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Lexus San Diego

San Diego, CA

4.9
1,233 Reviews
Call Dealership (844) 570-9796
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4970 Kearny Mesa Rd

San Diego, CA

92111

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1,233 Reviews of Lexus San Diego

November 25, 2021

Excellent service. The service manager was very knowledgeable and helpful. The staff in the Service Centre were very nice and helpful. More

by Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Nov 29, 2021 -

Lexus San Diego responded

Ram, thank you for sharing your wonderful review of our Service Team here at Lexus San Diego. We are so pleased to read that your service went well and that you had a great time here.

November 24, 2021

Service was due to be completed in about 4 hours and when this was not going to be meet I was not called. I had to call the service manager several times to get my car . We were leaving the country the nex More

by Upsetdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
Report | Print
Nov 26, 2021 -

Lexus San Diego responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the level of communication regarding the status of your vehicle. Please send me an email at fpierce@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

November 19, 2021

The staff were so helpful and polite. and definitely best service duting my car visit. More

by ja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Nov 19, 2021 -

Lexus San Diego responded

Lexus San Diego wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

November 18, 2021

My advisor, Lilli is always professional and informative. I know what needs to be done on my car. More

by mcnabbetty473
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lilli
Report | Print
Nov 19, 2021 -

Lexus San Diego responded

Hello, thank you for bringing your vehicle to us at Lexus San Diego. We look forward to servicing your vehicle again in the future.

November 17, 2021

Need for face to face instructions on many of the features in the car please More

by Skovalcheck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michail
Report | Print
Nov 18, 2021 -

Lexus San Diego responded

Hello, Thank you, I appreciate your review and would like the opportunity to discuss any feedback you have. If you would like to discuss this further, please send your contact information to me at fpierce@penskeautomotive.com? Best regards, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

November 17, 2021

The wait is minimal and they are very helpful. My car is very clean after service. More

by Pam Dismukes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain, Sean Weaver
Report | Print
Nov 17, 2021 -

Lexus San Diego responded

Thanks for the positive rating and review, Pam! We had a terrific time working with you and hope your day is outstanding!

November 16, 2021

Great service, wonderful consultant, Mike. Lift ride to and from dealership. Car was washed! Great plan of action going forward. More

by linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael S. Cain
Report | Print
Nov 17, 2021 -

Lexus San Diego responded

Hi Linda, Your satisfaction means everything to us, so we are delighted that you found our Service Department to be wonderful. Thank you for choosing Lexus San Diego and we hope to see you again.

November 16, 2021

I have been dealing with Andy Amenda for 13 years. He is the greatest. His knowledge of Lexus IS superb. Good man More

by m1420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Amenda
Report | Print
Nov 17, 2021 -

Lexus San Diego responded

Hi there, We appreciate your return business. It pleases us to hear that you have found our team to be the greatest. Thank you for choosing Lexus San Diego and we look forward to working together in the future.

Nov 17, 2021 -

m1420 responded

Copy the above

November 16, 2021

Great customer service. Andy & staff are awesome. They tend to my needs and kept me updated More

by socalr1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 17, 2021 -

Lexus San Diego responded

Hi, This is wonderful to see! We are delighted to hear our Service Team is always able to help. Please come back and see us for any future automotive needs.

November 16, 2021

Always excellent service . Andy is great. The service was timely . I told Andy I had a dentist appointment and he put a priority on the service. More

by mary.lundberg825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy is a service rep. I’ve worked with on three Lexus vehicles.
Report | Print
Nov 17, 2021 -

Lexus San Diego responded

Thank you so much for your kind words and positive rating! We had a terrific time working with you and are glad we were able to get your servicing done quickly! Have a great day!

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