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Lexus Escondido

Escondido, CA

4.7
860 Reviews
Call Dealership (760) 291-8374

1205 Auto Park Way

Escondido, CA

92029

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860 Reviews of Lexus Escondido

May 15, 2022

No paperwork shows what technician actually did it. Before there was a check list green (good or need to repair soon) More

by JACBELDEN2000
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Alvarado
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello JACBELDEN2000, Thank you kindly for sending us your feedback. Please reach out to me if you have any questions I can assist with,. Thank you for choosing us for your service needs and we hope to be able to work with you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 15, 2022

Joel was very professional and really impressed us with his overall knowledge! He is the ONLY reason we returned to this dealership for our new car purchase. More

by PEANABUTA9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Minaya
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello PEANABUTA9, Thank you kindly for sending us 5 stars, we truly appreciate you doing business with us. I am happy to know that Joel took great care of you and we hope and look forward to be serving you in the future as well. Have a wonderful day. Congratulations on your new vehicle Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 15, 2022

Very happy with service. The dealer spent time checking a fault code and did not charge. More

by Meyers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Atek, Juan Alejo
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello Meyers, Thank you kindly for taking the time and sending us your feedback and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

I am a return customer, the salesman Bob zepeda is the best.. Everyone is great. More

by acarniglia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin, Lori Smith, Bob Zepeda, Juan Alejo
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello acarniglia, Thank you and congratulations on your car and for giving us 5 stars, we sincerely value you. We are happy to know that Bob took excellent care of you and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

Excellent service, all work was done well and in a timely manner. Loaner was ready and delivered promptly. Have worked with service writers David Alvarado and Anthony Lee. Both represent the dealership well. More

by jimflatley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Alvarado, Anthony Lee
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello jimflatley, Thank you kindly for taking the time and sending us your feedback. and giving us 5 stars. We are happy to know that you had an overall excellent experience. We hope to be able to serve you in the future as well. Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

The overall trade-in/purchase experience was good, the downside was that it took 5 hours from start to finish. More

by tesla1856
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Minaya, Roland Rimando, Andrew Wells
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello tesla1856, Congratulations and thank you kindly for doing business with us. We sincerely apologize for the wait. We hope to be able to serve you in the future as well. Have a wonderful day. If you would like to reach out to us please do not hesitate to email me. Have a wonderful day Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

Service proved was timely , informative and courteous. The loaner car gave me a chance to evaluate a newer version of my Lexus. Very helpful. More

by brannonbecky
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
Report | Print
May 20, 2022 -

Lexus Escondido responded

hello brannonbecky, Thank you kindly for giving us 5 stars. We are happy to know that you had an excellent experience and we hope to be looking forward to your next visit. Have a wonderful rest of your week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 14, 2022

They earned my business when they said they are against dealer markups. They delivered the car two weeks sooner than expected too! More

by MORILAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Graham, Andrew Wells, Litzy Cadena
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello MORILAK, Congratulations on your new car and thank you for giving us 5 stars, we sincerely appreciate you. We are happy to know that you had an excellent experience and we hope to be able to serve you in the future. Have a wonderful rest of your week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

My sales rep Brendan made my experience excellent throughout the entire process. The dealership looks amazing as well. More

by C Bass
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Whipkey
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello C Bass, Thank you and congratulations on your new vehicle and for giving us an opportunity to earn your business, we sincerely appreciate your feedback and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful rest of your week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 13, 2022

Easy to get an appointment. Once at the dealership, I didn't have to wait long to meet with my Adavisor, Anthony Lee. He was very thorough with rhe maintenance requirements wer More

by SUCHAGIRL661
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
Report | Print
May 20, 2022 -

Lexus Escondido responded

Hello Suchagirl661, Thank you for giving us 5 stars, we sincerely appreciate you. We are happy to know that you had an excellent experience and we look forward to work with you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

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