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Lexus Escondido

Escondido, CA

4.7
860 Reviews

1205 Auto Park Way

Escondido, CA

92029

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860 Reviews of Lexus Escondido

May 12, 2022

Friendly, helpful personnel in all departments. Service advisor knowledgeable about my older car. Free loaner a definite plus. Service completed when estimated. Very easy in and out. Perhaps a litt More

by HACIENDAROJA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Atek
May 20, 2022 -

Lexus Escondido responded

Hello Haciendaroja, Thank you for taking the time and giving us 5 stars, we truly appreciate you doing business with us and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 12, 2022

With an appointment for car wash I arrived slightly early and checked at service kiosk numerous times. As I waited in wait room and visible it was nearly 2 hours of my day. No one came to seek me as car was More

by jetclaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Did not see a name tag. Personnel took my phone # again. Don’t know who , Juan Alejo
May 20, 2022 -

Lexus Escondido responded

Hi jetclaus, I am sorry to learn that your car wash experience was unsatisfactory. It sounds like a process issue and we need to re-evaluate our system. If you would give me a chance to discuss this with you further, I would like to make sure we get you a copy of your paperwork. Again, something that should have been part of our pick up process. Would look forward to speaking with you in detail. Lori Smith Customer Relations Manager wecare@lexusescondido.com

May 24, 2022 -

jetclaus responded

Please Lori Smith, as customer relations manager, I welcome speaking further and gaining satisfaction and knowledge as a Lexus owner and customer. My email is janet.crawford@cox.net Home 760-757-3754

May 11, 2022

Excellent advisor and quality of care for our RX350 Lexus. We will be back for the next scheduled service! More

by dickrb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
May 20, 2022 -

Lexus Escondido responded

Hello dickrb@yahoo.com, Thank you for taking the time and giving us 5 stars, we truly appreciate you doing business with us and happy to know you had an excellent experience and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Outstanding service. Great courtesy by all in service dept and customer service. Real pros. Work done well and on time. More

by kmsethna
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailee Friedman
May 20, 2022 -

Lexus Escondido responded

Hello kmsethna, Thank you kindly for doing business with us and for giving us 5 stars. We truly appreciate and value you and we look forward to serving you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

It was nice talking to Karen Mackichan. I will be happy to use her help in the future More

by ymanirko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Mackichan
May 20, 2022 -

Lexus Escondido responded

Hello ymanirko, Congratulations and thank you for giving us an opportunity to earn your business. We hope to be able to work with you in the future. Have a wonderful weekend ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Received a good report including pictures of what my car needed. Thorough inspection was completed. More

by Mira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
May 20, 2022 -

Lexus Escondido responded

Hello Mira, Thank you for taking the time and giving us 5 stars. We truly appreciate you doing business with us and we look forward to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 11, 2022

Really appreciate the professionalism of the staff at this dealership. Anthony was great! He kept me informed if the status of my vehicle thought the process. Highly recommend them. More

by RUSSMIT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Lee
May 20, 2022 -

Lexus Escondido responded

Hello RUSSMIT, Thank you for taking the time and giving us 5 stars and giving us an opportunity to earn your business. We are happy to know that you had a great experience and we hope to serve you in the future as well Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com

May 10, 2022

Aaron was very helpful and knowledgeable . My wife loves going to Lexus of Escondido because you have the best looking car dealerships More

by AMALIO_CUSTODIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Serrano
May 20, 2022 -

Lexus Escondido responded

Hello AMALIO_CUSTODIO, Thank you kindly for taking the time and giving us 5 stars. We are happy you had a great experience and we look forward to seeing you in the future as well. Have a wonderful rest of your week ahead. Best, Lori Smith, Customer Relations Manager, Wecare@lexusescondido.com

May 10, 2022

Great service, Matt was my advisor and this is my second time having him as a advisor. Explained everything my vehicle needed in detail to my husband and I. More

by Bobrocks10771
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
May 20, 2022 -

Lexus Escondido responded

Hello Bobrocks10771, Thank you for taking the time and sending us your feedback and giving us 5 stars. We sincerely appreciate you doing business with us and we hope to serve you in the future. Have a wonderful weekend ahead. Best, Lori Smith, Customer Relations Manager, Wecare@lexusescondido.com

May 10, 2022

I did my car 95 K service at Escondido Lexus, Mathew did an excellent work ! Very considerable for customer , thank you ! More

by jiang_cao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ivko
May 20, 2022 -

Lexus Escondido responded

Hello jiang_cao, Thank you for taking the time and sending us 5 stars. We are happy to know that you had an excellent experience and Matt took good care of you. We look forward to be working with you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, Wecare@lexusescondido.com

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