more simple. Dropped my car off and was in a Lyft in 15 minutes. ON the return, just 4 hours later, I received a link to order a Lyft Could not have more simple. Dropped my car off and was in a Lyft in 15 minutes. ON the return, just 4 hours later, I received a link to order a Lyft at my leisure. Man, that was awesome! More

Everything was quick and correct. I was happy with everything - reception, time it took, quality of work, etc. loaner ease. very short wait for car at both ends. I will be back I was happy with everything - reception, time it took, quality of work, etc. loaner ease. very short wait for car at both ends. I will be back More

Great. Very helpful, efficient. Better than Mercedes. On time, good loaner car, did all he said they would do and drop off and pickup fast and great. Service can be a hassle - this was better than any oth On time, good loaner car, did all he said they would do and drop off and pickup fast and great. Service can be a hassle - this was better than any other dealer. If you have to have service - and you eventually have to - this was great. More