Lexus Santa Monica

AMAZING QUALITY CUSTOMER CARE - BEFORE, DURING and AFTER I had an amazing experience with Lexus of Santa Monica because of Enrique Carvajal. I live 60 minutes outside of Los Angeles and when I told Mr. Carva I had an amazing experience with Lexus of Santa Monica because of Enrique Carvajal. I live 60 minutes outside of Los Angeles and when I told Mr. Carvajal that I was having issues coordinating buying a new car and transportation over to their dealership; Mr. Carvajal kindly arranged for an Uber to pick me up and bring me to the dealership. This was only the beginning of my remarkable and memorable experience with him. Once I arrived at the dealership, the car I was interested in was already washed and ready for test-driving. Mr. Carvajal also took the time to teach me everything I needed to know to operate my new car. Before leaving he made sure that I remembered and understood what he had taught me by giving me a review and quizzing me on my knowledge. Mr. Carvajal even called to check on me after I arrived at my sister’s house with the new car that I bought from him. Even his after sale customer care has been amazing. When I told Mr. Carvajal that I was missing a trunk part (the tonneau cover) he was very prompt to send me a new one free of charge. Instead of requiring me to return to the dealership for installation Mr. Carvajal had it delivered to my home as it is very simple to install. Enrique Carvajal is very personable, knowledgeable, professional and efficient. I would buy 10 more cars from him if I could! I recommend him to anyone looking for a salesperson who goes above and beyond. Your experience with him will be one that you will truly appreciate and treasure. More

Review Everything went very smoothly and efficiently. Used loaner car to make another appointment and by the time I returned, car was almost finished. Felt t Everything went very smoothly and efficiently. Used loaner car to make another appointment and by the time I returned, car was almost finished. Felt taken care of this time. More

Come early, get breakfast Having a good experience when bringing the car in for service is important. The loaner, the bagels and coffee while we wait really are important. Also Having a good experience when bringing the car in for service is important. The loaner, the bagels and coffee while we wait really are important. Also washing my car is a nice touch. More

Outstanding. Professional. Quality Service! Having been a customer of Santa Monica Lexus for over 20 years, Bob Uchida and other colleagues in both sales and service have never disappointed! Having been a customer of Santa Monica Lexus for over 20 years, Bob Uchida and other colleagues in both sales and service have never disappointed! More

Professional Service I have been bringing my 2014 Lexus ESh here for service for five years. There are Lexus service providers much closer to where I live but I continue I have been bringing my 2014 Lexus ESh here for service for five years. There are Lexus service providers much closer to where I live but I continue coming to Santa Monica because of the excellent customer service I have received from Tim Nelson. As long as he is there I am happy to drive a little farther than necessary for the consistent professional and reliably good customer service. More

New car...lease at Lexus Santa Monica I finally got my new NX 300 h....of course I love it. I had the 2018 and it was totaled(and it saved me being so well built) so I waited to get the 2 I finally got my new NX 300 h....of course I love it. I had the 2018 and it was totaled(and it saved me being so well built) so I waited to get the 2020 and I LOVE it...Cavier black, burgundy/black seats. All the stuff....thanks to Enrique and Omar for taking care of me. More

Car Buying Made Easier Lexus of Santa Monica made buying a new car easier. Omar Salgado emailed me the price of the car I selected on True Car. I then made an appointment Lexus of Santa Monica made buying a new car easier. Omar Salgado emailed me the price of the car I selected on True Car. I then made an appointment with Alex Morales. We agreed on a price for my new car and trade in. Mark Sanchez helped me with the necessary paper work. Jasmine Lamtouggui patiently helped me understand my new car's features. Finally Rose Porterfield answered my questions and made an appointment with Lo-Jack for me. This made buying a new car so much easier. M.Rappaport 8/10/19 More

Key Programming Issue We had a issue with the programming of a Newly Purchased Key with the LEXUS RS 350. David C. provided extraordinary service beyond the call of duty. We had a issue with the programming of a Newly Purchased Key with the LEXUS RS 350. David C. provided extraordinary service beyond the call of duty. He as well addressed issues outside of the primary service request that was very useful. Lorraine was a Joy also, scheduling the Appointment. More

Excellent Stay Could not have more simple. Dropped my car off and was in a Lyft in 15 minutes. ON the return, just 4 hours later, I received a link to order a Lyft Could not have more simple. Dropped my car off and was in a Lyft in 15 minutes. ON the return, just 4 hours later, I received a link to order a Lyft at my leisure. Man, that was awesome! More