Lexus Santa Monica

Service Review Ray James was an excellent service representative. He was professional, personable, thorough, and accommodating. He provided exceptional follow-up reg Ray James was an excellent service representative. He was professional, personable, thorough, and accommodating. He provided exceptional follow-up regarding the status of my vehicle. when my vehicle was ready, he greeted me and explained the entire repairs completed with the recall. Based upon these service, I will always ask for Ray to assist with service needs. More

Top Notch Service Department Service department gets five stars. From the point of entry to picking up my car - the process was seamless. They greet you as you arrive, process y Service department gets five stars. From the point of entry to picking up my car - the process was seamless. They greet you as you arrive, process your service, courtesy vehicle, car pick-up - everything went smoothly and efficiently. People in the service department were friendly and all smiles. Was there twice in one week - 7am drop off, 6pm pick-up. More

Tune up Great service very professional . Neal is our sales person he is great. The gentleman who helped us service our car was beyond great. I want to make s Great service very professional . Neal is our sales person he is great. The gentleman who helped us service our car was beyond great. I want to make sure the service dept. gets credit for there outstanding service. More

Satisfied customer! Very efficient and friendly service department at Lexus Santa Monica. Arsany Kamel and the staff are very pleasant and accommodating. I'm always plea Very efficient and friendly service department at Lexus Santa Monica. Arsany Kamel and the staff are very pleasant and accommodating. I'm always pleased with the experience! More

quick, friendly, competent . good communication about the progress of the work. told me about two additional services recommended by the mechanic and when i questioned if one wa . good communication about the progress of the work. told me about two additional services recommended by the mechanic and when i questioned if one was really necessary b/c of low mileage on my car, the service guy said i could wait until 30K mileage. More

The total relationship was like a family experience. I felt like I was dealing with family. Everyone was paying attention to my service needs in a very professional way. Do not know what else to say. I felt like I was dealing with family. Everyone was paying attention to my service needs in a very professional way. Do not know what else to say. More

Thanks for the great service! I usually give 5 stars, and would prefer to give 4.6 or 4.8, but that's not an option above. My only reason this time is that the repair took longer t I usually give 5 stars, and would prefer to give 4.6 or 4.8, but that's not an option above. My only reason this time is that the repair took longer than anticipated, I think because, for some reason, they didn't start to even look at the car until the afternoon, instead of in the morning, so it wasn't ready until 6:30pm. The service rep said that it would be done by 5pm when I called around 1:30 to check on the status of the car. I never heard anyting further so I had to call back at 5pm to see if the car was ready for pick up and was asked if they could keep the car overnight to finish up the work. Since I needed my car the next morning, I said that wouldn't work, and then the rep said that the car would be ready by 6:30.. The service rep then sent me an email that was confusing and it looked like I was being charged $1400+ for the repair. The repair person who inspected the car and prepared the written email report listed 4 items and mistakenly indicated that they were red and not yellow so the report had to be corrected and re-sent to me. This is the second Lexus I have had and taken to Santa Monica Lexus -- I've always had great service, so this experience was a bit atypical. I realize that these are relatively minor complaints, but wanted you to have the feedback that follow up and accuracy could have been a bit better! More

Great service and friendly rep Been coming here for years. Andy if probably the friendliest rep I've encountered and made service a breeze. Car was ready same day. Way to go! Been coming here for years. Andy if probably the friendliest rep I've encountered and made service a breeze. Car was ready same day. Way to go! More

Great experience Roxanne was originally recommended to me by my father in law.. He said that Roxanne was very easy to work with and also very knowledgeable. I had a Roxanne was originally recommended to me by my father in law.. He said that Roxanne was very easy to work with and also very knowledgeable. I had a great experience with her and I was out in a couple of hours. More

Great service Tim Nelson is a real gem!! He's always friendly and very knowledgeable regarding service that needs to be done!! He is a real asset to Santa Monica Tim Nelson is a real gem!! He's always friendly and very knowledgeable regarding service that needs to be done!! He is a real asset to Santa Monica Lexus Service! More