Laurel BMW of Westmont

Your Service Manager, Steve is the best. I've said this Your Service Manager, Steve is the best. I've said this before. He "went to bat" for me on two problems that occurred just after the warantee expired Your Service Manager, Steve is the best. I've said this before. He "went to bat" for me on two problems that occurred just after the warantee expired. He understands service from the perspective of a customer. He turned what could have been a bad experience into complete customer satisfaction. More

I have bought many cars from Laurel BMW over the years and have always been happy. I see some people complaining about a salesman not rushing up to help them as soon as they get out the door of their car. and have always been happy. I see some people complaining about a salesman not rushing up to help them as soon as they get out the door of their car... That sounds bad to me. I would rather not be rushed. The salespeople at Laurel BMW are always happy to help when you need something, they are just not all over you. Most of the salespeople at Laurel BMW have been there for 10 years or even more. No one there is going to pressure you. People are never happy and you can't have it both ways, either they are going to give you space and be there when you need them (like it is now) or they are going to rush you like they would in a Dodge store. To me, Laurel is professional, trustworthy and always there when I have a questions. More

I clearly dont see how this dealership won an award for anything. When I first started going there the staff was not very welcoming and then I always....not let me stress ALWAYS had misc. charges on my bi anything. When I first started going there the staff was not very welcoming and then I always....not let me stress ALWAYS had misc. charges on my bill that could not be justified. I got overcharged so many times its sad. The greed that this dealership displays is unbelievable. Now I started researching the problem before going in. I even had a service point inspection as to where they were to replace my wipers, something really small right. Two months later after my warranty expired one wiper ripped up and look as if they were not even changed. I know hate is a strong word, but I really hate this dealership for their greed and lack of cordialness. More

This is the worst car buying experience of my life! I went to see a used 2008 BMW 135i convertible, sparkling graphite metallic, vin number WBAUN935X8VF54997. It was a very nice car and drove very smooth went to see a used 2008 BMW 135i convertible, sparkling graphite metallic, vin number WBAUN935X8VF54997. It was a very nice car and drove very smoothly. However, when I sat down with the saleswoman Lydia, she refused to negotiate the price, even when I showed her the Kelley Blue Book price for this vehicle and the expected value due to normal depreciation. She eventually relented a little and agreed to include a extended service contract (for maintenance and repairs beyond factory warranty)in the listed price. When Lydia saw that I was still wavering at this point, she called over the e-commerce director Mike, and together they pressured me into putting down a $2500 hold fee on the car. I wasn't too happy, but since it was a nice car, I decided it was worth it and told them I'll come back on Saturday with the rest of the money. I went back on Saturday, and when I opened the door, I couldn't believe my eyes! There were several HUGE GASHES IN THE LEATHER SEAT on the driver's side! Apparently, the damage was caused by a technician whom accidently put something sharp in his back pocket while detailing the interior. What kind of idiots did they have working at this dealer? At this point, a different saleswoman, Lilly, and her manager tried to persuade me to take the car, then come back and they'll repair it free of charge later. I told them no deal, I want them to repair the damage first, I'll come back and inspect the car when they finish, and if I'm satisfied, I'll take the car. The manager also promised me that if I'm unhappy with the repair job, they'll refund my hold fee. I went back the next Wednesday night. The repair was good, but still noticeable upon close examination. I expressed my concerns that the patch job will come loose in the future, Lydia assured me that it wouldn't, but that they'll repair it free of charge if it happens again. However, neither she nor the manager will give me any kind of guarantee beyond their word, which made me uneasy. When I further expressed my concern that the car will lose its value due to this repair in its history, they assured me that it won't show up in any vehicle history because it is only recorded in internal BMW accounting. This immediately raised a lot of alarms, as I realized that if this history can be hidden, so could a lot of other previous repair jobs. At this point, I decided to ask for my money back, and the same manager I spoke to on saturday immediately got mad, accusing me of intentionally holding onto the car when I didn't want it, and Lydia intially refused to refund my money (despite our prior agreement). However, when they realized how mad I was, they sent a check request to BMW for my hold fee. I am still waiting for my refund right now, and I will probably take legal actions if I don't get it soon. PS: to whomever bought this BMW 135i with vin number WBAUN935X8VF54997, if this dealer did not disclose this interior damage to you when you bought it, then you have been cheated out of a lot of money. More

Hi, I couldn't have asked for worst customer Service Hi, I couldn't have asked for worst customer Service than this. What happened is: I'm in the market for used BMW 5-series. I spotted a car on this d Hi, I couldn't have asked for worst customer Service than this. What happened is: I'm in the market for used BMW 5-series. I spotted a car on this dealer's website that I thought suited my need. I called them and talked to a sales person who said they don't have that car anymore but they do have another used 5-Series, and told me the price for that car. I said to him that it's a bit overpriced as other dealers have same car with more than a couple of thousands less. He asked if I can go to their location, do a test drive and negotiate in person then probably they can do something for me. So I scheduled an appointment for test drive.... (At their Location, after usual greetings..) Him: Please be seated Me: Thanks Him: Mr. XYZ, You said you're looking the car in XYZ range right? Me: Yes! Him: This car is priced at ABC.. If you can not buy the car at that price then, you know, there is no point of test drive!! Me: (Regaining my senses after such an unexpected comment) Ok then.. Have a good day! Him: You too sir (!!!!!) (My point is If he would have told the same thing to me on the phone, I would not have to waste my time going to their location) More

I have dealt with Scott on several occassions and he ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW from another dealership (used car) but Laurel has always serviced my vehicle right the first time. Scott even takes the time to go over my bill and make sure I understand all work completed and also to make sure I agree with the service and the final tally of the bill. If I am not satisfied, he will make adjustments to ease my pain. Thanks Scott. More

This dealer was a nightmare from the start. They advertised one price but changed the price when I drove there. I bought the car anyway. The buying process was not a friendly one. The paper work advertised one price but changed the price when I drove there. I bought the car anyway. The buying process was not a friendly one. The paper work was all wrong, the licensing was wrong, etc. Guy, the manager, is not customer service friendly at all. The service dept. is just as bad. I had to bring the car back multiple times to get a simple problem fixed. They goofed up the car (they did admit to it) but refused to fix THEIR MISTAKE. It was my mistake to buy from them and get service from them. My other two BMW's were from Patrick. In the future I will stick with Patrick. Avoid Laurel BMW like the plague. The Hyundai dealer will have better customer service. More