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Lexus Santa Monica
Santa Monica, CA
1,310 Reviews
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1,310 Reviews of Lexus Santa Monica
August 07, 2019
Good service Richard was quite helpful and provided timely feedback-he was very prompt to inform me of the issues with my car and furnished various solutions. Richard was quite helpful and provided timely feedback-he was very prompt to inform me of the issues with my car and furnished various solutions. More
by md928
Employees Worked With
Richard Doherty
Helpful August 06, 2019
So happy with my Lexus, and the service provided I love my Lexus, and I just took it in for the first service. Super efficient process, and kind people. I was in and out, and given a loner car. No h I love my Lexus, and I just took it in for the first service. Super efficient process, and kind people. I was in and out, and given a loner car. No hassle. Plus, I was able to grab a latte while I waited for the loner (which took less than 5 minutes). More
by Kara Navarro
Employees Worked With
Sorry, I don't remember employee names
August 05, 2019
Sales and Service Both my my salesman, Weston Segal and technician were great. In your Service dept at 11th and Colorado, Jesus (Chui) is an excellent technic Both my my salesman, Weston Segal and technician were great. In your Service dept at 11th and Colorado, Jesus (Chui) is an excellent technician and super customer service person. He always makes sure that whatever my problem or concern with my vehicle needs, it gets done to perfection. He has a great personality, always ready to please. He is a great asset to Lexus Service Dept. More
by margarita
Employees Worked With
Weston Segal - Excellent sales person - He made sure my transaction went smooth. , Matthew Unger
August 03, 2019
All good Everything was done exactly as promised. Friendly and helpful people. A bit pricey, as you one would expect from Lexus. Very impressive building. Conv Everything was done exactly as promised. Friendly and helpful people. A bit pricey, as you one would expect from Lexus. Very impressive building. Convenient location More
by hmeixner
Employees Worked With
Sergio Galindo
August 02, 2019
Excellent Service Ray James did a fantastic job for me. This was my first time at the dealership for service and I will definitely be back the next time I need service. Ray James did a fantastic job for me. This was my first time at the dealership for service and I will definitely be back the next time I need service. The comprehensive analysis of my car was also very helpful. More
by ChicagoSC430
Employees Worked With
Ray James
August 02, 2019
Great sales team Matt and his team made this experience quick and enjoyable (two words I don't necessarily equate with car buying). They take great care of their custo Matt and his team made this experience quick and enjoyable (two words I don't necessarily equate with car buying). They take great care of their customers. More
by 5 Time Lexus Owner
Employees Worked With
Omar Salgado, Alejandro Morales
August 02, 2019
new lease Excellent experience. We will be back.Both: Roxanne Colatrella and Bob Uchida were very helpful did an excellent job as usual . This is not my first Excellent experience. We will be back.Both: Roxanne Colatrella and Bob Uchida were very helpful did an excellent job as usual . This is not my first experience with them... More
by Return customer
Employees Worked With
Bob Uchida, Roxanne Colatrella
August 01, 2019
Fantastic service! I've been a customer of Neal's through four leases. I keep returning, because he's worked with me every time to provide excellent service and a great I've been a customer of Neal's through four leases. I keep returning, because he's worked with me every time to provide excellent service and a great deal. This most recent lease came after my last vehicle was rear ended and totaled. The service I received in the vehicle from the moment my old car was struck, was stellar. It went something like this... "BANG!" My friend and I were dazed. Then, we heard a voice over the car speaker "Sir, this is Lexus, we see that you've been involved in an accident. Would you like me to call an ambulance?" We thought it was the voice of an angel! She called in an ambulance for my friend, the police, a tow truck and set up an appointment at a local Lexus approved collision shop. I couldn't have been in better hands. Lexus is a top notch company and it all starts with the salesman. Neal and everyone at Lexus are great at their jobs. That's why I'm a customer and why I keep coming back. More
by LexusAl
Employees Worked With
Some guy named Matt, I think., Matthew Unger, Neal Greene
August 01, 2019
Routine maintenance first for this car with appointment, there is no waiting time, much efficiency than before, there is no problem when request loan car at site. This is first time everyth with appointment, there is no waiting time, much efficiency than before, there is no problem when request loan car at site. This is first time everything go smoothly More
by Lexuspatricia123
Employees Worked With
Andy
August 01, 2019
Exceptional Service This Lexus Service Department is exceptional. They are a big reason I keep leasing Lexus vehicles. Their facility is beautiful and their team always t This Lexus Service Department is exceptional. They are a big reason I keep leasing Lexus vehicles. Their facility is beautiful and their team always treats me like a welcome guest. More
by David R
Employees Worked With
Danny Stanley
