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Lexus Santa Monica
Santa Monica, CA
1,310 Reviews
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1,310 Reviews of Lexus Santa Monica
September 15, 2019
Professional & excellent service rendered The service received was excellent from the start of my call to schedule an appointment. Irving Ferreira, the service advisor was exceptional in his f The service received was excellent from the start of my call to schedule an appointment. Irving Ferreira, the service advisor was exceptional in his follow-up, along with the personnel assisting me with my loaner vehicle. More
by Kb2019
Employees Worked With
Irving Ferreira
September 13, 2019
I had a wonderful experience. The staff was professional, patient, informational, pleasant and timely. I had not purchased a new car in 18 years so there was a lot that I did not k The staff was professional, patient, informational, pleasant and timely. I had not purchased a new car in 18 years so there was a lot that I did not know. My experience was seamless and very comfortable. I appreciate the opportunity to be quite informed which enabled me to make the decision that I feel is best for me. The staff made me feel that I mattered. More
by sunshine1
Employees Worked With
Joshua Villalobos, Julie Dishner, Ron Holbrook
September 12, 2019
Caring employees I could not find the service entrance and the lady who answered the phone stayed on the line to direct me around the block. Then she came outside to s I could not find the service entrance and the lady who answered the phone stayed on the line to direct me around the block. Then she came outside to show me exactly where to go. Then my service person David took me through everything I needed to know. He made sure I was still entitled under the service contract and then made sure I was comfortable in the lounge area. However the very best part was that the car was done on time and also washed. I have never had such good service. I look forward to my next visit already knowing that certain things will need to be done and the dealership wants to keep me as a Lexus driver. More
by Lelana
Employees Worked With
David Cuevas
September 12, 2019
Friendly and Efficient All the employees at Santa Monica Lexus are incredibly friendly. The whole process from dropping off my car, and getting checked in, and then again pi All the employees at Santa Monica Lexus are incredibly friendly. The whole process from dropping off my car, and getting checked in, and then again picking up my car, was so easy and efficient. Thank you. More
by StaceyH
Employees Worked With
David Cuevas and the women at check out
September 12, 2019
Smooth service process. My car was in for the 2nd of the 4 free services. Ray James explained what will be done and the estimated time. Even offered a loaner car if I want. R My car was in for the 2nd of the 4 free services. Ray James explained what will be done and the estimated time. Even offered a loaner car if I want. Ray is good at what he does. Car was done within the estimated time. More
by Ofelia
Employees Worked With
Ray James
September 12, 2019
Service personnel Tim Nelson is great. We are so thankful he’s helping us. We met at scheduled appointment time. No waiting. The work was completed in time estimated. Tim Nelson is great. We are so thankful he’s helping us. We met at scheduled appointment time. No waiting. The work was completed in time estimated.All went smoothly as scheduled. More
by Doug Kendall
Employees Worked With
Tim Nelson
September 11, 2019
Service Manager is the best! Fayvue was so nice and helpful. I can’t say enough good things. He made everything go fast and smooth and helped me manage the problem until the time Fayvue was so nice and helpful. I can’t say enough good things. He made everything go fast and smooth and helped me manage the problem until the time I could get it fixed. All the people that helped me were very nice. The facility is nice too. More
by JP
Employees Worked With
Fayvue
September 10, 2019
Service I had a good deal of work done on my Lexus. A week later the 'check engine' was back on. I took it back in and what was missed the first time was corr I had a good deal of work done on my Lexus. A week later the 'check engine' was back on. I took it back in and what was missed the first time was corrected--no arguments. I very much appreciated you taking responsibility. More
by Bruce
Employees Worked With
Irving/Ray
September 06, 2019
Michael Skobin is a credit to Santa Monica Lexus. I was originally going to buy the same car form South Bay Lexus which is 5 minutes from my home. However, when I spoke to Michael Skobin at Santa Mon I was originally going to buy the same car form South Bay Lexus which is 5 minutes from my home. However, when I spoke to Michael Skobin at Santa Monica Lexus there was a world of difference with respect to understanding the customer and trying to provide the best sales experience possible. Mr. Skobin went above and beyond to find the exact colors and features of the IS350 F Sport and promptly answered all my calls. He is very knowledgeable in both Finance and Car Sales and went out of his way to, drive a long distance late at night, to deliver the car to my home in order that I qualify for Labor Day sales price. Mr. Skobin is the best and most knowledgeable car salesman I have experienced in 30 years of buying cars. More
by Burt Walker
Employees Worked With
Michael Skobin
September 06, 2019
Great Would have been nice not to find random plastic piece, battery cover? In the trunk and have to figure out where it should go but every thing else was Would have been nice not to find random plastic piece, battery cover? In the trunk and have to figure out where it should go but every thing else was very nice. More
by Gf
Employees Worked With
Don’t know name. He didn’t say. But very nice.
