Lexus Escondido

I did on email. So now I've gotten an email, I've gotten a phone call, voicemail and a text message. I don't think you want to change my opinion from excellent to an So now I've gotten an email, I've gotten a phone call, voicemail and a text message. I don't think you want to change my opinion from excellent to annoying. More

Thank you once again for Excellent service from my service specialist to the mechanical team. My car always comes back in perfect condition and your loaner cars are lovely to drive. service specialist to the mechanical team. My car always comes back in perfect condition and your loaner cars are lovely to drive. More

Did not know/or find our appointment. But they are able to keep on rollin". good! So we were a bit frazzled, but staff did great installing 4 new tires. Plus rotated and balanced. VERY But they are able to keep on rollin". good! So we were a bit frazzled, but staff did great installing 4 new tires. Plus rotated and balanced. VERY NICE. Lexus always does their safety check systems list, reviews plus any thing we should be anything notices. AWAYS WELL Done, APPRECIATED. BUT we asked for a more specific "preventive maintenance plan". PPM: List car items, repairs, expected wear outs...we will need to do by: a. Safety, b. Priority, c. Timeline and d. Estimated cost. If I do say so myself - IT WAS BEAUTIFUL, not seen many better, maybe NASA? Joke! BUT we can't find his card or report. Hope: this is read, we can reconnect, he kept a copy to share with us...and we're looking to buy new! More

Very professional sales staff. Although, we are having trouble with the technology support people who are not returning calls. Although, we are having trouble with the technology support people who are not returning calls. More

Car ready as promised. Bailee did a great job communicating. Lianer car made this vary simple Bailee did a great job communicating. Lianer car made this vary simple More

Everyone with whom I dealt was a pleasure and accommodating And made the experience easy accommodating And made the experience easy More

I called to see about getting an appointment to have my LS500 detailed. I was told to bring my car in immediately. LS500 detailed. I was told to bring my car in immediately. More

Customer service at checkout was lackluster . Employee didn’t seem like she wanted to be there Employee didn’t seem like she wanted to be there More

Everyone is so helpful and friendly. Thanks very much. Anthony was great.Anthony had a smile on his face most of the time, Thanks very much. Anthony was great.Anthony had a smile on his face most of the time, More