Lexus Santa Monica

Amazing service I took my car in because I heard some strange noises. The repair manager hopped in the car and road with me until he heard something. It was very re I took my car in because I heard some strange noises. The repair manager hopped in the car and road with me until he heard something. It was very reassuring. He explained the breaking system, why the car was making the noises and that I had nothing to worry about. I never had a hybrid and apparently it makes a difference. My service advisor Andy was great as well. He kept me informed and followed through as promised. This dealership is really a cut above the rest. Great personal service you will not be disappointed. More

Third Lexus purchased from SANTA MONICA Lexus Isaac Romero went out of his way to locate my new UX 250h in the color I wanted. Within hours of his search he managed to have my car delivered to th Isaac Romero went out of his way to locate my new UX 250h in the color I wanted. Within hours of his search he managed to have my car delivered to the dealership. Joshua Villalobos did a nice job explaining to me the various systems in my new vehicle. Thanks to both Isaac and Joshua. More

Friendly Sales personal I came to purchase a 2018 Lexus NX 300H. Elliot stepped in when my original sale person I was to meet was away on other business matter. He was able I came to purchase a 2018 Lexus NX 300H. Elliot stepped in when my original sale person I was to meet was away on other business matter. He was able to accommodate and completed the sale. More

Arsaney Kamel I am writing to let you know that Arsaney Kamel is an outstanding emplyoyee and he is a fabulous addition to the Lexus Santa Monica service departm I am writing to let you know that Arsaney Kamel is an outstanding emplyoyee and he is a fabulous addition to the Lexus Santa Monica service department. He is smart, patient, kind, and took the time to explain what service my car needed and why. He is a winner and has a heart as well. I am happy that he answered the phone when I called. Many Thanks, More

Great Service I live in Las Vegas and bought here for a few reasons. 1st the dealer doc fee here is only $85. In Las Vegas it's $800. 2nd the staff is terrific I re I live in Las Vegas and bought here for a few reasons. 1st the dealer doc fee here is only $85. In Las Vegas it's $800. 2nd the staff is terrific I researched knew what car I wanted and the price I wanted to pay and there was no going back and forth. I made an fair offer and they excepted it. Follow up has been great. I would recommend this dealership to my friends and family. More

Fast, efficient service! Thanks to Sergio! Sergio was extremely helpful and friendly yesterday when I brought the Lexus in without an appointment to get the tires checked. He arranged for a l Sergio was extremely helpful and friendly yesterday when I brought the Lexus in without an appointment to get the tires checked. He arranged for a loaner and had the car ready and washed before I could do my errands. Its always a pleasure to bring my car in to get serviced. And Sergio was great!! Thank you so much. More

Tim Nelson, service advisor , is the BEST! I recently had to bring back my car to SM Lexus after a service mistake by one of SM Lexus technicians. If it were not for the thorough professional I recently had to bring back my car to SM Lexus after a service mistake by one of SM Lexus technicians. If it were not for the thorough professional follow-up by Tim Nelson, I would've been more aggravated. Tim is the reason I continue to drive out of my way(22 miles) to have my car maintained at Santa Monica Lexus. He is a great spokesperson for their operation and should be compensated and commended for his outstanding work. More

AMAZING QUALITY CUSTOMER CARE - BEFORE, DURING and AFTER I had an amazing experience with Lexus of Santa Monica because of Enrique Carvajal. I live 60 minutes outside of Los Angeles and when I told Mr. Carva I had an amazing experience with Lexus of Santa Monica because of Enrique Carvajal. I live 60 minutes outside of Los Angeles and when I told Mr. Carvajal that I was having issues coordinating buying a new car and transportation over to their dealership; Mr. Carvajal kindly arranged for an Uber to pick me up and bring me to the dealership. This was only the beginning of my remarkable and memorable experience with him. Once I arrived at the dealership, the car I was interested in was already washed and ready for test-driving. Mr. Carvajal also took the time to teach me everything I needed to know to operate my new car. Before leaving he made sure that I remembered and understood what he had taught me by giving me a review and quizzing me on my knowledge. Mr. Carvajal even called to check on me after I arrived at my sister’s house with the new car that I bought from him. Even his after sale customer care has been amazing. When I told Mr. Carvajal that I was missing a trunk part (the tonneau cover) he was very prompt to send me a new one free of charge. Instead of requiring me to return to the dealership for installation Mr. Carvajal had it delivered to my home as it is very simple to install. Enrique Carvajal is very personable, knowledgeable, professional and efficient. I would buy 10 more cars from him if I could! I recommend him to anyone looking for a salesperson who goes above and beyond. Your experience with him will be one that you will truly appreciate and treasure. More