Lexus Santa Monica

Prompt, courteous, and professional service Ray James provided me with outstanding personalized service and followed up on the details required to make sure the body work I had done was perfect. Ray James provided me with outstanding personalized service and followed up on the details required to make sure the body work I had done was perfect. More

Excellent Service Enrique Carvajal was very professional And friendly. Definitely knows his Job!! He is very knowledgeable about specific questions. very helpful, and Enrique Carvajal was very professional And friendly. Definitely knows his Job!! He is very knowledgeable about specific questions. very helpful, and a wonderful, personable person to work with. More

Great Service I went here for my 15K service and Victor Jimenez was my service write. Great knowledge and experience. The dealership was very courteous and they exp I went here for my 15K service and Victor Jimenez was my service write. Great knowledge and experience. The dealership was very courteous and they explained every line item to me in detail. More

Great dealership I went to the dealership to get an NX hybrid today. Enrique who's a very professional sale person went over the trim and the specs very thouroughly an I went to the dealership to get an NX hybrid today. Enrique who's a very professional sale person went over the trim and the specs very thouroughly and answered all my questions clearly. While I was test driving, he showed and explained the great features of NX and he was extremely knowledgeble. The financial person, Julie, was also very helpful and got the paper work completed in less than an hour and I was able to drive off with a new NX in a few hours total. Every one there was very friendly and made me feel confortable. I had a wonderful experience there and I recomend going to the dealership for new cars. More

Best Lexus service in SoCal As my personal representative, Ray James, has always made my experiences at Lexus Santa Monica smooth and efficient. He obviously cares about his cus As my personal representative, Ray James, has always made my experiences at Lexus Santa Monica smooth and efficient. He obviously cares about his customers and has provided excellent guidance for the upkeep and maintenance of my SC430. I recommend Ray and Lexus Santa Monica without hesitation and whole-heartedly endorse them. More

Ideal experience Rafael Navarro was to the point and very attentive to my needs. Very knowledgeable about specific questions. I had a question about my steering wheel Rafael Navarro was to the point and very attentive to my needs. Very knowledgeable about specific questions. I had a question about my steering wheel shaking. I thought it would be a more involved repair and Rafael insured me of othe exact problem and he was correct! He notified me in a timely manner about my options and very patient with me. Very good tech! More

Excellent service Angel Vasquez at Lexus Service has been exceptionally helpful over the last few years. He is knowledgeable, very helpful, gets me in and out quick, a Angel Vasquez at Lexus Service has been exceptionally helpful over the last few years. He is knowledgeable, very helpful, gets me in and out quick, and a wonderful, personable person to work with. One of a kind! More

Excellent Service Tim Nelson was very professional And friendly. Definetly knows his Job!! My car was ready in the time frame he stated. He's a real asset to Lex Tim Nelson was very professional And friendly. Definetly knows his Job!! My car was ready in the time frame he stated. He's a real asset to Lexus Santa Monica Repair Service!!! More

Top Notch Customer Service My experience at Lexus Santa Monica Service Dept has been awesome! My rep, Ray James, is on top of his game when it comes to customer service! He's ef My experience at Lexus Santa Monica Service Dept has been awesome! My rep, Ray James, is on top of his game when it comes to customer service! He's efficient, resourceful and keeps the customer's budget & time in mind. More

I always receive excellent service at this dealership! I have always had an excellent experience at this dealership. My beloved and trusted service rep, Mario, moved to a new dealership and Ray James mad I have always had an excellent experience at this dealership. My beloved and trusted service rep, Mario, moved to a new dealership and Ray James made me feel just as special and took excellent care of me when I needed to come in for an unexpected battery change. And it just happened to be on customer appreciation day and I got a free back massage! Lexus really loves their customers! More