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Laurel BMW of Westmont
Westmont, IL
932 Reviews
For BMW buyers in the west Chicago area, there is no better place for new and pre-owned BMW cars and SUVs than BMW of Westmont. Featuring all of the latest new BMW cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new BMW car or SUV, or are getting behind the wheel of a BMW for the very first time, be sure to visit Laurel BMW of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 932 reviews
October 20, 2004
I have dealt with Scott on several occassions and he ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW ALWAYS has been MORE than helpful. He has always made himself available and pleasant to deal with. I cannot rate the sales dept since I bought my BMW from another dealership (used car) but Laurel has always serviced my vehicle right the first time. Scott even takes the time to go over my bill and make sure I understand all work completed and also to make sure I agree with the service and the final tally of the bill. If I am not satisfied, he will make adjustments to ease my pain. Thanks Scott. More
by jabmw740i
Employees Worked With
Scott Henfler - service
November 25, 2003
This dealer was a nightmare from the start. They advertised one price but changed the price when I drove there. I bought the car anyway. The buying process was not a friendly one. The paper work advertised one price but changed the price when I drove there. I bought the car anyway. The buying process was not a friendly one. The paper work was all wrong, the licensing was wrong, etc. Guy, the manager, is not customer service friendly at all. The service dept. is just as bad. I had to bring the car back multiple times to get a simple problem fixed. They goofed up the car (they did admit to it) but refused to fix THEIR MISTAKE. It was my mistake to buy from them and get service from them. My other two BMW's were from Patrick. In the future I will stick with Patrick. Avoid Laurel BMW like the plague. The Hyundai dealer will have better customer service. More
by John
Employees Worked With
Sales,Service, and Guy(manager)
