Lexus Santa Monica

Great experience Roxanne was originally recommended to me by my father in law.. He said that Roxanne was very easy to work with and also very knowledgeable. I had a Roxanne was originally recommended to me by my father in law.. He said that Roxanne was very easy to work with and also very knowledgeable. I had a great experience with her and I was out in a couple of hours. More

Great service Tim Nelson is a real gem!! He's always friendly and very knowledgeable regarding service that needs to be done!! He is a real asset to Santa Monica Tim Nelson is a real gem!! He's always friendly and very knowledgeable regarding service that needs to be done!! He is a real asset to Santa Monica Lexus Service! More

Professional & excellent service rendered The service received was excellent from the start of my call to schedule an appointment. Irving Ferreira, the service advisor was exceptional in his f The service received was excellent from the start of my call to schedule an appointment. Irving Ferreira, the service advisor was exceptional in his follow-up, along with the personnel assisting me with my loaner vehicle. More

I had a wonderful experience. The staff was professional, patient, informational, pleasant and timely. I had not purchased a new car in 18 years so there was a lot that I did not k The staff was professional, patient, informational, pleasant and timely. I had not purchased a new car in 18 years so there was a lot that I did not know. My experience was seamless and very comfortable. I appreciate the opportunity to be quite informed which enabled me to make the decision that I feel is best for me. The staff made me feel that I mattered. More

Caring employees I could not find the service entrance and the lady who answered the phone stayed on the line to direct me around the block. Then she came outside to s I could not find the service entrance and the lady who answered the phone stayed on the line to direct me around the block. Then she came outside to show me exactly where to go. Then my service person David took me through everything I needed to know. He made sure I was still entitled under the service contract and then made sure I was comfortable in the lounge area. However the very best part was that the car was done on time and also washed. I have never had such good service. I look forward to my next visit already knowing that certain things will need to be done and the dealership wants to keep me as a Lexus driver. More

Friendly and Efficient All the employees at Santa Monica Lexus are incredibly friendly. The whole process from dropping off my car, and getting checked in, and then again pi All the employees at Santa Monica Lexus are incredibly friendly. The whole process from dropping off my car, and getting checked in, and then again picking up my car, was so easy and efficient. Thank you. More

Smooth service process. My car was in for the 2nd of the 4 free services. Ray James explained what will be done and the estimated time. Even offered a loaner car if I want. R My car was in for the 2nd of the 4 free services. Ray James explained what will be done and the estimated time. Even offered a loaner car if I want. Ray is good at what he does. Car was done within the estimated time. More